Infrasys F&B Total Solution (29 May 2013)

1. Total Hospitality Solution
By Infrasys International Ltd.

2. Company Profile
Headquarters & Regional Offices
2

3. Company Profile
Dealers’ Distribution
3

4. • Headquartered in Hong Kong
– Regional offices: Beijing, Shanghai, Guangzhou,
Shenzhen, Singapore and Kuala Lumpur
• More than 50,000 F&B terminals across 30
countries locations
Company Profile
4

5. Company Milestone: Awards and Recognitions
2004 - Excellence of Hong Kong Software Enterprises
2001 - Gold Award of the Product Category in IT Excellence Awards
2005 - Grand Award in Enterprise Business Application Category
- Linux Business Award
HKSTP Certificate of Merit in Technological Achievement
2002 - Asia Pacific Information and Communications Technology Awards
（APICTA）
Guangdong Province, China Approved Software Vendors List2007 -
Golden Penguin Award for innovative software – Silver Award Winner
2008 - China Intelligent Hotel Star Award
- The Best IT Product in China Hotel and Restaurant Industry
The 10 Best Hospitality Management Software in China2009 -
2010 - China Electronic Chamber of Commerce
- Outstanding Hospitality IT Solution Award
2011- 2011 Outstanding Hospitality IT solution Award in China
1999 - Certificate of Appreciation-Successful Implementation of Gourmate®
Awarded by the HKJC
Company Profile
5

6. User Reference – Highlight
Shangri-La Hotels & Resorts
– Has endorsed Infrasys POS since 1997
– Over 70 hotels employ Infrasys solutions
•Island Shangri-la, Hong Kong
•Kowloon Shangri-la, Hong Kong
•China World Hotel, Beijing
•The Kerry Centre Hotel, Beijing
•Shangri-La Hotel, Beijing
•Shangri-La Hotel, Changchun
•Shangri-La Hotel, Changzhou
•Shangri-La Hotel, Dalian
•Shangri-La Hotel, Fuzhou
•Shangri-La Golden Flower, Xian
•Shangri-La Hotel, Hangzhou
•Shangri-La Hotel, Harbin
•Shangri-La Hotel, PuDong
•Shangri-La Hotel, QingDao
•Shangri-La Hotel, Shenzhen
•Shangri-La Hotel, Wuhan
•Traders Hotel, Beijing
•Traders Hotel, Shenyang
•Traders Hotel, Manila
•Traders Fudu, Hotel, ChangZhou
•Shangri-La Hotel, Zhongshan
•Shangri-La Hotel, Jarkata
•Shangri-La Hotel, Singapore
•Fijian Resort Shangri-La
•Shangri-La Hotel, New Delhi, India
•Shangri-La Singapore
•Shangri-La’s Rasa Savang Resort, Penang
•Shangri-La's Mactan Island Resort, Cebu
•Shangri-La's Far Eastern Plaza Hotel, Taipei
•Putrajaya Shangri-La, Malaysia
•Edsa Shangri-La, Manila
•Makati Shangri-La, Manila
•Shangri-La Hotel, Kuala Lumpur Shangri-La Hotel, Penang
•Shangri-La’s Barr Al Jissah Resort & Spa, Muscat, Oman
•Shangri-La Guangzhou
Company Profile
6

7. Starwood Hotels & Resorts
– Dedicated Infrasys POS for their Asia hotel since 2004
– Over 100 hotels employ Infrasys solutions
User Reference – Highlight
•Westin Grande Sukhumvit Hotel
•Westin Kuala Lumpur
•Westin Beijing
•Westin Dhaka
•Westin GuangZhou
•Westin Macau
•W Hotel, Maldives
•W Hotel, Hong Kong
•Le Royal Méridien Shanghai
•Le Meridien Airport Hotel, Dubai
•Four Points Shanghai
•Sheraton Hong Kong
•Sheraton Dongguang Hotel, China
•Sheraton Taipei Hotel, Taiwan
•Sheraton Dhaka, Bangladesh
•Sheraton Hotel Xiamen
•Sheraton Utama Hotel, Brunei
•Sheraton Pattaya, Thailand
•Sheraton Grande Sukhumvit, Thailand
•Sheraton Urumqi
•Sheraton Guiyang
•Sheraton Hua Hin, Thailand
•St. Regis Singapore
Company Profile
7

8. User Reference - Highlight
InterContinental Hotels Group PLC
– Over 150 hotels employ Infrasys solutions
•Holiday Inn Hangzhou
•Holiday Inn Da Ya Bay
•Holiday Inn Yueyang
•Holiday Inn City Center, Guangzhou
•Holiday Inn Zhuhai
•Holiday Inn Gujing - Shanghai
•Holiday Inn PuDong - Shanghai
•Holiday Inn Galleria Manila, Philippines
•Holiday Inn Parkview Singapore
•Holiday Inn Yangtze – Chongqing
•Holiday Inn ChangAn - Chongqing
•Holiday Inn ChengDu
•Holiday Inn HeFei
•InterContinental Hong Kong
•InterContinental Pudong Shanghai
•InterContinental ChongQing
•InterContinental ChengDu
•InterContinental Grand Stanford Hong Kong •Crowne Plaza ShenZhen
•Crowne Plaza North Beijing
•Crowne Plaza Parkview Beijing
•Crowne Plaza PuDong - Shanghai
•Crowne Plaza Zhanjiang
•Crowne Plaza Harbour View Xiamen
•Crowne Plaza Hainan
•Crowne Plaza Jinnan
•Crowne Plaza Shijiazhang
•Crowne Plaza Thailand
•Crowne Plaza Kuala Lumpur, Malaysia
•Crowne Plaza Galleria Manila
Company Profile
8

9. User Reference – Sport Ground
• Contract signed in May, 1999
• Asian Largest Project in POS & Reservation System
• Over 170 service terminals & 140 printers implemented in
2 different locations and 3 Clubhouses (around 50 outlets)
• Gourmate® & GourmateTable
• Being Awarded the Certificate of Appreciation 12 days
after live running of Gourmate® & 3 months after living
running of GourmateTable
Company Profile
9

10. User Reference – International Theme Park
• 32 outlets across 2 hotels and outdoor area implement
Gourmate® & GourmateTable with over 80 service terminals and
70 printers and 36 Octopus devices
• First time to install Non-Standard software system for the group
• System can handle more than 100,000 transactions per day.
Company Profile
10

11. Client List – Hotel Group
11

12. Client List – Hotel Group
12

13. Client List – Club
13

14. Client List – Club
14

15. Client List – Restaurants
15

16. Client List – Restaurants
16

17. Online Reservation
GoumateLink
Table Management
GourmateTable
Queuing Management
GourmateQueue
Waiting for table
Pre – ordering
& Digital Signage
Open Table
POS - Gourmate®
View & Order
GourmateMenu
Confirm & Send Order
GourmateMobile
Backend Management
GourmateHQ
Solution Overview
17

18. Online Reservation
GoumateLink
Table Management
GourmateTable
Queuing Management
GourmateQueue
Waiting for Table
Pre – ordering &
Digital Signage
Open Table
POS - Gourmate®
View & order
GourmateMenu
Confirm & Send Order
GourmateMobile
Backend Management
GourmateHQ
Online Reservation
18

19. Online Table Reservation
19

20. • Web page embedded in merchant’s website
or apps in iOS & Android versions
• Simple & user-friendly interface within 4
steps
• Confirmation email/SMS (optional)
• Free place for promotion & Ads
• Push promotion via Apps
• Interface with GourmateTable(TMS)
• Clients – Intercon HK & Shangri-La Singapore
20

21. Confirmed booking with confirmation No. Customer & merchant will
receive notification email
21

22. Offer Utilization ReportSynchronize booking record to
GourmateTable ( TMS )
22

23. • Guests book table anytime anywhere conveniently
• Won’t miss any reservation call in peak hours
• Reduce staff workload
• Create your own customer database
• Interface with GourmateTable to manage table easily
• Free platform for advertising
• Improve your company image
Benefits
23

24. Online Reservation
GoumateLink
Table Management
GourmateTable
Queuing Management
GourmateQueue
Waiting for table
Pre – ordering &
Digital Signage
Open table
POS - Gourmate®
View & Order
GourmateMenu
Confirm & Send Order
GourmateMobile
Backend Management
GourmateHQ
Table Management
24

25. Table Management
• Interface with GourmateLink
• Graphical floor plan to manage floor activities
• Consolidate members profile
G/F
1/F
2/F
Reception
25

26. instant click on a table
view current POS order details.
• Real-time synchronization with Gourmate®
e.g. Change table on either side => reflect on the other side.
• Real time food order status from POS
• Table color change according to POS table status,
e.g. Vacant/ Occupied / Food Ordered / Check Printed / Check Settled
Floor Activities Management
26

27. Graphical Floor Plan: indicate table status with different colors
colors and icons indicate
legend on table status
e.g. outer color :
reserved
e.g. inner color :
vacant now
27

28. • Identify guest information
1. Collect info. by phone
2. Member ID
3. Retrieve guest profile
• Select meal information
1. Outlet
2. Date
3. Meal period
4. No. of cover
5. Others
• Email message (optional)
1. To confirm reservation
2. To send reminder
• SMS message (optional)
1. To confirm reservation
2. To send reminder
Guest Profile
Reservation & Member Profile
Guest Preference
28

29. Guest Wine Preference
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30. VIP Member
Guest history
coming reservation
30

31. • Manage the table & floor activities easily
• Obtain guest profiles for further marketing activities
• Provide the customized service with guest preference
Benefits
31

32. Online Reservation
GoumateLink
Table Management
GourmateTable
Queuing Management
GourmateQueue
Waiting for table
Pre – ordering &
Digital Signage
Open table
POS - Gourmate®
View and order
GourmateMenu
Confirm & send order
GourmateMobile
Backend management
GourmateHQ
Queuing Management
32

33. If arrival without online booking, customers could get queuing ticket
Queuing Management System
Operator’s screen
TV Board
Queuing ticket
Self-service kiosk
33

34. • Customers get queuing tickets:
– With the help of operator / by themselves
34

35. • Tickets are categorized by table size and different
queue type
• TV board could show
– Current queuing status
– Restaurant’s promotion items and packages
– Events photos and videos
Different
queues
according to
table size
and type
TV Board 35

36. • Remind customers a few tickets before their queue
(optional)
– Enter their mobile number
– Send SMS alert/ call them cost-effectively
SMS Alert
Operator / customer enters mobile number
36

37. Online Reservation
GoumateLink
Table Management
GourmateTable
Queuing Management
GourmateQueue
Waiting for table
Pre – ordering &
Digital Signage
Open Table
POS - Gourmate®
View & Order
GourmateMenu
Confirm & Send Order
GourmateMobile
Backend Management
GourmateHQ
Waiting for Table
37

38. While customers are waiting for a table, they can
Pre-ordering by kiosk or BYOD
38

39. • Guest self-ordering through kiosk at entrance
• Slip with ordered items & bar codes
• Operators scan the bar code with GourmateMobile or
POS
• Customers enjoy the meal promptly
• Increase restaurant turnover rate
1. Pre – ordering kiosk
39

40. Pre-ordering kiosk screen Pre-ordering ticket with bar code
40

41. • Self-ordering with guest’s own smart phone via scanning
QR code or NFC conveniently
2. Pre – ordering by BYOD
41

42. Support Multi-language
42

43. Input Mobile no for ordering code
43

44. Menu Display and choose their dishes
44

45. Pre-view and confirm the order
45

46. Waiter / Waitress using iPod touch input the pre-ordering code to retrieve the item
and confirm with guest before send the order 46

47. • Total utilize guests’ idle time
• Retain guests in peak hours
• Reduce staff workload
• Improve ordering process
• Increase table turnover rate
Benefits
47

48. When customers are shopping around, our
digital signage can
• As e-Directory
• As advertising & promotion
• Live shopping mall stage activity
• Announce any special event e.g. ABC shop
opening
……
Digital Signage
48

49. Do you need to do this
EVERYDAY?
OF Course ,
NOT !
Digital Signage
49

50. • Easy to use CMS
– Users access CMS via web
browsers only. No installation
needed
• Schedule playlist & monitors
player status remotely
• Support multi-media & 3rd
party real time feed e.g.
weather
Digital Signage
50

51. Multiple Play Zones Setup
Digital Signage
51

52. Online Reservation
GoumateLink
Table Management
GourmateTable
Queuing Management
GourmateQueue
Waiting for table
Pre – ordering &
Digital Signage
Open table
POS - Gourmate®
View and order
GourmateMenu
Confirm & send order
GourmateMobile
Backend management
GourmateHQ
Open Table
52

53. Gourmate®
Major POS Functions
Open Table
Send Order
Multiple Outlet
Multiple Daily Close
Day-End Reports
Touch Screen Terminal
Split Check
Merge Table
Casher Settlement
Multiple Language
Kitchen Printer Redirect
User Level Control
Month End Reports
User Define Order Panel
Emergency Operation
PMS Interface
Major POS Functions
Discount
Multiple Payment Types
Fast Food Operation
Fine Dinning Operation
Set Meal
Kitchen Monitor
Item Sold Out Alert
Multiple Price Level
Item Discount
Check Discount
Tax
Service Charge
User Define Check Format
Special Hours Discount
Order by PLU
53
Functions
Overview

54. • Multi-language
– Operation screen, kitchen slip, guest check
• Split checks
– By amount, quantity, seat, item
• Support online & offline operations
– POS server + local server
– For system resilience requirement, restaurant can operate by
local server mode
54

55. Main Server
Outlet ( A )
Stand-by Server
Outlet ( B )
Kitchen ( A ) Kitchen ( B )
Local Server
If the network fails….
1
Activate “Local Server”
2
Local Server Mode
55

56. • Provides hundreds of menu combinations
• Support modifiers
• Dim Sum card reader
• Split revenue by Dept.
Functions Highlight for Chinese Restaurant
=
$28 $18
$40+
56

57. • Integrated with POS system
– Activate, sell and redeem the coupon based on Gourmate®
– No any extra hardware cost
• Coupon types
– Fixed amount coupon such as $100 cash coupon
– Item coupon such as moon cake coupon
• Flexible setting
– Coupon type, number, available days or expire days and
available outlets
Coupon Management (Optional)
57

58. Online Reservation
GoumateLink
Table Management
GourmateTable
Queuing Management
GourmateQueue
Waiting for Table
Pre – ordering &
Digital Signage
Open Table
POS - Gourmate®
View & Order
GourmateMenu
Confirm & Send Order
GourmateMobile
Backend Management
GourmateHQ
View & Order
58

59. GourmateMenu – iOS & Android Versions
59

60. • View menus and order by iPad & Tablet
• Order can be sent to kitchen printer and Gourmate®
• Support multiple menus. e.g. lunch, dinner
• Support videos and pictures
• Support attributes and modifiers
• Provide CMS to manage menu effortlessly
Key Functions & Features
60

61. Add attributes next to the cuisine image Support videos
61

62. Sample: let your customers experience self-ordering
Embedded in the table
Let guests send
the order to POS
directly
62

63. • Update the menu efficiently & easily
• Save printing and designing cost
• Speed up ordering process
• Reduce staff workload
• Improve company image
Benefits
63

64. Online Reservation
GoumateLink
Table Management
GourmateTable
Queuing Management
GourmateQueue
Waiting for Table
Pre – ordering &
Digital Signage
Open Table
POS - Gourmate®
View & Order
GourmateMenu
Confirm & Send Order
GourmateMobile
Backend Management
GourmateHQ
Confirm & Send Order
64

65. Portable POS Solution
65

66. • Utilize iPod Touch device
• Send orders directly to POS system & kitchen
printer via Wi-Fi immediately
• Operation interface almost identical with POS
• Support multi-language
• Print guest check immediately
• Assign seat & course number
• Interface with GourmateMenu
– Double confirm the order with customers
Key Functions & Features
Double confirm the
order with customers
66

67. • Ordering when Wi-Fi unavailable
– Orders will be saved on “parking order”
– Able to continue ordering for other tables
– When Wi-Fi signal is back, prompt out
message to remind operator to send parked
orders
– Prevent any missing order
Key Functions & Features
67

68. • Take & send order to kitchen efficiently
• Serve guests e.g. check order immediately
• Improve ordering flow
• Improve guest satisfaction
• Increase table turnover rate
Benefits
68

69. Online Reservation
GoumateLink
Table Management
GourmateTable
Queuing Management
GourmateQueue
Waiting for Table
Pre – ordering &
Digital Signage
Open Table
POS - Gourmate®
View & Order
GourmateMenu
Confirm & Send Order
GourmateMobile
Backend Management
GourmateHQ
69
Backend Management

70. Central Menu Management
4 levels group hierarchy for easier management
GourmateHQ-Central Menu
70

71. • Manage all outlets’ POS items & panels on one platform easily
For example , edit
the item details
Edit the panel by drag & drop easily
GourmateHQ-Central Menu
71

72. • Manage all outlets’ POS items & panels on one platform easily
For example , edit
the item details
GourmateHQ-Central Menu
72

73. • Export the new menu to selected branches efficiently
• Able to update existing menu for all outlets once instead of one by
one
• Able to manage operation data e.g. employee, payment, discount
• Check different prices level of one item in one table
• Search function
— By PLU, item descriptions, department, categories, service charge,
tax mark, phonetic, etc.
• Generate reports
– E.g. menu listing, menu lookup , modifier listing, modifier lookup,
payment listing and log reports
GourmateHQ-Central Menu
73

74. Check item prices in different shops
GourmateHQ-Central Menu
74

75. Export the new menu to selected branches efficiently
Export the menu in 3 steps
GourmateHQ-Central Menu
75

76. Payment Type Maintenance
GourmateHQ-Central Menu
76

77. Employee Maintenance
GourmateHQ-Central Menu
77

78. • Deploy and update menu to multi-shop easily
• Able to response the market needs promptly
• Search & revise item efficiently
Benefits
GourmateHQ-Central Menu
78

79. Web-based Report Centralizing Platform
GourmateHQ-Report Platform
79

80. • Centralize all data from different shops
• Generate report for reviewing and analysis easily
• Drill down function to check total sales to items sales
• Dashboard to overview all shops sales easily
• Set different outlets’ sales target by year, month, day
or department
• Check histories
– Show which outlet upload data with data summary
GourmateHQ-Report Platform
80

81. • Able to customized the reports
• Show report by chart
• View and print reports by browser
• Export the report to PDF, word and Excel format
• User right control
GourmateHQ-Report Platform
81

82. Central Dashboard to overview all outlets’ sales
GourmateHQ-Report Platform
82

83. Sales Summary
GourmateHQ-Report Platform
83

84. Report by Table
GourmateHQ-Report Platform
84

85. Reports by Charts
GourmateHQ-Report Platform
85

86. • Manage all businesses on one platform
• View different brands/outlets data conveniently
• Flexible & customizable reports
• Able to do business analysis and further
development to generate more sales efficiently
Benefits
GourmateHQ-Report Platform
86

87. Infrasys International Ltd
The Leading Hospitality Enterprise Solution provider
Thank You!