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Semelhante a Technical Services Greg Brallier
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Technical Services Greg Brallier
- 1. Technical Support Greg Brallier Senior Director of IT and Technical Services
- 4. Technical Support Tools Fleet Monitoring System (FMS) Customer Robot Monitoring via the Internet -Robots report their status every 2 minutes -Robot Status Application -Robot Instant Messages (RIM) -Utilization tracking
- 5. Technical Support Tools Robot Status Application
- 6. Technical Support Tools Robot Instant Messages (RIM)
- 7. Technical Support Tools Utilization Tracking
- 8. Technical Support Tools Live-Person Chat Services If the user experiences a Connection failure a LivePerson Chat session is automatically started and tech support is there to help…
- 9. Technical Support Tools Live-Person Chat Services example LivePerson Chat Application is linked directly to InTouch Health Customer Service Data for quick Identification of Products and Users
- 10. Technical Support Tools GoToMyPC -GoToMyPC is the fast, easy and secure way to access our Robots from a Web Browser in real time. -Allows Technical Support staff to quickly come to the aid of a Robot or ControlStation via the Internet.
- 11. Thanks! Greg Brallier Senior Director of IT and Technical Services