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Semelhante a Beale CP Sustainable Business Communication Planning 022011 (20)
Beale CP Sustainable Business Communication Planning 022011
- 2. Three Pʼs of Communication Planning
Purpose
Place
People
Plan
5
P’s
of
Marke3ng:
Product
–
Price
–
Placement
–
Promo3on
–
People
©2011 Therese Beale / Beale Communication Planning All Rights Reserved.
2
- 3. Communication is a process
Culture
Psychology
Structure
©2011 Therese Beale / Beale Communication Planning All Rights Reserved.
3
- 5. Place – reputation – sales - product
©2011 Therese Beale / Beale Communication Planning All Rights Reserved.
5
- 6. Purpose -
mission
“inspire a
sustainable
world”
©2011 Therese Beale / Beale Communication Planning All Rights Reserved.
6
- 7. Purpose
- vision
Watch the whole foods
video.
http://
www.wholefoodsmarket.
com/video/
What is the goal of this
piece?
What are the three main
messages you received?
What do they want you
to do or think as a
result?
©2011 Therese Beale / Beale Communication Planning All Rights Reserved.
7
- 9. Three Cʼs of Effective MessagesTM
Know
Your
Audience
C 2
Leverage
Your
Consistency
Strengths
Deliver
Relevant
Evidence
©2011 Therese Beale / Beale Communication Planning All Rights Reserved.
9
- 10. Wireless carrier: Where does the
sustainability message fit?
phone
price
network
service
©2011 Therese Beale / Beale Communication Planning All Rights Reserved.
10
- 11. People
Where do we start the conversation?
What does your audience know, want to know,
need to know?
• Rational
• Emotional
How much info is too much … or too little?
• Push
• Pull
©2011 Therese Beale / Beale Communication Planning All Rights Reserved.
11
- 13. Environmental
Improved
energy
use
efficiency
13
percent
since
2004
and
reduced
absolute
emissions
from
manufacturing
opera3ons
in
developed
countries
by
8
percent
since
2004.
Coca‐Cola
publishes
7th
sustainability
update
|
Atlanta
Business
Chronicle
©2011 Therese Beale / Beale Communication Planning All Rights Reserved.
13
- 14. Environmental
Achieved
a
13
percent
improvement
in
water
use
efficiency
since
2004,
using
an
average
of
2.36
liters
of
water
to
make
one
liter
of
beverage.
Coca‐Cola
publishes
7th
sustainability
update
|
Atlanta
Business
Chronicle
©2011 Therese Beale / Beale Communication Planning All Rights Reserved.
14
- 15. Community
Sponsored
approximately
150
physical
ac3vity
and
nutri3on
educa3on
programs
in
nearly
100
countries.
Coca‐Cola
publishes
7th
sustainability
update
|
Atlanta
Business
Chronicle
©2011 Therese Beale / Beale Communication Planning All Rights Reserved.
15
- 16. Economic
Avoided
the
use
of
approximately
85,000
metric
tons
of
primary
packaging
through
system‐wide
packaging
efficiency
efforts,
resul3ng
in
es3mated
cost
savings
of
more
than
$100
million.
Coca‐Cola
publishes
7th
sustainability
update
|
Atlanta
Business
Chronicle
©2011 Therese Beale / Beale Communication Planning All Rights Reserved.
16
- 17. Community
Launched
more
than
180
low‐
and
no‐calorie
drinks
in
2009,
increasing
the
low‐
and
no‐calorie
beverage
porVolio
to
more
than
800
beverage
products.
Coca‐Cola
publishes
7th
sustainability
update
|
Atlanta
Business
Chronicle
©2011 Therese Beale / Beale Communication Planning All Rights Reserved.
17
- 18. Storytelling
opportuni3es
Economic Environmental Community
How do Representation in Approx
150
physical
People shareholders benefit corporate ac3vity
and
nutri3on
from CSR efforts? environmental educa3on
programs
in
initiatives? nearly
100
countries.
What research has 13
percent
improvement
Product Coke conducted to in
water
use
efficiency
Launched
more
than
features achieve its product since
2004,
using
an
180
low‐
and
no‐calorie
and goals? average
of
2.36
liters
of
drinks
in
2009
benefits
water
to
make
one
liter
of
beverage.
Avoided
the
use
of
Improved
energy
use
Principles & approximately
85,000
efficiency
13
percent
What CSR
practices commitments are
metric
tons
of
primary
since
2004
and
reduced
made in every
packaging
through
absolute
emissions
from
geography where
system‐wide
packaging
manufacturing
opera3ons
Coke products are
efficiency
efforts
‐‐
in
developed
countries
by
sold?
es3mated
cost
savings
8
percent
since
2004.
of
$100
million+
©2011 Therese Beale / Beale Communication Planning All Rights Reserved.
18
- 19. Evidence
–
sustainability
in
ac3on
Triple Economic Environmental Community
Bottom
Line:
People
Product
features and
benefits
Principles &
practices
©2011 Therese Beale / Beale Communication Planning All Rights Reserved.
19
- 20. One message, many stakeholders
©2011 Therese Beale / Beale Communication Planning All Rights Reserved.
20