2. 2
About United Family Healthcare
United Family Healthcare – Asia’s
premium healthcare industry pioneer.
• United Family Healthcare (UFH) was founded in 1997.
• UFH is China’s first and largest foreign-invested
healthcare provider. A pioneer in China’s and Asia’s
healthcare development, we are leading the way in
international standards of service and providing a high-
end, private medical treatment model for the rest of the
industry to follow. UFH meets the complex and diverse
medical needs from patients from across China and the
rest of the world.
• With 6 hospitals as well as 14 satellite clinics and medical
centers throughout Asia, UFH is recognized as a premium
healthcare system in the region.
4. UFH Hospitals
Beijing United Family
Hospital and Clinics
Opened in 1997
Beijing United Family
Rehabilitation Hospital
Opened in 2013
Shanghai United Family
Hospital and Clinics
Opened in 2005
Tianjin United Family
Hospital
Opened in 2011
United Family Intermed
Hospital
Opened in 2014
Qingdao United Family
Hospital
Opened in 2015
5. 5
International Team of Physicians
• Full Medical Staff: 500
• Associate Medical Staff: 560
• Visiting Medical Staff: 350
• Nursing team: Over 800
6. 6
Medical Services for all Stages of Life
Preventative
Healthcare
Prenatal Care
Obstetrics
Pediatrics
General and
Specialty
Medical
Services
Rehabilitation
Medicine
Home Health
Care
Hospice Care
Permanent
Electronic Medical
Records (EMR)
7. 7
Pioneering Medical Innovation
The first to
implement a
Family
Medicine
(Primary Care)
model
Pioneered an
integrated,
comprehensive
birthing model
(LDRP)
United Family
New Hope
Oncology Center,
Cardiovascular
Center, and
comprehensive
neurosurgery
Home
Health
Service
Pioneering high-
end medical
rehabilitation
IVF
Reproductiv
e Medicine
da Vinci ®
Si Surgical
System
8. 8
International Accreditation
• 2005: Beijing United Family Hospital facilities are
accredited for the first time by Joint Commission
International (JCI).
• 2008: Shanghai United Family Hospital facilities receive
JCI accreditation for the first time. Beijing United Family
Hospital is re-accredited.
• 2011: United Family Guangzhou Clinic, as well as Beijing
and Shanghai satellite clinics, are all accredited by JCI.
• 2014: United Family Healthcare facilities in Beijing,
Shanghai, Tianjin, and Guangzhou are all accredited or
re-accredited.
• Beijing United Family Hospital is China’s only medical institution to
be both accredited by the College of American Pathologists (CAP)
and JCI.
9. 9
Healthcare in China
Achievements
- Lower Poverty and Better Living Standards
- Universal Health Insurance Coverage
- National Essential Medicine System
- More Equal Access to Public Health Service
- Life Expectancy Improvement
Challenges
- Aging
- Burden of NCDs
- High Health Risk Behaviors
- Environmental Factors
- Traffic Safety
21. 21
‘Quality problems occur typically
not because of failure of goodwill
knowledge efforts or resources
devoted to healthcare, but
because of fundamental
shortcomings in the way care is
organized.’
‘Trying hard will not work,
changing care systems will.’
Institute of Medicine (IOM), 2001
Quality Chasm
22. 22
Evidence-Based Practice (EBP)
Evidence-based medicine is the conscientious,
explicit and judicious use of current of best
evidence in making decision about the care of
individual patients (it) means integrating
individual clinical expertise with the best
available external clinical evidence from
systematic research.
-David Sackett, EBM seminar 1997
Best
Research
Evidence
Clinical Expertise
Patient
Values &
Preferen
ces
24. 24
PCIC (people-centered integrated care)
China Joint Study Partnership, 2016
World Bank Group, World Health Organization,
Ministry of Finance, National Health and Family Planning Commission,
Ministry of Human Resources and Social Security,
Good morning, It is my true honor to be here to share our experience with you.
United Family Healthcare (UFH) was founded in 1997.
- UFH is China’s first and largest foreign-invested healthcare provider. A pioneer in China’s and Asia’s healthcare development, we are leading the way in international standards of service and providing a high-end, private medical treatment model for the rest of the industry to follow. UFH meets the complex and diverse medical needs from patients from across China and the rest of the world.
Our organization United Family Healthcare is located in China,
Have 5 Full-service hospitals, 1 specialty hospital, 15 satellite clinics and medical centers,
Cites covered include Beijing, shanghai, Tianjin, Guangzhou, Qingdao.
- Patient volume snapshot (2015) :
Annual inpatient visits: over 11,000
Annual outpatient visits: over 390,000
Beijing Hospital was established in 1997
Shanghai hospital opened in 2005
Followed by Tianjing, Rehab, Intermed, Qingdao
- Our 500 full time medical staff come from 25 different countries and regions
Asian pacific, we have physicians from India,
Europe
Untied States
Australia, Belgium, Brasil, Canada, China, Denmark, Colombia
France, Germany, Hong Kong, India, Italy, Japan, Jordanian
South Korea, Malaysia, Nepal, New Zealand, Philippine, Singapore, Spain,
Sweden, UK, US, Mongolian
WE provide medical services for all stages of life test
Cycle from preventative, prenatal, obstetrics, pediatrics, general and specialty medical services, rehabilitation, home healthcare care, ending at hospice
Our hospitals are accredited by Joint Commission International
Our BJ hospital is also accredited by college of American Pathologists
China was a pioneer in primary care and the prevention and control of infectious diseases, and more recently in universal insurance coverage. The introduction of barefoot doctors, urban and rural social health insurance schemes and ambitious public health campaigns combined with higher incomes, lower poverty and better living standards
for both urban and rural areas (sanitation and water quality, education, nutrition and housing) resulted in a huge decline in mortality and an unprecedented increase in life
expectancy.
根据当时的报道,中国有102万乡村医生,其中近70%的人员为初、高中毕业,近10%的人员为小学毕业。 赤脚医生是中国卫生史上的一个特殊产物,即乡村中没有纳入国家编制的非正式医生。他们掌握有一些卫生知识,可以治疗常见病,能为产妇接生,主要任务是降低婴儿死亡率和根除传染疾病
During the last three decades, there has been a momentous social transformation in China, with 600 million people pulled out of poverty. At the same time, China has made impressive strides in health. Since the launch of a new round of reforms in 2009, China has invested substantially in expanding health infrastructure, achieved nearly universal health insurance coverage, promoted more equal access to public health services, and established a national essential medicine system.
The 2009 reforms have achieved a number of intended milestones, The reform, including subsequent regulations, has encouraged greater private sector participation in part to reduce overcrowding in public facilities. China is progressing quickly to achieving universal health coverage and some of the reform achievements have attracted
worldwide attention. Significantly, a child born in China today can expect to live more than 30 years longer than her forebears half a century ago; it took rich countries twice that span of time to achieve these gains.
China now faces emerging challenges to meet the health care needs of her citizens, associated with a rapidly aging society and increasing burden of non-communicable diseases (NCDs). There are already over 140 million persons above the age of 65 in China, a number that is projected to grow to 230 million in 2030. NCDs are already China’s number one health threat, accounting for over 80 percent of the 10.3 million deaths annually. More so than the aging population, high health risk behaviors such as smoking, poor diets, sedentary lifestyles, and alcohol consumption, as well as environmental factors such as air pollution, are powerful forces behind the emergence of chronic illnesses in China. Traffic safety is another emerging challenge.
In 2004, We started building our HIS infrastructure and platform. We learned lessons.
In 2008 we did marketing research looking for an intergreated system support bilingual languages
Then we spend 5 years time implemented an integrated paperless EMR in 5 hospitals and all clinics
From 2015, we start focusing on clinical adoption that including refining workflows, enforce standarisation …
Patient care focused
Integrated systems covering all clinical and business workflows
Single Database, one instance
Multi-lingual (English, Chinese)
Access EMR at anytime from anywhere
CA key – every care provider use a key for authentication
Confidentiality and Privacy
Impacts:
Eliminate redundancy and manual errors
Overcome legacy systems and increase agility
Improved efficiency and enhanced coordinated care
Support solutions that impact all department
Value
At BEST EBP is the conscientious and judicious use of current best evidence in conjunction with clinical expertise and patient values to guide health care decisions
Deepening Health Reform In China
Building High-Quality And Value-Based
Service Delivery
Seventh, private sector engagement should be aligned with the new shape of the delivery
system.
Finally, the report recommends modernization in ways that capital investment decisions are made in the health sector in China, and suggests moving away from the traditional input-based planning towards capital investments based upon region-specific epidemiological and demographic profiles.
Elegant Simplicity
Interoperable, Reliable, Intuitive, Scalable (I.R.I.S)
Empathy - an intimate connection with the feelings of the customer, make sure every little thing we do serves
Partnership -
Focus, Work Hard, Work Smart
Evidence-based medicine
Data-driven Quality
Patient Engagement
Patient Self Management
Population Health
Outcome and value measure
Core actions:
Disease / Condition based management
Chronic Disease Registry
Improvement in awareness, diagnosis, treatment and control of chronic conditions associated with the principal causes of loss of healthy life
Engage patient/community/citizen to change behavior and manage risk and change
MDT
Self Management
Personalized Care Plan
Integrated Clinical Pathways
Referral
Integration and decision support for providers
Measure process, measure outcome