Thanks those who participated!

1. Help seeking behavior
on Facebook
Results of a survey
Olga Reili, Tatjana Pavlenko, Olga Sorokina

2. GOAL
Find out with a qualitative, open-ended survey,
what the typical questions users ask on Facebook are
(or another social networking service)

3. preparation
Methodology
Survey Research
Instruments
Open-ended and closed questions via
Types of data
Nominal, binary
Sampling
A random sample of Facebook users (64 people)
Data analysis
Qualitative
Difficulties
Difficult to analyze data and report it, difficult to compare answers across subjects

4. process

5. QuESTIONS
1. Have you ever asked any questions on Facebook?
2. If you answered "No", tell us why you have never asked any questions on Facebook.
(move to the next question if you answered "Yes")
3. How do you prefer asking questions on Facebook? (multiple selection is possible)
4. Try to remember at least one question you asked on Facebook. Please write it below.
5. What type of question it was (urgent, personal, professional etc)?
6. Have you tried to find the answer somewhere else before turning to Facebook?
Where?
7. How satisfied were you with the answer received? Was it reliable and(or) quick?
8. How many people responded to your question?
9. Do you think it is useful to ask questions on Facebook? Why?

6. results

7. QuESTIONS

8. QuESTIONS

9. Try to remember at least
one question you asked on Facebook
When is it good for you to come to the training?
are we gonna meet today?
45
Who can give me "Microsoft Office 2010" for Windows 64bits? answers
Does anybody know, where to find the book ........?
I was looking for rental flat
May be was searching who wants toTallinn? :)
Anyone renting out apartment in go walking..
No idea...
Where are the pictures from yesterday evening? Is this your guitarre?
AskingI help on finding freegood rare software most suitable one for sometimes I have had
have informed about but movies and the like that. However, most of you to meet?"
what date would be things
private e-mailing with my private about where to goWhen are you going to Tallinn? :)
in friends message to friend: and what to do.
who needs bus tickets
Need software
Where people are going tonight?are business? this weekend?
What's the best CRM for a small you doing
What
I cannot, job announcements? grading system at school.
How do i find honestly. About the
Question about we going ice-skating? the hw but amaybe its was more like part of chat.
When are oranizing childs birthday, for class?
What is
for a shared go ride Question linked to the conference. When will be known the date
asking Who wants tocar to the cinema with me today?
how are you? meeting?
Saturday of abstracts acceptance?
what do you think of Rushdie's Midnightwants to learn spanish with me?
Asked if anyone Children? worth reading?
Asked about the performance that I wanted to see
does anybody go anywhere (saying exactly where)
Do you want to help measked my research? If the questionnaire I had on my classes :)
I with about filling-in yes, follow the link.
Jus some retoric questions for busting join some pointless discussion.(Tallinn, Poland,
who wants to up me on my ride to Narva
Transylvania etc)?
I was pissed of hotels not having enough big cups for tea and asked why is it so :)
I do not ask questions I am looking for a rent flat, any suggestions?
Who want to join for a ride Tallinn-Narva, Friday at 18:00?

10. Try to remember at least
one question you asked on Facebook
When is it good for you to come to the training?
are we gonna meet today?
45
Who can give me "Microsoft Office 2010" for Windows 64bits? answers
Does anybody know, where to find the book ........?
I was looking for rental flat
May be was searching who wants toTallinn? :)
Anyone renting out apartment in go walking..
No idea...
Where are the pictures from yesterday evening? Is this your guitarre?
AskingI help on finding freegood rare software most suitable one for sometimes I have had
have informed about but movies and the like that. However, most of you to meet?"
what date would be things
private e-mailing with my private about where to goWhen are you going to Tallinn? :)
in friends message to friend: and what to do.
who needs bus tickets
Need software
Where people are going tonight?are business? this weekend?
What's the best CRM for a small you doing
What
I cannot, job announcements? grading system at school.
How do i find honestly. About the
Question about we going ice-skating? the hw but amaybe its was more like part of chat.
When are oranizing childs birthday, for class?
What is
for a shared go ride Question linked to the conference. When will be known the date
asking Who wants tocar to the cinema with me today?
how are you? meeting?
Saturday of abstracts acceptance?
what do you think of Rushdie's Midnightwants to learn spanish with me?
Asked if anyone Children? worth reading?
Asked about the performance that I wanted to see
does anybody go anywhere (saying exactly where)
Do you want to help measked my research? If the questionnaire I had on my classes :)
I with about filling-in yes, follow the link.
Jus some retoric questions for busting join some pointless discussion.(Tallinn, Poland,
who wants to up me on my ride to Narva
Transylvania etc)?
I was pissed of hotels not having enough big cups for tea and asked why is it so :)
I do not ask questions I am looking for a rent flat, any suggestions?
Who want to join for a ride Tallinn-Narva, Friday at 18:00?

11. questions asked on Facebook
When is it good for you to come to the training?
May be was searching who wants to go walking..
Where people are going tonight? Asking for a shared car ride. Are we gonna meet today?
Where to go and what to do.
When are we going ice-skating?
Who wants to go to the
36% Activities
cinema with me today?
Does anybody go anywhere (saying exactly where) Saturday meeting?
What date would be the most suitable one for most of you to meet?
When are you going to Tallinn? What are you doing this weekend?
Asked if anyone wants to learn spanish with me?
Who wants to join me on my ride to Narva (Tallinn, Poland, Transylvania etc)?
Who want to join for a ride Tallinn-Narva, Friday at 18:00?

12. questions asked on Facebook
Does anybody know, where to find the book ........?
Who can give me "Microsoft Office 2010" for Windows 64bits?
Where are the pictures from yesterday evening?
Asking help on finding free but rare software
18% Looking for...
How do i find job announcements?
I was looking for rental flat
Need software
I am looking for a rent flat, any suggestions?

13. questions asked on Facebook
What's the best CRM for a small business?
What do you think of Rushdie's Midnight Children?
11% Opinion Do you want to help me with my research?
Asked about the performance that I wanted to see
Asked about filling-in the questionnaire I had on my classes :)

14. questions asked on Facebook
Also people ask:
Rhetoric questions for busting up some pointless discussion
“How-are-you” style questions
Studies-related questions
If anyone needs something (offering help)

15. results

16. Other results
Why people do not ask questions on Facebook
They prefer more personal approach, consider FB too public, see no point
Searching for help elsewhere
62% of respondents tried to find help in the Internet (Google, Wiki, specific
websites) or asking their friends (by phone or e-mail) before turning to FB
38% posted their question straight on FB without previous searching
Receiving answers
Only 2% have never received any answer for their question
98% received at least one answer
Satisfaction with the received answer
Most of the people were satisfied with the answer they received
Usefulness of asking questions on Facebook
85% find asking questions on FB useful

17. thank you!
P.S. Feel free to ask questions http://www.facebook.com/groups/tlu.imke/ :)