Hypersoft is a company that specializes in monitoring end-user experience of enterprise IT services. It has over 200 customers and monitors over 2 million users. The document discusses defining business transactions to monitor, different techniques for measuring user experience including actual user monitoring and synthetic transaction probing, and combining various monitoring approaches. It emphasizes the importance of focusing on business-level transactions and metrics that are comprehensible to stakeholders in order to proactively ensure high quality of experience.