7. Market Research
Yes No
Do you do grocery shopping?
Do you find waiting a pain?
Is choosing important to you?
Will you allow the staff to choose for you?
Will you use this system?
0 25 50 75 100
8. Existing problems solved
No more drive-thru,
more efficient
Land constraint Customers can run
Time constraint errands while waiting
Peak Hour Crowd No need to search for
items
SMS Notification
11. Time Constraint
With drive-thru, need to wait for their
purchases to be packed if they do not
have GPS to order in advance.
Now, all customers are able to select
their preferred collection time
Customers don’t need to search for
their items
12. Peak Hour Crowd
With drive-thru, limited plot of land
cannot handle crowd.
Now, an SMS will be sent to customers
to inform them that their purchases are
ready for collection
This prevents crowding at collection
point
13. Welcome to Touch ‘n’ Go Grocery Shopping!
Step 1 : Go to Touch ‘n’ Go machine
located near the entrance of
supermarket.
Adapted from:
14. Step 2: Select category of groceries and tap
to view range of products available.
Adapted from:
15. Step 3: Make your selection of product
and quantity.
Adapted from:
16. Step 4 : Add your selection to cart.
Adapted from:
18. Collection Information
Date of Collection: 08-09-2009
Timeslot Selected: 1730
Handphone No. : 98563457 / 86346494
Thank You for shopping with Touch ‘n’ Go Supermarket. Your order
is confirmed. An SMS will be sent to you when your order is ready
for collection. Please proceed to the Collection Point located at the
Exit upon receiving the SMS to collect your purchase. Have a nice
day!
Screen will show collection details.
Adapted from:
19. !"#$%&'#()*+,-(.)/)
( You are advised to key in 2 hp no. for notification of collection.)
Step 6 : Key in payment information and
handphone numbers for notification of
collection. Adapted from:
During peak hour, there will be an influx of customers. After ordering, beeper will be given to them. When it is is ready for collection, the beeper will ring anytime during the choice of half an hour collection time span. This eliminates waiting at the collection point.