Taneli Heinonen
38
Seguidores
Personal Information
Organização/Local de trabalho
Helsinki Area, Finland Finland
Cargo
Consumer Insights & Service Design
Setor
Apparel / Fashion
Sobre
I help companies understand people as cultural and social beings instead of as mere numbers on a spreadsheet. I do this by consulting and educating organisations in consumer insights and service design.
My projects are agile and carried in close collaboration with clients, which allows me to dynamically understand the client needs and support clients who are also building internal competencies. For larger projects I also team up with leading design agencies, consultancies and think tanks.
Clients I've worked with vary from B2B and B2C businesses to public sector organisations and academic institutions.
My aim is to work together with people to foster a culture in which new design so...
Marcadores
service design
palvelumuotoilu
käyttäjälähtöisyys
consumer insights
design thinking
asiakaskeskeisyys
palvelu
ethnography
customer insights
deep customer insights
capital
consulting
business
insights
bourdieu
goffman
etnografia
roles
innovaatio
osallistaminen
co-creation
palveluiden kehittäminen
design brief
design driver
laurea
luento
koulutus
muotoiluajattelu
observation
hölkkä
hölkkämäyrät
jogging badgers
understanding
qualitative methods
market research
consumer
interviewing
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