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POPAI MASTERS SERIES June 28, 2011 Kurt Karlenzig SVP, The Marketing Store Worldwide  SOCIAL WEB AND THE  CONNECTED CUSTOMER SOCIAL MARKETING FOR BRANDS AND RETAIL
AGENDA SOCIAL MARKETING  POPAI CHICAGO 2011 1. A BRIEF HISTORY LESSON MASSIVE GROWTH AND EVOLUTION 2. EVOLVING Behavior 3. SOCIAL WEB & THE CONNECTED CUSTOMER SOCIAL SHOPPING  4. Marketing Opportunities 5. Q&A
INTRODUCTION
SOCIAL MARKETING  POPAI CHICAGO 2011 GLOBAL NETWORK. LOCAL RELEVANCE. Birmingham, UK  |  Buenos Aires | Chicago | Hong Kong | London | Paris |  Sao Paulo | Shanghai | Sydney | Tokyo | Toronto The Marketing Store has nearly 1,000 employees  on five continents around the globe.
SOCIAL WEB - HOW IT STARTED
February 2006, Forrester Big Idea  “Social Computing”   TECH  &  SOCIAL   CONVERGENCE   CREATE   SOCIAL   COMPUTING SOCIAL MARKETING  POPAI CHICAGO 2011
 
 
 
 
SOCIAL MARKETING  POPAI CHICAGO 2011
SOCIAL MARKETING  POPAI CHICAGO 2011
SOCIAL MARKETING  POPAI CHICAGO 2011 ONLINE ACTIVITY -2010
GOING MOBILE RAPID SHIFT AND BEHAVIOR CHANGE
SOCIAL MARKETING  POPAI CHICAGO 2011 2000 2010 MOBILE GETS SMARTER
SOCIAL MARKETING  POPAI CHICAGO 2011 SOURCE- MARY MEEKER- KPCB - FEB 2011 NEW BEHAVIOR
THE SOCIAL WEB IS MOBILE SOCIAL MARKETING  POPAI CHICAGO 2011
Predicted to eclipse fixed internet use by the end of MOBILE WEB USE 2013
SOURCE- EMARKETER- MARCH 2011
SOCIAL MARKETING  POPAI CHICAGO 2011
SOCIAL SHOPPING ,[object Object],[object Object],[object Object],[object Object],[object Object],SOCIAL MARKETING  POPAI CHICAGO 2011
SOCIAL MARKETING  POPAI CHICAGO 2011 Retailer apps (Walmart, Target, Etc.) Deal sites (Groupon, Etc.) Barcode  scanners Coupon apps Price comparison Location-based apps for nearby deals 52 % 49 % 42% 22 % 37 % 34 % SHOPPING MomS &  APP USE
GROUP DAILY DEALS SOCIAL MARKETING  POPAI CHICAGO 2011
SCANNER APPS SOCIAL MARKETING  POPAI CHICAGO 2011
LOCATION BASED SHOPPING SOCIAL MARKETING  POPAI CHICAGO 2011
CROWD Powered REVIEWs SOCIAL MARKETING  POPAI CHICAGO 2011
SOCIAL CONNECTED SHOPPiNG SOCIAL MARKETING  POPAI CHICAGO 2011
SOCIAL CONNECTED SHOPPNG SOCIAL MARKETING  POPAI CHICAGO 2011
SOCIAL CONNECTED SHOPPNG SOCIAL MARKETING  POPAI CHICAGO 2011
GETTING THERE SOCIAL CONNECTED  MARKETING
SOCIAL MARKETING  POPAI CHICAGO 2011
SOCIAL MARKETING  POPAI CHICAGO 2011 Live it- Understand how the social network functions before you build your presence Stop, Look, Listen to the conversation Use social monitoring tools to capture data GETTING STARTED
SOCIAL MARKETING  POPAI CHICAGO 2011 ,[object Object],[object Object],[object Object],[object Object],[object Object],BUILDING A FOLLOWING
SOCIAL MARKETING  POPAI CHICAGO 2011
SOCIAL MARKETING  POPAI CHICAGO 2011
SOCIAL MARKETING  POPAI CHICAGO 2011
SOCIAL MARKETING  POPAI CHICAGO 2011
SOCIAL MARKETING  POPAI CHICAGO 2011
SOCIAL MARKETING  POPAI CHICAGO 2011
SOCIAL MARKETING  POPAI CHICAGO 2011
Q&A SOCIAL MARKETING  POPAI CHICAGO 2011
Follow us on twitter  @marketingstore @dkmann SOCIAL MARKETING  POPAI CHICAGO 2011

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Social Web and the Connected Consumer: In-Store

Notas do Editor

  1. Original map posted on xkcd Randall Munroe in 2007: http://xkcd.com/256/
  2. Original map posted on xkcd by Randall Munroe in 2010: http://xkcd.com/802/
  3. Who do you think will be using it most?
  4. Who do you think will be using it most?
  5. Follow Hugh MacCleod at @gapingvoid
  6. Some examples of people getting it right.
  7. Gary Vaynerchuk
  8. Uniqlo’s social auction makes the prices go down.