Jimmy Mackin's keynote from #CuraytorExcellence - Scaling Happiness.

1. Presented by
@jimmymackin

4. THE SUCCESS PROBLEM

5. CUSTOMER
somehow
this is
possible.
TIME
@chazhutton

6. The Realtor
Zone
PRODUCTIVITY
# OF HOURS WORKED

7. my realtor is
my realtor is lazy
my realtor is slow
my realtor is not doing her job
my realtor is not selling my house

8. Control the chaos in your business, so you can work on
your business. #wintheday

9. PUBLIC ENEMY #1
# of emails
sent per day
year

10. NONE
A LOT
TIME
care
factor
# of
emails
“fuck it”
threshold
@chazhutton

11. HOW TO
ACHIEVE
INBOX ZERO
Can I solve
this problem?
new
email
Yes!
No.
Reply to client.
Solve problem.
Reply to client.
Set expectations.
Archive
Add to to-do list.
Assign it.
Add due date.
Archive

12. Tame your inbox. #wintheday

15. HOW MOST OF US MANAGE
OUR PRIORITIES
Write numberd ‘to-do’ list with
checkboxes and everything.
Finish off with a glass of wine.
Do all the stuff I need to do.

17. ELIMINATE
DISTRACTIONS
notification
breakdown

18. Filter the noise. Do your priorities. #wintheday

19. Just look
at all
that free
time!
Perhaps
I’ll knit
a quilt!

20. Just look
at all
that free
time!
Perhaps
I’ll knit
a quilt!
PERHAPS YOU WON’T.

21. Protect your calendar. #wintheday

22. THE MANAGER DILEMMA
# of people
you hire
# of hours
you work

24. The ‘See Below’ Email
See below…
Boss Person
boss@company.com
____________________________
To: boss@company.com
From: unknownperson@enterprise.net
Good Morning, Boss Person!
How are the kids? Judging by your recent Facebook posts, I’d say your trip to Bermuda was the tops!
Anywho, I’m reaching out to give you an update on that project that you an I were working on exclusively.
You remember. Well, I’ve finally heard back from Fran and turns out…

25. The ‘ASAP’ Email
Hi!
Could you take care of this thing for me ASAP? I only ask because I know that nothing you’re working on
could possibly be more important than this task that I’ve just remembered.
Thanks!
Boss Person
boss@company.com

26. The Overreaction Email
Team member,
I can’t believe you let this slip through the cracks! Honestly, what were you thinking? I should have just
handled this myself and, trust, next time I will.
Boss Person
boss@company.com

27. ASK BETTER QUESTIONS

28. Be a better leader. Empower your team. #wintheday

29. CUSTOMER SUPPORT IS HARD

30. THIS IS NEVER A GOOD EMAIL
We need to talk
Hi, Jimmy
We need to talk. Are you free at 5pm today?
Sincerely,
Jane Smith
Really Important Customer

31. Communicate early and often. #wintheday

32. AND THAT’S HOW WE
#wintheday