- Business travel is undertaken for reasons such as meeting customers, visiting other offices, offering products, making presentations, and attending conferences. When traveling on business, one must leave a good impression as a representative of their company. - Proper planning and preparation is important for business travel. This includes confirming travel arrangements like flights, hotels, and meetings. It is best to book through a reputed travel agent. - Various etiquettes should be followed when traveling by air, rail, or bus such as being respectful of others, keeping noise levels low, and maintaining cleanliness. Proper etiquette helps ensure a comfortable travel experience for all.

1. Chapter 29
Business Travel

2. Business travel happens due to various
reasons. Some of them may be:
– Meet customers
– Visit other offices
– Offer products
– Make presentations
– Attend conferences

3. When traveling,
you must remember that
you are going forth as
a representative of your company
and you must therefore ensure that
you leave a good and positive impression
with those that you meet

4. • You must plan and prepare for your travel
• Things that you would have to look into
last minute would be:
– Flight confirmations
– Hotel reservations
– Meeting timing

5. Remember…
• …to make your booking through a reputed and
responsible agent
• …to double check on your travel arrangement
with regard to flight details, hotel reservations,
pick up from airport and ensure that your
passport is valid
• …to carry appropriate clothes keeping in mind
weather and culture

6. • …to check on baggage weight allowance
and items that may not be allowed on
flight
• … to carry your business cards
• If junior and senior executives are
travelling together, the junior should see
to all arrangements

7. Air Etiquette
• Airline etiquette begins when you alight from your
vehicle at the airport
• Unless you have a small bag on wheels, you should use
a trolley and put your bag on it
• At the line for the luggage x-ray, be patient and help the
attendant put your luggage on the machine belt.
• Proceed to the luggage counter and wait for your turn to
come to state your seating preferences and others

8. • At the queue for security check or waiting for the bus to
take you to the aircraft wait for your turn
• Do not carry banned items onto the aircraft
• Do not carry more luggage than you are permitted
• On entering the flight, look out for your seat, stow your
luggage in the overhead locker and seat yourself
• Before putting away your bags take out the reading
material from it.

9. • An aisle seat is preferred if you want to walk around to
stretch legs often
• Do not call for the flight attendant until it is absolutely
necessary. Be patient with them
• If you want to converse with your neighbour, check to
see if he/she is willing to do so. He/she may be wanting
to read/sleep.
• If you do not want to speak to your neighbour, you
should explain politely that you want to sleep or read to
prepare for a meeting and ask to be excused.

10. • After landing thank the crew for taking care of you
• Incase you are traveling in a corporate jet or a charter
flight ensure to be an hour early so that you do not
delay departure
• While on board eat well. Avoid alcohol. Prefer to drink
fruit juice.
• Do not talk loudly as you will be disturbing the privacy of
the other passengers

11. Rail Etiquette
• Ensure reservation to have a comfortable journey
• Be at the station and on the platform well in advance so
that you are well settled before departure
• It is a good idea to engage a porter who knows his ways
around
• On finding your seat, put away your luggage either on
the rack overhead or under the seat. Keep adequate
space for other passenger’s luggage too

12. • When the attendant comes to take an order for
your meals, it is safer to eat vegetarian food
• When you eat or drink, do not be a nuisance to
others
• After you complete your meal, place the tray
and plates so that they are not an obstruction
• As a courtesy to fellow passengers, do not play
music too loud

13. • If traveling with company, do not laugh or
talk loudly. Respect the privacy of others
around you.
• At night, others may want to sleep early.
So after your meal, move on to your
berth.
• Keep the bathroom clean after you use it
as others will be using the same after you

14. Bus Etiquette
• If the journey is long, reservations must be made in
advance
• Be at the bus station on time
• Once on the bus, put away your luggage and belongings
so that the other passengers are not disturbed
• If you have to get off the bus for a break in-between the
journey come back in time. Do not make the other
patients wait for you