1. Curriculum Vitae
Therisa Tidy
26/09/1973
British Born holds a current UK Passport and Full UK Driving Licence
Flat 6 Lime Tree House 23 London Road Farningham Kent DA4 0JP
07954320549
Personal statement
I am a vibrant conscientious person with many personal attributes. I have a long and varied
customer service history, and an impeccable track record. I am very much a people person and enjoy
the rolls that I have undertaken over the past 10 years. Each roll that I have done since 2008 has
made an enormous contribution to my knowledge of homelessness and housing, I now work with
long standing victims of domestic Violence/abuse. I am able and capable of assisting them in making
good choices for their future. I have no commitments with my children now as they are both adults,
im am a people person I have good interpersonal skills and I am always willing an open to ideas from
other members of my team. As I have told you I managed a team of 10 staff and had an excellent
working relationship with them all. We would have regular staff meeting and give briefings on what
was required by higher management. We would look at strategies of how we would achieve these
measures.
I have a very rounded background in Customer service and service levels agreements being met not
only by the housing provider but also the contractors. ensuring that works are carried out on the
properties to an expressed level and also challenging contractors that are maybe over charging for
works that have not been carried out to specification that has been required.
My housing Background of 8 years and the legislation and the law of homelessness and this can
effect landlords, in regard to letting's and Anti-social behaviour on estates. Looking at the housing
policy's that Local Authorities present to HCA's as I understand that they vary across the board from
each different LA.I have also worked alongside SELHP (South East London Housing Partnership) in
regards to setting out strategies and how to get 5 Boroughs working in partnership. Also bringing on
board HCA's in regards to DV protocols and introducing special measures in regards to Antisocial
behaviour policy's and strategies when looking at gangs in boroughs. I currently work with
vulnerable Adults in the community and their children I have an excellent level of understanding
Domestic Abuse and the impacts that it not only has on the individual but also what it does to the
community around us. in a very good position to take on a challenge!
November 2013 to Present Date
Supported Housing officer Bexley Women’s Aid:
I started to Work for BWA as a temp in November 13 In Jan 14 I was offered the job on a permanent
basis. I have a case load of 7 Families that I support at any one time. Here in refuge it is quite

2. different than any other roll that I have done before. We offer support and 1-1 Key working with all
of our ladies, we offer advice and support from Benefits, accessing services in Borough, making
referrals to outside agencies for more specialist support services. I work alongside social care
ensuring that the children’s needs are met. We have our families for a minimum of 20 weeks and up
to a maximum of 40. We work with supporting people services and we have to write in-depth
reviews and support plans to receive further funding as we are a voluntary organisation for the last
20 weeks of a victims stay. As a support worker you are continuously risk assessing and working
towards a secure future for your client and her children. We are working alongside women with
mental health Drug and Alcohol problem and May of have a chaotic background.
We look to try and support them get in to collage and work placements and also make them attend
in house programmes that we run on site.
They are Freedom Programme, Mothers Moving forward (Effects of abuse on a child) PACT and Life
skills. These are essential to their progression and development in the refuge environment.
Sep 13 to Nov 13
Various Temporary Rolls
Bexley Council 2011- Sep 2013
I have for the in the past worked for the Crisis Intervention Team as a Domestic Violence officer my
role was to complete CAADA Risk assessments advise women of their options, such as safety
planning, legal appointments, injunctions, housing options, Bobby Van (as there is no sanctuary
scheme in the Borough) refuge, Mapping session, to also lease with services such as the police
housing options and social care where necessary to also attend legal planning meetings where the
child has been taken into Local Authority care. Looking at the safeguarding children matrix at all
times. My role is to advocate and protect my client from any further harm.
I have just completed an AVA course gaining an OCN level 3 in Abuse against women and children.
Also in my previous role, complete all the MARAC administration for the highest risk Domestic
Violence cases this meeting was held once a month this would include booking the meeting, venue
sending out the invites to professional attendees . I am also CAADA trained and able to complete risk
assessments. I have also been working with in the SELHPS South East London Housing Partnership
Domestic Violence project for the past 4 years and have taken the lead on this role in Bexley. I am
capable of making assessments and referring to service where I believe that there are either adult
safe guarding issues or children safe guarding. I have also used an in-house computer system called
MODUS I am also able to use word and excel.
Bexley Council 2008- 2011
With a housing Officer back ground I am able to assess and have the ability to undertake all
Prevention and Assessment work I understand section 21 notices and ground 8 and Part VII of the
Housing act. I understand the law and legislation set out under the housing act and I also
understand the remits with in each local authorities work.

3. My role as a Housing Assessment officer included: face to face customer service, working with
Clients and assessing their housing needs to see if they for filled the criteria, of Eligibility, priority
Need, local connection, homeless and intentionality. Looking into the reasons why someone has lost
their current home. I have the ability to write detailed decision letters and act according to the law
and investigate clients where by the local authority may not have to offer accommodation. I also
understand the implications to Local Authorities with regards to Temporary accommodation and
Private sector leasing schemes. Giving client housing options to ensure that their needs are met with
alternative options for the client and good negotiation skill where land lords are concerned. I have
dealt with illegal evictions and getting the client back in to their accommodation. Sensitive cases
where client are ill and there accommodation is no longer suitable. Using an in-house computer
system ensuring that all information was recorded correctly, also ensuring that client produced
documents to prove that they are eligible for assistance. System which was called OHMS I also used
word and excel. I also worked in conjunction with London and quadrant in regards to the Council
Mortgage rescue Scheme I also liaised with Financial advisors for assessment and Legal services. Due
to my back ground in Banking it was thought that I should take the lead role on this project for the 3
years that it was running for.
Greenwich Council 2005-2008
Face to face customer liaison officer Homeless persons unit:
I dealt with customer service, in obtaining the correct information making an initial assessment of
need and to see if the client needed a more in-depth appointment to assess their homelessness.
Should an appointment be required I would the book the case in to their diary, for the housing
officers to complete an assessment. I dealt with the administration, ensuring all the letters were
kept up to date with in the housing options team and dealing with Councillors enquiries in regards to
current homeless cases. Also making assessments on their benefits and signposting where applicable
to correct services. Using also an in-house computer system ensuring that all information and
documentation was recorded correctly.
My previous role also in retail Banking was a successful one, I worked as a cashier and worked my
way up to an OSK (operational Safe key holder) where I was in charge of all the moneys coming in
and out of the Bank. I was then promoted again to a supervisor, I also dealt with all the wills and
Probate for the whole of the region that I worked in. I managed a team of 10 Staff managed all HR
issues with them I also completed all of their 1-1’s training and development issues and I also ran the
branch single handily and also worked as a part of a team. I would also trouble shoot for the
Woolwich bringing each branch back up to spec that had failed on compliance testing. I also trained
several other OSK’s to cash manage aprox 1 million pounds per week. I would also manage diaries
of the IFA (Independent Financial Advisors) and Mortgage advisors.
Education
Ava OCN level 3 completed from Feb 2013 to June 2013
Freedom program facilitator 2010 Pat craven course Bromley council offices
CAADA Accreditation 2008
Graham Webb International Hair dressing training school

4. L’Oreal advanced perming
L’Oreal colour keys
Welling secondary school Elsa Road welling Kent
GCSE
Maths c
English c
History D
Typing RSA level 1
Childcare NVQ level 2
Other Employment History
MD Personnel recruitment Agency work for the last year various posts. End of contract and no
further work at present
London Borough of Bexley Housing options team Prevention and Assessment officer from 2008 to
Nov 2013 End of contract
London Borough of Greenwich Housing options team front desk officer administration, temporary
position from 2005 to 2008 I left for another temporary position.
Woolwich Plc. cashier OSK wills and probate sales and customer services I used to also deal with
complex matters of wills and probate. 2000 -2008 I left due to the Barclays take over
Carer breaks to have my children from 1997 to 2000
Beyond the fringe 1994- 1997 left to have my family
Graham Webb International hairdressers 1989 – 1994 moved to a more senior post
Reference on request: