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Billing and Payment Problems: Symptoms and Cost-Drivers

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Ted Green

If your business is not harnessing the power of customer transaction data to optimize sales, marketing, product development, and customer service, it is likely that you have a Billing and Payments Problem. This paper identifies the warning signs of a potential billing and payment problem and clarifies the cost-drivers and business growth opportunities that suggest the need for a billing and payment solution.

Economia e finançasNegócios
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Symptoms of a Billing and Payment Problem
Cost-drivers and Benefit-opportunities of Strategic Billing and Payments. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Symptoms of a Billing and Payments Problem. Symptom #1: Your Average Interchange Fees are 2.5% or Higher. Symptom #2: You Cannot Identify or Quantify Your Best Customers. Symptom #3: Your Most Important Accounts are not Centrally-Managed. Symptom #4: You Have Little to No Control Over your Customers’ Sales Experience.
[object Object],[object Object],[object Object],[object Object],P-Card users drive up your average cost of transaction with little additional benefit to your business. In fact, merchants often cite Interchange fees and merchant service fees as reasons for non-acceptance of P-Cards and other commercial payment cards. Symptom #1: Your Average Interchange Fees are 2.5% or Higher. Among the most expensive type of charge card to process is the P-Card, a payment method popular among commercial customers because of its purchasing controls and reporting options.
not filtered to a central database, your company could be missing out on significant incremental sales opportunities. Symptom #2: You Cannot Identify or Quantify Your Best Customers. Transaction data provides foundational information used to optimize the lifetime value of existing customers and to target new customers. At any given time, a company should have the ability to: ,[object Object],[object Object],[object Object],If individual stores or independent sales distributors are not Level III data capable, or if transaction data is
[object Object],[object Object],[object Object],[object Object],[object Object],Symptom #3: Your Most Important Accounts are not Centrally-Managed. Without centralized customer transaction data, you may have to rely on your customer’s accounting records rather than your own to determine an appropriate pricing-model or benefits package for a valued customer. Multiply this scenario by tens, hundreds, or thousands and tracking of overall customer value becomes cumbersome and inefficient.
[object Object],[object Object],[object Object],[object Object],Symptom #4: You Have Little to No Control Over Your Customers’ Sales Experience. pricing, rewards system or billing benefits may not always be honored. Individual relationships between sales locations and the company may minimize the customers’ actual value to your business. VIP treatment received from one merchant often cannot be replicated throughout the sales network. Despite your customers’ continued loyalty, their
The Cost Benefit of a Billing and Payment Solution. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Multi Service. Innovation Where it Matters. ,[object Object],[object Object]

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  • 3. Symptoms of a Billing and Payments Problem. Symptom #1: Your Average Interchange Fees are 2.5% or Higher. Symptom #2: You Cannot Identify or Quantify Your Best Customers. Symptom #3: Your Most Important Accounts are not Centrally-Managed. Symptom #4: You Have Little to No Control Over your Customers’ Sales Experience.
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