The document discusses why redundancy, scalability, and high availability are essential for contact centers. It notes that downtime can be disastrous for revenue and customer relationships. Scalability allows contact centers to quickly expand services to keep up with business growth. High availability ensures operations continue during failures. Redundancy provides backup systems so that failures don't interrupt services. The document then promotes an contact center software solution that provides scalability, high availability, and seamlessly integrates other systems.

1. Why Redundancy, Scalability And High Availability
Are Essential For Your CONTACT CENTER
?

2. DID YOU KNOW that outrages massively affect even huge companies like Skype? You
may not have the customer base of Skype, but you surely know how disastrous downtime
can be to your revenue. Studies show that in almost every country, 7 out of 10 customers
end business relationships due to poor customer services. To ensure productivity, quick
customer transactions, and the overall good reputation of your company, highly efficient
contact centers are a must. High availability, scalability, and redundancy are of supreme
importance for the next generation contact center.

3. Scalability
Is your business growing fast, faster than you projected? To keep up with the trajectory of your
growth, you need to upgrade your services accordingly. If you cannot move fast, you will lose
out to competitors with higher scalability. In technical terms, scalability means expanding and
contracting services as necessary.
Organizations need to scale up with growing business. Waiting for new hardware, software,
location set-ups can be catastrophic when you are faced with rapid expansion. An on premises
contact center solution is highly secured in terms of data security. But it should be efficient
enough to handle the expansion of your business with high scalability which can handle this
expansion at ease. Today with customer expectations being all time high , companies need to
invest in a Contact Center Software that is future proof and easily scalable.

4. High Availability
High availability is simply the ability to maintain continual operationality even during times of
hardware or software failures within the system. High availability facilities ensure that
operations continue to run smoothly during the detection and recovery of problems like server
network loss or application faults.
In many cases, high availability is synonymous with disaster recovery, which enables
operationality during natural or man-made disasters. High availability makes certain that
unplanned downtime does not negatively impact your revenue or displease your customer.

5. Redundancy
In order to meet high customer expectations, businesses must embrace new features that
augment the native capabilities of their solutions. The importance of redundancy here is
undeniable. Redundancy to put it in easy terms, means backup; the Plan B when unfortunate
circumstances interrupt your primary service.
There can be many ways to set up redundant systems. You can create redundant PBX or
database that facilitate communications when a primary server application fails.
You can design server virtualization to provide mobility to the application in case a hardware
server becomes unavailable. High redundancy strategies for your service center can mean
increased reliability and dependence from your customers.

6. TECKINFO
InterDialog UCCS, next generation Contact
Center Software from Teckinfo is a feature rich
call center software that enables your
organization cater to customers’ needs with high
quality and consistent services. InterDialog UCCS
seamlessly integrates with all third party
applications and databases. With a highly
scalable unified contact center software that
ensures high availability, your contact center is
always up and running with enhanced efficiency
while providing rich customer experience all the
time.

7. CONTACT US
www.teckinfo.com info@Teckinfo.com
info@teckinfo.com+91-11-49605588