The Advisory and Scrutiny Panel (ASP) was formed to advise and scrutinize the services of WPH, a social housing organization. The ASP is made up of current and former WPH tenants who developed processes and conducted their first review of anti-social behavior services. Their recommendations resulted in changes that reduced costs and improved responsiveness. The ASP has established protocols for their work and has received support from WPH. They continue working to improve services and share their experiences with other organizations.

1. THE ADVISORY AND SCRUTINY PANEL (ASP) Jean Robinson Chair person, ASP Mark Armstrong Head of Policy & Strategy, WPH

20. THANK YOU FOR LISTENING Any questions? Jean Robinson, ASP (0776 264 1297) Mark Armstrong, WPH (0151 666 7001)