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MyServiceFellow

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  • DOWNLOAD THIS BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download Full EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download Full doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book THIS can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer THIS is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story THIS Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money THIS the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths THIS Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
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MyServiceFellow

  1. 1. MY SERVICE FELLOWCUSTOMER SERVICE MAP AMDESTINATIONSBEISPIEL ORLANDO
  2. 2. Service Design  Optimierung bestehender Dienstleistungen  Unterschiedliche Faktoren  Integration und Interaktion  Customer Journey Methodik  Moments of Truth
  3. 3. Service Design Positive / Negative Erfahrungen Kundenbeziehungen Mobile Ethnographie Informations- und Kommunikationstechnologie „MyServiceFellow“
  4. 4. Customer Journey Map 1.TagAnkunft Transfer und University of OrganisationOrlando Check-Inn HospitalityNachtflug Hoteltransfer Empfang, Briefings,Zeitumstellung Wartezeit Vortrag, Führung Selbsterkundung
  5. 5. Customer Journey Map 2.Tag Disney World „Abschlussfeier“ Transfer, einmalige Führung, Gemütlicher Ausklang, Abenteuer auf eigene Faust Harmonie
  6. 6. Customer Journey Map 3. Tag Check-Out, Abflug Flughafentransfer Reibungsloser Check-Out Panne bei Abflugzeit samt Transfer zum Flughafen
  7. 7. MyServiceFellowPositiv Negativ Ansprechendes und  Reaktionszeit der leicht bedienbares Interface App Einfaches  App hängt sich oft Bewertungssystem auf Möglichkeit Fotos, Videos, Komm entare und Audioaufnahmen hinzuzufügen
  8. 8. MyServiceFellowPositiv Negativ Übersichtlich und  Einloggen nicht an leicht bedienbar jedem PC möglich Touchpoints  Probleme beim verschiebbar und Upload der zusammenfassbar Touchpoints Übersicht und  Umbenennung der Gesamtbewertung Touchpoints nicht Karte der Reise wird möglich automatisch erstellt  Scrollen innerhalb des Programms
  9. 9. Eignung dieser Methode Verbesserung Study Tour  IndividuelleWahrnehmung  Auswertung der einzelnen Tage/Veranstaltungspunkte  Highlights werden festgehalten Im Rahmen der regulären Lehrveranstaltungen  „normaler“Fragebogen  Technischer Aufwand
  10. 10. Vielen Dank für Ihre AufmerksamkeitTanja Dobler. Iris Eder. Alonso Guimet. Sebastian Markov.Ingrid Ostermann. Jennifer Willms.

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