The Kaiser Permanente Innovation System is people, spaces, tools, networks, methodologies that an organization has in place to support continuous innovation. It’s in our DNA, which means that any problem we encounter, whether identified by our senior leaders or our frontline staff, is seen as an opportunity to make patient care better, more affordable, more accessible. With that in mind, we would like to spend the next 30 minutes introducing you to five innovations that are portrayed on the Center’s digital walls, and to people here from Kaiser Permanente who you’ll want to meet and learn more from. Presentation given at the DC Health Innovation Summit, part of DC Health Innovation Week, 2011 (http://tedeytan.com/tag/dc-health-innovation-week)

1. The Kaiser Permanente Innovation Journey
5+1 Innovations we would like you to know about
Marilyn P Chow, RN, DNSc, FAAN Ted Eytan, MD MS MPH
Vice President, Patient Care Services Director, The Permanente Federation
twitter: tedeytan
June 10, 2011 • Health Innovation Summit, Washington, DC
© 2011 The Permanente Federation, LLC

2. 1 • Complete Care
proactive, team-based care that touches the patient
before, during, after, and between visits 2

3. 1 • Complete Care
proactive, team-based care that touches the patient
before, during, after, and between visits 3

4. 1 • Complete Care
proactive, team-based care that touches the patient
before, during, after, and between visits 4

5. 2 • The Equity Dot
Understanding disparities to deliver culturally competent care 5

6. 2 • The Equity Dot
Understanding disparities to deliver culturally competent care 6

7. HEALTH CARE
IN AMERICA
IS TOO OFTEN
UNEQUAL
Today, more than 50 percent of
Americans and 75 percent of
Californians without health care
coverage are Latinos and other
people of color. Uninsured men,
women, and children are far more
likely to get sick and forego care
simply because they lack coverage.
This is a national disgrace. We
spend 2.5 trillion dollars on care
in this country. We can and should
achieve universal coverage.
It’s overdue.
To learn more about disparities
in today’s health care in America,
visit kp.org/healthdisparities.
2 • The Equity Dot
Understanding disparities to deliver culturally competent care 7

8. 3 • Transition Care Program
helping patients transition safely from hospital to home and 8
reduce preventable readmissions

9. 3 • Transition Care Program
helping patients transition safely from hospital to home and 9
reduce preventable readmissions

10. 4 • Innovation Infrastructure
10
Innovation Center | Advanced Technology Group | Fund | Hunters | Learning Network

11. 1 PROTOTYPING SPACE 2 HOSPITAL
4 HOME 3 MEDICAL OFFICE
4 • Innovation Infrastructure
11
Innovation Center | Advanced Technology Group | Fund | Hunters | Learning Network

12. 5 • KP MedRite and NKE+
Designing and implementing human-centered solutions to improve the 12
care experience and work experience of members and care teams

13. KP MedRite
5 • KP MedRite and NKE+
Designing and implementing human-centered solutions to improve the
care experience and work experience 13

14. Nurse Knowledge Exchange Plus
5 • KP MedRite and NKE+
Designing and implementing human-centered solutions to improve the
care experience and work experience 14

15. +1 • Prepaid, Integrated Health Care
Our original innovation 15

16. +1 • Prepaid, Integrated Health Care
Our original innovation 16