6.2 Cross-Functional Team Framework - v2.0

Cross-Functional
Team Framework
V2.0
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Presented by Jacqueline Sanders-Blackman
copyright 2021 @ techexpressoconsulting.com

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https://m.youtube.com/wat
ch?v=ticsu-Hnup4&t=10s

6.2 Cross-Functional
Team Framework
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Embracing
Change
Means
Sometimes
Changing Hats
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6.2 Cross
FunctionalTeam
Framework
• Cross FunctionalTraining – Complementary Skills
• Established Goals and Shared Accountability
• Communication, Collaboration and Coordination
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Why DoWe
Call It Scrum?
❏ Because the open space smells like a football team after a game?
❏ Because there is a lot of mud slinging?
❏ Because you feel beat up after each meeting?
❏ Because you work so closely together to meet your intended
goal?
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3 Amigos
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Let’s Do An
Activity
Analyst Programmer
Test
Engineer
Web
Designer System
Engineer
Write
Executable
Documents
Write Unit Test
Code (xUnit)
Demo
Solution
UX Design
DevOps
Create Story
Maps
Write Production
Code
Functional
Testing
Java Script,
HTML,
CSS, LeSS
Python, Perl,
Go. shell
Write User
Stories
Design System
Architecture, DB
Write
Automated
Test Scripts
Image,Icon,Logo
Design
System and OS
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Broad
Deep

Finding
Your
Shape
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“The I-T-M-Shaped Professional Proﬁle”
“I” shape “T” shape “M” shape
Vertical line:
functional disciplinary skill
Horizontal line:
ability to apply knowledge
across situations
Multi-skill proﬁle with
ability to apply knowledge
across situations/domains
10 -20% 90 -100% 10-20%
Examples
Microsoft CRM expert
Paid search expert
Mobile analytics
Examples
Social manager
Content marketer
Examples
Product designer + coder
Big data + electronics
Musician + animator

The
Development
E-Model
(Specialties
within
your
“I”
Proﬁle)
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Creating
T-Shaped
Alliances &
Networks
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T-Shaped Agile Team - 3 Amigos
solution Analyst Developer Tester
Testing Development
Analysis
Analysis Testing
Development
Development Analysis
Testing

Width and
Depth of
Knowledge
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Width of Knowledge
Depth of knowledge
Statistics Programming
Product Design &
UX Principles
Analytics Behavioural
Psychology
Brand Positioning/
Storytelling
Conversion Rate
Optimization
A/BTesting
Photoshop &
Wireframing
Funnel
Marketing Copywriting
Database
Querying
Virality PR
PR
Stunts
SEO SEM
Online
Ads
Tools
Marketing
Biz
Dev
Email
Marketing
Contact
Marketing
Direct
Sales
Aﬃliate
Programs
Trade
Events Events
Confer-
ences
Platforms Re-
targeting
Artiﬁcial
Virality

6.2 Cross
FunctionalTeam
Framework
• Cross FunctionalTraining – Complementary Skills
15

16
Let’s Do An
Activity
Approx Time: 30
10
1
Disciplines & Functional Areas
Depth
of
Expertise
Unit
Testing
Functional
Testing
Exploratory
Testing
Database
Administration
Back-end
Java
Dev.
Front-end
Coding
UX
Graphic
Design
Business
Analysis

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Tester Developer UX/Analyst
Write User Story ✔ ✔ ✔
Write Acceptance Criteria ✔ ✔ ✔
Unit Testing ✔ ✔
Functional Testing ✔ ✔
Writing Code ✔ (Test Scripts) ✔
Draft Wire Frames ✔ ✔
Generate Test Data ✔
Create Automated Test Scripts ✔ ✔
Set Up Demo ✔ ✔ ✔
Analyze/Research Spikes ✔ ✔ ✔

Tracking
Progress
Overtime
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Iteration 1
Modeling
Iteration 3 : Iteration 4 :
Iteration 2:
Modeling
Modeling Modeling
Testing Testing
Testing Testing
Java
Java
Java Java
DBA
DBA
DBA
DBA
Project Mgmt
Project Mgmt
Project Mgmt
Project Mgmt
Deployment
Deployment
Deployment
Deployment
.Net .Net

Daily
Stand
Up
-
WOL
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Daily Stand Up = Working Out Loud (Transparency)

Team Goals:
Maintaining
Connections ...
Sharing
(Knowledge) is
Caring
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TakeAways
-
Continuous
Learning
❏ Anticipate Change (What’s Next)
❏ Inquiry - Ask for Information
❏ Initiate Action - Be Proactive
❏ Learn Something from Everyone
❏ Learn Something from Every
Ceremony (Stand Up, Retros,
Planning)
❏ Provide Updates that Provide
Knowledge and Insight
❏ Partner with Someone that
ComplimentsYour
Strengths/Weaknesses
❏ Celebrate Learning as aTeam Sport
❏ Stay Hungry, StayThirsty
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Let’s
Apply
It!
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Continuous Improvement Backlog

Mindset
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Being Agile Doing Agile
Mindset Values Principles Practices

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Additional
Recommended
Continuous Learning
Modules
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8.0 Servant Leadership Introduction ofTopics Discussion/Activity/Templates Timing
Actionable Items and Coaching
Follow Up
8.1 Servant Leadership • Healthy Servant Leadership
• The Many Hats of a Servant Leader
• RADAR, GROW, LIVE, STEP , SPARK
• Self Coaching
• CoachingYourTeammates
- Servant Leadership Charter
-The Servant LeadershipWay of Speaking
- HavingTough Conversations
-Using Influence versus Power
90 min -Share with team some of your
takeaways, personal goals, ask
for help and get their buy in
8.2 Facilitation & Collaboration • Assisting the Exchange ofThoughts & Ideas
• Manage Engagement (Ebb & Flow)
• Transparency &Visibility
• Consensus throughValue Management
-Facilitating Empowerment
-Turning over and transition ownerships
-Alignment and AgreementTechniques
90 min -Work with the team to identify
new facilitation format and gain
agreement
8.3 Mentoring • Motivation Mentoring
• Direction and Goal Alignment
• Picking the Right Mentor
-ShareYourWay but Allow for OtherWays
-Self Reflection on your more of a coach or a
mentor
-What do you need help in
90 min -Set up 1:1 based on need
8.4Teaching • CrossTraining Skill Matrix and Strategy
• Adult Learning in aVirtualWorld
• Think and Do,Watch andThink, Feel and Do, Feel andWatch
-Teaching Simulations
-Using different teaching techniques
-Feedback on Areas for Improvement
-Let’s Discuss Gamification
90 min Create aTeam Profile and
IdentifyWhat they need -
mentoring, teaching, facilitation
8.5 Continuous Improvement (Six
SigmaThinking)
• Preventing problems versus solving them
• Getting a little bit better everyday
• You can’t improve what you don’t measure
• SIPOC Model`
-Aligning Metrics to the Agile Manifesto
-SIPOC team information radiators
-Teaching theTeam to Problem Solve
90 min -Revising Metrics, KPIs
-Incorporating new
measurements
- Setting up reward and
recognition inline with agile
8.6 Organizational Change • Need for Change –Validating theWhy
• Alignment versus Engagement
• 9 Corporate Culture Disfunction (Blame Game etc.)
-Dealing with people’s actions and reactions
-Discuss dealing with the worst case scenario
-SL’s Managing your own stress / reaction
90 min -Preparing for 1:1 necessary
conversations
8.7 Leading Agile • Don’t Be the Bottleneck
• Servant Leadership GoneWrong
• Convergence and Emergence; Predictability and Adaptability
-Discuss Doing Agile versus Being Agile
-8 Agile LeadershipTools
-Discuss
90 min -Have a conversation regarding
transition
8.8Team EmpowermentTransition • HealthyTeam, Healthy Community Strategies
• Healthy Backlog, Healthy Roadmap Strategies
• Requirements, Estimating,
• Planing, Commitments and Scaling
• Information Radiators
-Team Profile
-Community Profile
-Audit Current Backlog
-Review Roadmap
-IdentifyWhen to Engage theTeam
-Teaching theTeam Day to Day Ownership
-Dealing with Uncomfortable Situations
-When/How to Escalate
-Giving and Receiving Feedback
-Looking for Red Flags (When to Intervene)
- How to Negotiate with the team
120 min -Create a working agreement
with the team
-Set up Feedback Session
8.0 Servant Leadership
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6.0Team Agility Introduction ofTopics Discussion/Activity/Templates Timing
Actionable Items &
Coaching Follow Up
6.1Team Branding,Team Health, Ceremonies,
Working Agreements
• The Agile Spectrum (Kanban and Scrum)
• Ceremonies with purpose
• Working Agreements thatWork
• The Implied Ceremonies (i.e. Refinement, Problem SolvingWorkshops, Healthy
Backlog,Team Dynamics – Community Maintenance
-Niko, Niko
-Team Branding Show &Tell
- SWOT
-Working Agreement
- Ceremony Kahoots
90 min -Improvement Backlog
-Template Library
-Team Alliance
- Working Agreement
- Stakeholder Map
6.2 Cross FunctionalTeam Framework • Cross FunctionalTraining – Complementary Skills
-HealthyTeam Roles & Collaboration
-Team of Intrapreneurs
- Stakeholder Appreciation
- Communication Practice
90 min -Knowledge Sharing
- CrossTraining Calendar
-TeamWorking Agreement
6.3 Refining, Prioritizing, Backlog Value
Management
• What’s in your Backlog? GotTechnical Debt?
• Capacity versusVelocity
• Why,What, How – Negotiables and Non-Negotiables
• Not Ready – Not Done
• Sprint Goals –Team Goals
• ConfidenceVote = Diversity & Inclusion Exercise
- Healthy Empowerment & Accountability
- Making Decisions
-Team Goals
- Consensus
90 min -DoD, DoR
- ConfidenceVote
- Estimating, Capacity
Template Usage
- Radiator
6.4 User StoriesTeamwork • Visual Requirements,Visual Facilitation
• User Story, Story Mapping versus Use Cases
• 4 Core Components of Software Development
-Healthy Stories & storyteller
-Visual Requirements
- Avoid Missing Requirements
120 min -User Story Makeover
- Story MappingWorkshop
- Backlog Clean Up (Reset)
6.5 Shared Services & Dependency Management • Visual Dependency Mapping
• Eliminating LongTerm, Mitigation ShortTerm (ROAM)
• DependencyTypes: Requirements, Expertise, Activity Business Process,
Technical
• Check-ins, Stand Ups, Quarterly Retros, Sync Up
- Healthy Community
-Big Picture & Mitigation (ROAM)
- Show me your dependencies
-Sync
9o min - Community Build Goals
-Working Agreements
- Knowledge Sharing
6.6Team Relationships, Dynamics & Maturity • Psychological SafetyToolkit
• Artificial Harmony, Fear of Conflict, Absence ofTrust, Avoidance, Inattention to
Results
• Growth and Maturity –Team Goals, Healthy and Happy
-HealthyTeamToolkit
-Team Check Up
-Team Reinforcements
9o min -Do Better Goals
-Communication Backlog
-RetroWorking Agreement
- Feedback Loops
6.7 Confidence & Empowerment & Accountability • Rules for Managers – How to EmpowerTeams
• HowTeams can empower themselves
• MVP of Empowerment
-Healthy Stakeholder Management
-Managers roles
- Accountability to yourTeam and Managers
90 min - Stakeholder Map
- Ceremony RACI
6.8 No Carryover, Healthy Backlog Flow, Kanban,
KPIs
• Capacity & Planning
• More finishing and less starting
• Commitment to deliverables, to flow, to capability, to community relationships
• Predictability Metrics
-Healthy Metrics
-Comfortable with commitments &
predictability
90 min -Using the Core Metrics to
Tell the Story
- GEMBAWalk
6.0Team Agility
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6.2 Cross-Functional Team Framework - v2.0

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6.2 Cross-Functional Team Framework - v2.0