Oracle Expert Services

1. Our Expertise, Your Business:
ATGWORK Industry Solutions
Consulting Outsourcing Training Staffing
www.atgwork.com

2. ATGWORK is a global services
organization that is the leading
provider of Consulting, Outsourcing,
Training, Staffing and Software
Reseller for Oracle Database,
Applications, Business Intelligence
and Middleware Products.
ATGWORK Training ATGWORK Consulting
& Reseller of Oracle Software
Drawing on industry best practices and specialized software expertise, ATGWORK
consultants help you assess your current infrastructure, create your enterprise computing
Oracle Database
strategy, and deploy new technology. ATGWORK Consulting helps you face today’s most
Oracle Business Intelligence
complex technology challenges and increase return on your Oracle investment.
Oracle Middleware
Oracle Fusion Whether you’re starting a new implementation, increasing your system security, or
Oracle E-Business Suite upgrading to the latest Oracle products, ATGWORK consultants support your technology
PeopleSoft Enterprise Applications goals with experience, excellence, and full accountability. Close relationships with Oracle
JD Edwards EnterpriseOne product development, Oracle Support, Oracle Training, and related technologies
JD Edwards World enable ATGWORK Consulting to create a plan that’s right for your company. Working with
Oracle Communications (Portal) you to understand and meet your goals, ATGWORK Consulting can help you track the
Oracle Communications (Netsure) progress of your IT projects and meet your business objectives.
Oracle Communications (MetaSolv)
Demantra ATGWORK Consulting Solutions
Oracle Activity Based Management
ATGWORK Consulting brings a high degree of specialization to the implementation of Oracle
Siebel Applications
technologies and applications and offers the following services for Oracle products:
Oracle Retail (Retek)
Oracle Customer Self-Service Applications: ATGWORK Business Flow Accelerators
Hyperion
ATGWORK Consulting streamlines critical business processes with business applications
Crystal Ball
and ATGWORK’s Business Flow Accelerators—an implementation approach that leverages
Primavera
prede?ned business ?ow templates to signi?cantly reduce the time and cost associated
Telephony@Work
with applications implementations. You can take advantage of the ATGWORK Business
Oracle Transportation (Global Logistics)
Flow Accelerator approach across all the Business Applications, including Financials,
Oracle Financial Services Applications
Human Resources, Projects, Sales, Marketing, Service, Supply Chain and Manufacturing.
Oracle Financial Analyzer
Oracle Sales Analyzer
Technology: ATGWORK Information Architecture Services
Oracle Utilities (SPL WorldGroup)
Oracle Utilities (Lodestar) ATGWORK Information Architecture (AIA) Services address increasingly complex
Oracle MarketPrice (Revenue Technologies) information-management needs with a well-de?ned technology vision, architecture,
Oracle Health Sciences and implementation plan. With AIA Services, you can integrate data across
Agile Product Lifecycle every level of your organization and reduce the duration and cost of technology
Agile for Process (Prodika) implementations. AIA Services focus on the following technology areas:
Oracle Enterprise Visualization (Cimmetry)
Oracle Taxation Application
Governance, Risk, and Compliance (GRC) MIDDLEWARE DATABASE
LogicalApps • J2EE Application Server • Real Application Clusters
Oracle’s AdminServer • Service-Oriented Architecture • Advanced Security
Oracle’s Interlace Systems • Business Process Mgmt • Embeddable
Oracle’s Global Knowledge
Oracle’s Skywire
• Business Intelligence • Secure Enterprise Search
Autovue • Content Management • Data Warehousing
Application Integration Architecture (AIA) • Identity Management • Server Virtualization
TimesTen • Collaboration Suite • Enterprise Management
Sunopsis • Enterprise Portal • Partitioning
Oracle WebLogic
• Business Integration • OLAP
• Data Hubs • Data Mining
• Developer Tools • Spatial Data
• Web Services Management • Secure Backup

3. PEACE OF MIND
ATGWORK Outsourcing
Save IT costs Do you:
Achieve better Support
service
Mitigate risk
More efficient IT staff
• Focus on your core business instead
of routine administration
• 24x7 coverage without 24x7 IT staff
• Immediate and consistent IT staff
Then ATGWORK Applications Outsourcing (AAO) and ATGWORK Technology Outsourcing (ATO)
Increased efficiencies is the answer.
• Increased productivity ATGWORK Applications Outsourcing is a complete applications management and
• Improved business processes maintenance service offering. You can outsource your applications management to ATGWORK,
• Lower IT administration and so you can focus on your core business and achieve business efficiencies. By using ATGWORK
maintenance costs Applications Outsourcing you can save 50% on IT management costs and product
• Reduced support support time, increase productivity 35% and mitigate business risk.
resolution time
ATGWORK Technology Outsourcing offers administration, management and maintenance
• Risk Mitigation: Access secure,
reliable online services with
services for the Unbreakable Oracle Database and Oracle Middleware Server. By having
global availability ATGWORK manage your software, you can cut IT administration costs by up to 46%, resolve
support issues up to 50% faster, avoid up to 60% of outages through proactive service
• Reduced outages
and focus your IT professionals on priorities such as security and development instead
• Faster deployments
of routine administration.
Faster, better and Both can be delivered in two ways, offering you maximum flexibility. You can choose to
cheaper service have your software hosted on servers in one of ATGWORK’s world-class secure data centers;
or you can leverage your existing hardware investment by having ATGWORK remotely manage
your software residing either at your premises or at a third-party data center.
ATGWORK applications experts can manage your Oracle software anywhere, and provide
the flexibility to meet your businesses’ needs.

4. PEACE OF MIND
Business Process Outsourcing (BPO)
reduced cost, reduced risk, and
greater business fexibility.
Traditional IT management is:
Database
Expensive
• Grid, High Availability
• Management and maintenance is more expensive than license and procurement
• Real Application Clusters
• Partitioning Difficult to service
• OLAP & Data Mining • Vendor support has limited visibility of your environment
• Data Warehousing & ETL
• Problems have to be replicated before they can be resolved
• Security
• Higher downtime – frustration is often the result
• Spatial
• Oracle Lite • Telephone tag occurs as a solution to the problem is sought
• Times Ten Inefficient/poor use of scarce resources
• Workload isn’t predictable day to day
• Routine administration prevents work on strategic tasks
Middleware
Traditional software delivery treats software as a separate entity from Support services.
• Application Server The Outsourcing model blends software and services into one continuum - a “Continuous
• SOA / Integration Connection” between you and Support. This is faster, better and cheaper than traditional
• Business Intelligence software management.
• Content Management Faster
• Identity Management
• Outsourcing reduces Technical Assistance Request resolution times through online support
• Data Hubs
• It optimises issue resolution, as well as the delivery of normal Oracle maintenance, through
• Collaboration Services
standard tools and connectivity
• Java Development Tools
• Enterprise Performance Better
Management
• ATGWORK Outsourcing delivers best practices – defined services through virtual
centers of expertise
Applications • It leverages the size and scope of the ATGWORK global delivery organization to provide you
with 24x7 DBA service coverage
• E-Business Suite
Cheaper
• PeopleSoft Enterprise
• Siebel • Outsourcing reduces ongoing maintenance expenditures through movement towards
• JD Edwards certified configurations
• Oracle Retail • It leverages industrial scale Oracle proactive and reactive patching competencies for
• i-Flex optimal efficiency
• Communications Billing
• Utilities Focus on your core business: let the ATGWORK Oracle experts maintain your systems.
• ProfitLogic
• G-Log
Remote Support Services
To find out how you can put the power of ATGWORK
Consulting, Outsourcing, Training and Staffing to
work for your business, visit www.atgwork.com