The document discusses the importance of trust in leadership and outlines nine habits that help leaders build trust with others. It references a quote from Milton Friedman about the social responsibility of business being to increase profits. The document also discusses the components of trustworthiness - ability, integrity, and benevolence. It includes a poem about the need to trust one another again in essential ways rather than just for personal gain. The document promotes a book by John Blakey called "The Trusted Executive" that outlines nine leadership habits for inspiring results, relationships, and reputation.
5. ‘There is one and only one social
responsibility of business - to use
its resources and engage in
activities designed to increase its
profits so long as it stays within
the rules of the game’
- Milton Friedman
www.johnblakey.co.uk
19. Oh we’ve got to trust
one another again
in some essentials.
Not the narrow little
bargaining trust
that says: I’m for you
if you’ll be for me. –
But a bigger trust,
a trust of the sun
that does not bother
about moth and rust,
And be, oh be
a sun to me,
not a weary, insistent
personality
But a sun that shines
and goes dark, but
shines again
and entwines
with the sunshine in me
We’ve got to trust again
So be a sun to me.
www.johnblakey.co.uk
20. The Trusted Executive
#trustedexecutive @blakeyjs
www.johnblakey.co.uk
Use 20% discount code ‘TTEES20’ to order the book
via the Kogan Page web site:-
http://www.koganpage.com/product/the-trusted-executive-9780749474225
21. The Trusted Executive
Nine leadership habits that inspire results,
relationships and reputation
John Blakey
www.johnblakey.co.uk @blakeyjs
Notas do Editor
Good afternoon… thank you for coming along to this workshop.. ‘In coaches we trust’
I’m excited ….
The spark that ignited my work on trust happened 12 years ago ….
Too nice to deliver results without cooking the books? Too nice to lead my team without stealing their energy or putting them down? Too nice to get to the top without trampling others along the way?
I proved to Martin Read in that role that nice guys can deliver results and since that time in my work as a coach I have seen many other nice guys and girls deliver outstanding results because people trust them and the world wants leaders we can trust.
As Charles Green put it in Forbes magazine ‘We don’t want leaders who trust in power we want leaders who rely on the power of trust’
And if we want leaders we can trust then we need coaches we can trust….
Tony ‘I want my life back’ Heywood -11 people dead, 4.9 million barrels of oil, $1.6 million, $17 million…cost the company $37.2 billion
Bob ‘the unacceptable face of banking’ Diamond – earnt a total of £63 m from Barclays Bank and loaded it with £290m of fines from the FSA
Martin Winterkorn 11 million vehicles fitted with ‘emissions-cheating’ software, 1 million tonnes of extra nitrogen oxide pollutants released into the atmosphere and the prospect of $18bn in fines from the US courts
Sepp Blatter, ……$150m in bribes for broadcasting rights and bribery in the award of the world cups to South Africa, Qatar and Russia….
‘Our surveys show that only 29% of the public believe that the people in charge know best and…
‘The only people less ethical than business executives are tele-marketeers, lobbyists and members of Congress’ – US 2015 Gallup Poll
Have we reached some sort of turning point?
Trust has been lost and trust needs to be regained….Brave leaders will step up to this challenge
Society’s trust in corporations is dismally low, fuelled by a relentless media cycle and the global spread of information via the internet’ - Council on Business & Society
‘The time has come for a new settlement between business and society – one based on less regulation and more responsibility’- PwC Trust:The Behavioural Challenge
You see in my corporate career I did not need to build trust I did not need to be a nice guy..
I was brought up in a world where business worshipped profit and the temple of profit was held up by the twin pillars of intellectual ability and authority
I didn’t need you to trust me because I was cleverer than you and I had a job title that meant I could tell you what to do…
When I came out of University in 1985 I worked for British Gas….
This is the world I lived in & succeeded in for 13 years… a world that did not need trust…but I knew it didn’t feel good it didn’t seem right….
Then I came across coaching….
‘There is one and only one social responsibility of business - to use its resources and engage in activities designed to increase its profits so long as it stays within the rules of the game’ - Milton Friedman
I call the red pill the transparency moment….it’s like a bolt of lightning that strikes the pillar of authority… -demographics, technology, media, globalisation…
-‘You've got to be open, honest and transparent with the good, the bad and the ugly. There is no such thing now as 'you don't know' or 'you don't understand'. Those excuses are things of the past.’
‘The endless manipulating and retrieving of information has created the new transparency imperative. The public’s right to know is eroding the secret, opaque lives of corporations. The more we know, the more we demand to know and the more there seems to disclose’ - Fiammetta Borgia
Bob Moritz, US Chair of PriceWaterhouseCoopers (PwC) to comment
‘When I was coming up, we knew what we were doing, but we didn’t ask why we did it…[Back then] I would have been astonished that PwC’s Millenials don’t only demand to know the organisation’s purpose…but are [also] prepared to leave the firm if that purpose doesn’t align with their own values.’
-Nowadays, in the absence of knowledge we assume that something is being deliberately hidden. This is a fundamental shift because it reveals that it was only deference to authority that was holding the old model together. If we had authority then people trusted us because really they had no choice. Yet mistakenly we then started to confuse authority with trust and think that they were the same thing.
‘To be a benevolent organisation you have to make a lot of profit, but if your sole goal is to maximise profit you’re on a collision course with time’ - Howard Schultz, CEO Starbucks
‘Trust is the glue of life. It's the most essential ingredient in effective communication. It's the foundational principle that holds all relationships’ – Stephen R. Covey
So lets nail this jelly to the wall
If I were to shake hands with you just like this …what would you think? Would you trust me? Why not?
You don’t know me and I don’t know you… trust is part of a relationship that is built over time…
Two components that create the trust…one is your propensity to trust and the other is my trustworthiness…
For example, you might have had some sweets stolen from you in the school playground by your best friend as a five year old and at that time you made a decision that you weren’t ever going to trust anyone again ….
Similarly, I might have let you down countless times in the past and even though you have a high propensity to trust people you would not trust me because I have not demonstrated that I am trustworthy…
It’s dance..you can only control your half of the dance….
‘Trust is a psychological state in the mind of the person who is doing the trusting’- Rousseau
‘In the ideal case, one trusts someone because she is trustworthy, and one’s trustworthiness inspires trust’ - Solomon & Flores
‘Trust them to do what, when, where and in what context?’- Mayer et al.
172,000 employees, annual revenues 50 billion dollars 190 countries.
2009, ‘Sustainable Living Plan’ reduce Unilever’s environmental footprint / increase its positive social impact whilst doubling sales and increasing long-term profitability
SL brands accounted for half of the company's growth and were growing at twice the rate…More than 55% of Unilever's agricultural raw materials were being sustainably sourced…CO2 emissions from energy and water in manufacturing had reduced by 37% and 32% per tonne of production…improved health and well-being of 397 million people; 40% of way towards its 2020 goal…Unilever’s share price rose by more than 40%!
‘We are at a turning point in history, a point where we all need to change for human life on the planet to continue to prosper. A new business model with sustainability at its heart is vital for quality of life around the globe to improve. Only the businesses that grasp this will survive. Only those who grow sustainably will thrive.’ (Unilever, 2014)
Thirty year debate in the academic literature…thankfully a guy called Burke…. Ability, integrity, benevolence
Ability - ‘Number one: deliver to your promises. If you say you are going to do something then do it’
Integrity –
Benevolence - ‘The most powerful destroyer of trust is when you feel the other person is acting in their own best interest and not yours’
‘I am not sure this is the right question because I don’t think you can build trustworthiness in people. You either have it or you don’t and so we test for it when we recruit people into the business.’
Aristotle said ‘We are what we repeatedly do. Excellence is not an act it is a habit.’
‘Bosses think their way to new actions, Leaders act their way to new thinking’ – David Marquet
cited most frequently in the interviews…most often been the focus of my coaching work …most prevalent in leadership literature
Ability – deliver results, help others deliver results, be consistent …live by your values
Integrity – honest in word and action and honest to self.. Open..being vulnerable…jim Collins level 5
Benevolence - evangelise..spread the good news….brave not physical or personal… kind..
During the three-year period from February 2013-February 2016 America's most trustworthy public companies outperformed the S&P 500 by 1.8x.
‘No other single aspect of manager behaviour that we measured had as large an impact on profits’ - Simons & Parks, 2002
Good afternoon… thank you for coming along to this workshop.. ‘In coaches we trust’
I’m excited ….
The spark that ignited my work on trust happened 12 years ago ….
Too nice to deliver results without cooking the books? Too nice to lead my team without stealing their energy or putting them down? Too nice to get to the top without trampling others along the way?
I proved to Martin Read in that role that nice guys can deliver results and since that time in my work as a coach I have seen many other nice guys and girls deliver outstanding results because people trust them and the world wants leaders we can trust.
As Charles Green put it in Forbes magazine ‘We don’t want leaders who trust in power we want leaders who rely on the power of trust’
And if we want leaders we can trust then we need coaches we can trust….
