Insurance sector has come a long way in our country but still faces many challenges in Quality Management.Do you know the best way to reach out to customers effectively and at reduced cost for a insurance company? Check out here, call center in Insurance company

1. CALL CENTER SOFTWARE
FOR
INSURANCE
INDUSTRY

2. Insurance sector has come a long way in our country; starting from basic life insurance in
the early years to insuring body parts now, the industry is addressing various challenges
that comes across a human life. Millions of people are using different products like life
insurance, motor insurance, medical insurance etc. Yet the penetration in our country is
lowest amongst the world and there is a scope for exponential increase.
Why is it not happening then? What is the reason which is preventing the companies
from tapping this great potential?
The answer is Communication; insurance industry is still using legacy system to
communicate with the customer base and acquiring new customers. Customers have to
invest lot of time to get the relevant information and to understand the benefits that the
company is offering. Most of the time it needs an agent to visit the customer and explain
the products and with a very low conversion ratio.
Introduction

3. • Limited view of lead flow in the system.
• No or Limited MIS
• De-Centralized Information
• Manual Dialing/Field Visits to communicate with customers
• Quality Management
Following are few of the challenges that the
industry is facing are listed below:

4. Teckinfo’s award winning ‘InterDialog UCCS’ is a unified solution which helps insurance
companies to address the above mentioned challenges and reach out to customers
effectively and at reduced cost.
Our system integrates with your legacy system to provide you with a generational leap
and connects you with your customers in a way never experienced before. Your agents
can communicate with the customers 24×7 irrespective of the channel they are coming
from. Your agents are always updated about the latest status of the lead and customers
will not have to repeat themselves while speaking to different agents. This has a telling
impact on the customer experience and increases the customer retention multifold
providing you with an opportunity to cross sell.

5. • Your agents responds almost 200% faster to the customers
• Increased Lead Conversion resulting in higher revenues
• Automated call flows and IVR, minimizing supervisory requirements.
• Improved Quality Management through call recording feature
• Integrates with existing systems thus helps you protect existing investments and
minimize the Capex requirements for upgrade
• Minimize costs across board and improves efficiency of the workforce involved
• Lead Prioritization. High Priority leads can be routed directly to best agents
automatically
• Takes care of inbound, outbound, & multimedia contact management requirements
• Monitor the productivity of agents and processes and take appropriate actions
accordingly
• Centralized information will help your agents pull out customer records in no time
and promptly address the customer queries.
• Greatest benefit that we bring is the enriched customer experience. Your customers
will be delighted communicating with you and get you more customers through
referrals.
Key Benefits that our solution brings
to you:

6. Contact us
www.teckinfo.com
info@teckinfo.com
info@teckinfo.com
+91-11-49605588