IT Job Profiles

IT Transition and
Starter Jobs
Presented by Jacqueline Sanders-Blackman
copyright 2022 @ techexpressoconsulting.com

Information Technology (I.T.)
Transitional and Starter
Jobs
copyright 2022 @ techexpressoconsulting.com 2

Agenda
❖ Career Opportunity (Entry Level)
❖ Hard Skills / Soft Skills
❖ Keyword Search
❖ LinkedIn (Facebook for Your Career)

What is InformationTechnology
SUPPLIERS INPUTS PROCESS OUTPUTS CUSTOMERS
● Phone company
● Product
● Internal computer
systems
● Internal phone systems
● Question, or issue
● Manual
● Phone Directory
● Web
● Dial phone correctly
● Customer makesVRU
selections
● CSA sees customer info
on screen
● Customer presents
question or issue
● Customer gives CC info
● Customer purchases
premium support
● Customer opts for BBTM
● CSA selects transfer
option
Customer tries
to ﬁnd number
Customer calls
call center
EnterVRU
CSA answers call
CSA obtains credit card
information Up sell.
CSA transfers call to
technician.
● Customer ﬁnds number
● System gets caller ID
● VRU gets call
● VRU routes call to CSA
● Listen to customer
● Collect routing info
● Decide where to send call
● CSA gives info on support
options
● CSA takes order
● Call goes to technician
● Call goes to queue
● User
● Technician

Business Analyst
Are responsible for bridging the gap between IT and the business using
data analytics to assess processes, determine requirements and deliver
data-driven recommendations and reports to executives and
stakeholders.

Data Analyst
A data analyst collects, cleans, and interprets data sets in order to
answer a question or solve a problem.

Project Manager
Is a professional who leads a team through the project life cycle by
planning, budgeting, scheduling and tracking a project plan. The project
plan thoroughly explains how the project will be executed and includes a
budget, timeline, schedule, roles and responsibilities among other things.

Project Management Framework

Project Coordinator
(Junior Project Manager - Project Manager In Training)
Is a member of the project management team who supports project
managers by overseeing administrative tasks, communicating with
stakeholders and ensuring resource availability for the project team.

Scrum Master
Is the master of scrum, who ensures the scrum framework is followed.
Scrum has a clearly defined set of roles and rituals that should be
followed and the scrum master works with each member of the scrum
team to guide and coach the team through the scrum framework.

Quality Eng/Tester
A quality engineer should work on the project’s concept and requirements along with
the product owner to:
● Challenge the PO’s ideas
● Detect contradictions
● Spot edge cases by asking the questions like “What happens if/when ….”?
Is familiar with each element from the very beginning. They can help with project
estimation and even have a say on the technical part. With the basic programming
skills, the QE is able to better communicate with the development team.
They should be able to write automated tests (integration and end-to-end). Because
the QE understands the architecture of the system, they can spot integration points
in the application. They can also determine the correct business path because they
have been a part of the preparation stage.

Engineer/Coder
Anyone who can write some code that compiles and runs, which will do
something they want when it’s given the right inputs.

Technical Writer
Technical writers prepare instruction manuals, how-to guides, journal articles,
and other supporting documents to communicate complex and technical
information more easily.

UX Designer / Content Designer (UXD)
A UX designer is a technical role that is responsible for enhancing customer
satisfaction by improving the usability, accessibility, and pleasure associated with a
product in a way that is attractive and convenient for users. A UX designer is
responsible for creating interactive programs that enhance a customer's experience
with a brand and facilitate an enjoyable experience using various forms of digital and
web media. UX designer is also required to have a functional understanding of coding
and transfer the brand's strengths and personality seamlessly throughout the
interface of a product.
https://www.glassdoor.com/Career/ux-designer-career_KO0,11.htm
Avoid This

Technical Support/Help Desk
A help desk technician is an IT support specialist who helps customers or users troubleshoot software and hardware
problems. As a help desk technician, your responsibilities and duties include receiving technical support tickets, phone calls,
or emails, contacting the user or customer, listening to their issue, diagnosing the problem, and walking them through the
solution. You must be patient with often upset customers and explain how to resolve their computer issues in a step-by-step
manner that is understandable to a layperson.

Product Manager
Is the person who identifies the customer need and the larger business
objectives that a product or feature will fulfill, articulates what success
looks like for a product, and rallies a team to turn that vision into a reality.

It Takes A Village To Create Software

19
copyright 2022 @ techexpressoconsulting.com

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