Tema Frank
3 SlideShares 9 Seguidores 185 Seguindos
Personal Information
Organização/Local de trabalho
Edmonton, Canada Area, AB Canada
Cargo
Customer Experience & Usability Pro; Author & Interviewer; Helping Companies Profit Online since 2001
Setor
Technology / Software / Internet
Site
frankreactions.com
Sobre
1. Host of the Frank Reactions podcast on customer experience, Tema interviews business leaders & experts to help you deliver on the 3P Profit Formula: Promise + People + Process = Profits. Get those things right consistently and your customers will love you and your organization will thrive 2. Author of the forthcoming book, PeopleShock: The 3P Profit Formula for the Digital Era. 3. Omnichannel customer experience, digital marketing, and usability consultant, with three decades helping clients such as Bank of America, the Royal Bank of Canada, ING Direct, the Government of Alberta, Cruise Ship Centres, Edmonton Public Schools, etc. Some of my previous experiences: - I put up my fi...
Detalhes do contato
Marcadores
customer experience customer service customer experience management social media quotes cem cx marketing usability business service image customer relationship management change management mindfulness leaders change collaboration leadership customers research twitter website marketing online marketing courses online marketing courses canada internet marketing tools online marketing tools internet marketing canada tema internet marketing roi measurement digital media metrics online marketing return on investment tools frank web linkedin facebook website construction small business builders email online internet how to beginner
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Apresentações

(3)

Metrics Madness: Social & Digital Media Measurement & ROI

Há 10 anos • 1173 Visualizações

The 10 Commandments of Customer Service on Twitter

Há 9 anos • 1055 Visualizações

FrankReactions Image Quotes for Business and Customer Experience

Há 6 anos • 222 Visualizações

Gostaram

(1)

Accessibility as innovation

Whitney Quesenbery • Há 8 anos
Personal Information
Organização/Local de trabalho
Edmonton, Canada Area, AB Canada
Cargo
Customer Experience & Usability Pro; Author & Interviewer; Helping Companies Profit Online since 2001
Setor
Technology / Software / Internet
Site
frankreactions.com
Sobre
1. Host of the Frank Reactions podcast on customer experience, Tema interviews business leaders & experts to help you deliver on the 3P Profit Formula: Promise + People + Process = Profits. Get those things right consistently and your customers will love you and your organization will thrive 2. Author of the forthcoming book, PeopleShock: The 3P Profit Formula for the Digital Era. 3. Omnichannel customer experience, digital marketing, and usability consultant, with three decades helping clients such as Bank of America, the Royal Bank of Canada, ING Direct, the Government of Alberta, Cruise Ship Centres, Edmonton Public Schools, etc. Some of my previous experiences: - I put up my fi...
Marcadores
customer experience customer service customer experience management social media quotes cem cx marketing usability business service image customer relationship management change management mindfulness leaders change collaboration leadership customers research twitter website marketing online marketing courses online marketing courses canada internet marketing tools online marketing tools internet marketing canada tema internet marketing roi measurement digital media metrics online marketing return on investment tools frank web linkedin facebook website construction small business builders email online internet how to beginner
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