1. accelerate your ambition
Workspaces for TomorrowWorkspaces for Tomorrow
Enabling modern work styles to suit
various types of work activities
Enabling modern work styles to suit
various types of work activities
2. What do workspaces look like today?
BehaviourBehaviour
Important to be seen in the
office mentality
Leaders lack the support to
run flexible teams
Negative perceptions of
flexible working
EnvironmentEnvironment
Inefficient use of space
“Building improvement” is
often raised as an issue
Lack of collaborative and
flexible working areas
MeetingsMeetings
Uncomfortable seating
and poor room layout
Difficult to book meeting
rooms
Breakout spaces last
choice for meetings
CollaborationCollaboration
Tools do not always support
flexible working
Often time-consuming to
access technology
Under-utilisation due to a
lack of user awareness
3. Which workspace trends are influencing companies?
The use of multiple
mobile devices and
the need for access
from any location is
now commonplace
Cost of real estate
and occupancy
Changing workplace
patterns and culture
The next generation
of workers
Increasing push
for sustainable
workplaces
4. Corporate Real Estate Costs
$1000is the cost of gross rent per
employee per month assuming
155 sf per employee and gross
rent of $78 per sf per year
50%is the observed utilisation of
corporate office space
Source: Global Office Highlights, Midyear 2013, Colliers International
$155
$134
$99
$91
$84
$79
$76
$67
$66
$64
$62
$59
$50
$42
$42
$0 $20 $40 $60 $80 $100 $120 $140 $160
Hong Kong
London - West End
Tokyo
Rio De Janiero
Paris
London - City
Perth
Beijing
Sao Paulo
Singapore
Sydney
Brisbane
Delhi
Calgary
Melbourne
Average Class A Gross Rent USD/SQ FT/Year
5. The Mobility Wave has arrived
2:1
Mobile Devices
shipping to PCs
2:1
Mobile Devices
shipping to PCs
91%
Of CIOs investing
mobile scenarios
91%
Of CIOs investing
mobile scenarios
94%
Of CIOs planning
some kind of xYOD
94%
Of CIOs planning
some kind of xYOD
100B+
Mobile apps will be
downloaded in 2014
100B+
Mobile apps will be
downloaded in 2014
#1
Priority for CIOs
is Mobility
#1
Priority for CIOs
is Mobility
2.5B
Tablets & Phones
shipping per year
2.5B
Tablets & Phones
shipping per year
40%
Less office sq. ft.
needed per person
40%
Less office sq. ft.
needed per person
18%
Building Custom
Apps for Tablets
18%
Building Custom
Apps for Tablets
7. Key Issues around Collaboration
45%
11%
11%
47%
32%
45%
61%
10%
6%
23%
0% 50% 100%
Access to spaces for private conversations
The layout of the furniture
The style of the furniture
Number and size of formal meeting areas
Access to ad hoc meeting areas
Visual Privacy
Acoustic Privacy
Availability of video conferencing services
Virtual meeting services
Availability of face to face collaboration
Excellent Good Fair Poor
Source : Staff survey results from financial services client
8. PC
Users
DataApplications
At the same time … a major shift in the enterprise:
from desktop computing to user-centric computing
The move
to user
centric
computing
The device revolution is happening at an unprecedented rate
User
Desktops /
laptops
Tablets
PhonesData
Applications
9. Changing Workforce Dynamics
1928–1945 1946–1964 1965–1980 1980–2000Born: 2000–20??
Traditionalist Boomer Generation X Gen Y / Millennial Net Generation
Job security of primary concern
Top – down hierarchical business units
Belief in the need to “pay dues”
Loyalty a key characteristic
Benefits include better title and perks
Freedom and flexibility of primary concern
Entrepreneurial mindset
Belief in empowerment
Individualistic a key characteristic
Benefits include better work/life balance
10. What do workspaces look like tomorrow?
BehaviourBehaviour
Support for full mobility
Mitigation of noise levels
Efficient desk and space
utilisation
EnvironmentEnvironment
Combination of private and
shared work areas
Lower real estate costs
through better utilisation
Improved convenience and
flexibility of space
MeetingsMeetings
Improved design of
existing spaces
More efficient booking
and usage practices
Additional [and better]
enclosed and open
spaces
CollaborationCollaboration
Culture of collaboration
Collaboration tools to suit
all ways of working
Better information access
and management
11. WFT is a workplace strategy that
recognises workers have a number of
different work activities to complete – some
require high levels of concentration and
some require high levels of collaboration.
Employees are empowered with the freedom
to choose different types of work settings
to suit various types of work activities.
It involves building a modern collaborative
environment with innovative workspaces,
and various new technology tools to support
flexible working.
Workspaces
for
Tomorrow
12. What Workspaces for Tomorrow will offer
Employees given a
choice of where and
how they work
Investment in modern,
collaborative office
space
Technology that
enables employees to
work in their office,
elsewhere on campus,
or remotely
People
Solutions appropriate to
local culture
Training / coaching for
managers and
employees
Flexible working
protocols agreed by
whole team
Technology
Devices tailored
to fixed, mobile & remote
workers
Multiple connectivity
options
Improved ordering
processes, education and
support
Environment
Modern, attractive,
collaborative and creative
Design influenced by
employees
Fewer desks & offices
Bookable meeting rooms
13. Guest workersGuest workers
Enabling Workspaces for Tomorrow | People
Begin by understanding user roles and the relationships to apps and devices
Traditional Desktop Virtual Desktop Laptop Tablet Smart phoneTraditional Desktop Virtual Desktop Laptop Tablet Smart phone
Communication ToolsOffice Apps Business Aligned app Content Management HR AppsCommunication ToolsOffice Apps Business Aligned app Content Management HR Apps
Which device best suits their work style?
What applications do they need?
ApplicationsDevice
EndUser
Roles
Office workersOffice workers Fixed workersFixed workersMobile workersMobile workersRemote workersRemote workers
14. Desktop TabletThinLaptop Desk Soft Mobile Smart
Desktop TabletThinLaptop Desk Soft Mobile Smart
Current Devices
Desired Future Devices
KNOWLEDGE WORKER
BYO
BYO
15. Desktop TabletThinLaptop Desk Soft Mobile Smart
Desktop TabletThinLaptop Desk Soft Mobile Smart
Current Devices
Desired Future Devices
EXECUTIVE
BYO
BYO
16. Desktop TabletThinLaptop Desk Soft Mobile Smart
Desktop TabletThinLaptop Desk Soft Mobile Smart
Current Devices
Desired Future Devices
ACCOUNT MANAGER
BYO
BYO
17. Desktop TabletThinLaptop Desk Soft Mobile Smart
Desktop TabletThinLaptop Desk Soft Mobile Smart
Current Devices
Desired Future Devices
TASK WORKER
BYO
BYO
18. accelerate your ambition 18
Enabling Workspaces for Tomorrow | Technology
Platform for
end-user computing
Enterprise Mobility-as-a-Service
Mobile device management; mobile application
management; mobile expense management
Enterprise application availability
Policy framework
Self-service support
Conferencing and collaboration
Video, voice, web conferencing
Instant messaging
Collaborative workspace
Visual communications
Wi-Fi
High-speed Wi-Fi
High-quality voice and video traffic
Analytics and algorithms for location
Data
Ability to store, share and
sync data across devices
at any location
Workspace management
Management of:
• meeting rooms and spaces
• printing solutions
• desk reservation/release
Management of building systems:
• cooling and energy
• lighting and building integration solutions
• security
Security
Data security
Ability to deliver remote access
Intrusion detection and prevention
Physical and virtual security
Activity monitoring and compliance
End-user Computing
Development Model
Consultative approach to building
an end-user computing roadmap
Internet of Things
Advanced connectivity of devices,
systems and services
Sensor data capture and analytics
Automated and intelligent
decision making
Cloud services
Cloud Services for Microsoft
Cloud Services for Cisco
Compute-as-a-Service
Cloud Backup
Contact Centre-as-a-Service
19. Our approach is around building a platform for EUC
…and solving business challenges!
establish the platform, solve
smart device challenge
1
provide for the new
applications paradigm
2
adding more
devices…next-gen PCs3
provide for data4
value proposition:
bring order in mobility
value proposition:
EUC platform for smart
devices & next-gen PCs
value proposition:
enable micro app model
value proposition:
truly enable EUC work styles
Our objective is to establish a user-centric platform to enable a new EUC model that:
(1) our clients can consume as a service, and (2) solves specific business problems in
each release
User-centric
computing model
EMaaS
EMaaS is our FIRST release to establish the DD EUC Platform…
20. EUC platform as the
foundational pivot of
Workspaces for Tomorrow
► Empowers employees with the
freedom to choose different types
of work settings to suit different
types of work activities
► EUC Suite of Services
− Key pivot we use to enable a
client project very rapidly
− Consumed as a service
− Solves specific business
problems with each release
► Leverages:
− BU/SU solutions and services
− Partner ecosystems
− Office design firms
− Workspace mgmt vendors
IM / Presence
Wireless
Directory
Video
Security
Voice
Data
Messaging
21. accelerate your ambition
The objective is to fully leverage our joint capabilities,
and areas where we complement, to establish next
steps to advance a client’s solution architecture across
technology and environment.
Enabling Workspaces for Tomorrow | Environment
We engage with architectural and office design firms to
assist our clients with transforming their physical space
into modern collaborative environments.
22. accelerate your ambition
Business drivers and benefits of Workspaces for Tomorrow
We want to help our clients enable a new way of working to give their employees a choice of where
and how they work, build modern, collaborative office environments, and provide technology to
support a flexible workforce moving the organisation towards a high performance culture.
Reduced absenteeism,
improved personal
performance, enhanced
team-working
Space savings, reduced
property costs and churn,
reduced training costs
Reduced staff attrition and
increased staff attraction,
more enticing to next
generation of workers
Reduced travel time and
cost, improved work–life
balance, better office
environment
Cost
Savings
Cost
Savings
Cost
Savings
Employee
Productivity
Employee
Productivity
Employee
Productivity
Staff
Retention
Staff
Retention
Staff
Retention
Personal
Work-Life
Personal
Work-Life
Personal
Work-Life
23. 17m USD
in savings via avoided travel
17m USD
in savings via avoided travel
Savings
plus
Productivity
improvement
from a new way of
working
Savings
plus
Productivity
improvement
from a new way of
working
86m USD
in savings via improved
communications
86m USD
in savings via improved
communications
45,600
trips avoided
45,600
trips avoided
28 minutes
per day saved per FTE
28 minutes
per day saved per FTE
* Confidential results from an external vendor case study
24. From 71% to 81%
of staff satisfied with the freedom to
choose where they do work
From 71% to 81%
of staff satisfied with the freedom to
choose where they do work
From
76% to 85%
of staff satisfied with technology
as an ‘enabler’ of internal mobility
From
76% to 85%
of staff satisfied with technology
as an ‘enabler’ of internal mobility
From
39% to 48%
of staff satisfied new
workspace promotes
collaboration
From
39% to 48%
of staff satisfied new
workspace promotes
collaboration
62% agree
the flexibility of new workspace
allows them to be more
productive
62% agree
the flexibility of new workspace
allows them to be more
productive
* Confidential results from an external client case study
Employee
Satisfaction
Employee
Satisfaction
25. How do your
people work now?
(e.g., varied
locations, remotely,
fixed desks)
How do your
people work now?
(e.g., varied
locations, remotely,
fixed desks)
Do your people
have the tools and
resources available
to work flexibly?
Do your people
have the tools and
resources available
to work flexibly?
Is there an opportunity to be more
collaborative? What does this look like?
Is there an opportunity to be more
collaborative? What does this look like?
Are there
opportunities to
enhance
engagement and
performance?
Are there
opportunities to
enhance
engagement and
performance?
Is there a perception of
“needing to be seen in
office” that needs to be
resolved?
Is there a perception of
“needing to be seen in
office” that needs to be
resolved?
Are there any local cultural nuances
that affect how your people work?
Are there any local cultural nuances
that affect how your people work?
To begin, understand your current
state and future need…
26. Repeat on a regular basis due to the cyclic nature of aging and operational changes
Review impact of
business operations
on the infrastructure
Initiate
Conduct
EUCDM consulting
engagement
Discover
Analyse output
and develop
recommendations
Construct
Present
recommendations
and roadmap
Recommend
Execute on
recommendations
Execute
Improve
time
Our approach starts with understanding
current business problems and desired business outcomes
27. • The EUCDM is a consultative engagement that helps
clients understand their current maturity, what their
future need is – and a roadmap as to how to get there
• Targeted at senior level business and technical
stakeholders involved in development & implementation
of the next generation ICT infrastructure
• Interactive session based on a structured set of
questions run in a workshop format with a senior
consultant facilitator
End-User Computing
Development Model Cycle
Strategicdevelopment
Operational development
Optimal
Advanced
Intermediate
Basic
As Is
To Be
EUCDM: a consultative approach to help build a roadmap for success
28. Key areas to focus on to build rapid maturity
Corporate
Social
Communications
Productivity
Workspace Mgmt
Desktop/Laptop
Software
Applications
User
Experience
User
Segmentation
User
Adoption
User Data &
Settings
Users
Business
Enablement
Device Delivery &
Maintenance
IT Services
Operations
Workflow
Automation
Operational
Excellence
Device
Management
Device
Support
Device
Strategy
Devices
Network
Architecture
Servers
Cloud
Performance
Management
Infrastructure
Policy
Controls
Identity
Access
Data
Security
Optimal
Advanced
Intermediate
Basic
Scored Questions and Answers
Develop score for as-is and to-be states
29. The End-User Computing Development Model report provides
practical and actionable data
Project Overview
Recap of workshop
Summary of ‘as-is’
and ‘to-be’ states
Summary of key
recommendations
High level overview
of approach
Workshop analysis
and scoring
methodology
Specific issues to be
considered
Detailed set of
recommendations
A roadmap of
specific projects with
proposed timing to
provide a path to the
‘to-be’ state
Detailed feedback
on findings
This is across the
six key focus areas
of the End-User
Computing Maturity
Model
Executive summaryExecutive summary
Engagement
overview
Engagement
overview
FindingsFindings RecommendationsRecommendations
30. EducationEducation
Benefits of the End-User Computing Development Model
AnalysisAnalysis MaturityMaturity RecommendationsRecommendations
Identify places to
start with EUC,
how to plan for
EUC, key internal
actions on skills,
partnerships
Impact of EUC on
organisation and
strategy,
infrastructure and
operations
Review client
maturity from an
‘as-is and ‘to-be’
perspective
EUC overview,
terminology,
approaches,
industry bodies,
standards, etc.
31. End-User Computing
Development Model (EUCDM)
• A consultative engagement that
helps clients understand where
they are, what their true need is –
and how to get there
• Strong linkage to the Dimension
Data strengths to allow us to
execute
EUC Project Methodology
End-User Centric
Framework (EUCF)
• A model of abstractions:
• User from Device
• Application from OS
• Data from the Device
• A framework that can be used for a
diverse set of business objectives
Our End-User Computing consultative approach
End-User Computing
Solution Roadmap
• A roadmap of the solutions the
client requires to meet desired
business outcomes overtime
• A phased approach allowing
clients to address immediate
needs, but considering
interdependencies
32. Conclusion
End-user computing is a
growing trend in organisations
that will significantly change
the workplace and working
styles
Our End-User Computing
Development Model provides
clients with quick and actionable
results and is the first step in
developing their plan for rapid
improved maturity
Solutions like WFT will enable
organisations to provide the
freedom of choice for their
workforce as their offerings
mature
A structured approach to
understanding WFT and how it will
impact the organisation is the best
pragmatic starting point
Dimension Data has tremendous
depth of skill in communications,
networking, security and ICT
operations, in addition to deep
multivendor relationships
