2. Human Resource Management in Retailing
• It involves recruiting, selecting, training, compensating, and
supervising personnel in a manner consistent with the retailer’s
organization structure and strategy mix.
• Personnel practices are dependent on the line of business, the number
of employees, the location of outlets, and other factors.
3. The Special Human Resource Environment of
Retailing
• Retailers face a human resource environment characterized by:
A large number of inexperienced workers
Long hours
Highly visible employees
Diverse work force
Many part time workers
Variable customer demand
These factors complicate employee hiring, staffing and supervision
Women and minority in retailing
4. Human Resource Management Process in
Retailing
• Recruiting retail personnel
• Selecting retail personnel
• Training retail personnel
• Compensating retail personnel
• Supervising personnel