WIAD16-Chicago-2of2

WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
Collaborate like
you mean it

WORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN ITWORLD IA DAY 2016 COLLABORATE LIKE YOU MEAN IT
Hi!
I’m Sam

“
Information Everywhere,
Architects Everywhere

Once upon a time…
Experience Design
(XD)

Where we’ve been told we fit
Users
Business Technology
XD

But is that limiting?
✘ It puts us at the center of the universe
✘ Suggests that everyone must come to us
✘ Specialists who only need to be engaged for aspects of a project

More recently
✘ There has been a surge in both available talent and demand
✘ Organization have been increasingly creating their own
internal XD groups
✘ We get listed on things like “25 Best Jobs in America” (#18 by
Glassdoor)

How do we grow to be better partners
instead of niche specialists?

Collaboration
(I hope you saw that coming)

When we talk about collaboration

When we think about collaboration
✘ Models (open vs. closed)
✘ Planning (milestones, cadences, process)
✘ Online tools (basecamp, slack)
✘ Artifacts (wireframes, journey maps)

Who we collaborate with
Clients come in all forms
✘ The traditional ones
✘ Your manager / direct report
✘ Your team

At the core
✘ Soliciting and extracting knowledge
✘ Establishing rapport
✘ Soft skills

What are we really talking about?
Collaboration
Relationship
Trust

Set & Manage
Expectations
under promise, over deliver

A Few Clarifications
✘ They aren’t children
✘ Don’t lie
✘ We have become spoiled by HD

About Expectations
✘ They can be just about the softest of skills
✘ Timing is important
✘ They are the foundation of trust
✘ They are true in just about everything in life, even with yourself

Types

Known

The Known
✘ Draw from experience
✘ Show understanding and control of the influencers
✘ A high level of confidence
“I know how this is supposed to work and is why I am here.”

Example
Discussing how long it will take to deliver wireframes
Discussing the need and structure for usability testing

Benefits
✘ Instills confidence that the you know what you’re doing
✘ Opens to door to reveal how things are done
✘ Positions you as an educator and someone willing to share

Considerations
✘ Overconfidence can lead to overexposure
✘ Being inflexible could put you in a position you can’t pivot out of

Unknown

The Unknown
✘ New territory
✘ A lack of control in a situation
✘ Uncertainty
“I’m not sure but I think this may be an issue.”

Example
Telling a traditional client that the timeline might vary based on their
ability to approve designs
Telling a manager or team lead that it’s your first time doing something

Benefits
✘ Illustrates that you are anticipating and thinking ahead
✘ Shows a desire to learn or to get it right
✘ Demonstrates honesty in knowing what your don’t know

Considerations
✘ Don’t be apologetic
✘ Hedging is one thing, disclaiming everything is just making excuses

In the end
Managing expectations buys us time
Ultimately, this contributes to trust which allows us to collaborate

Contextual Inquiry

A brief overview
✘ Interviews with users in the context of use (e.g., their cubicle)
✘ Focuses on observing users in their comfort zone
✘ Can gather a variety of social, technical, and physical inputs
✘ Interpretation, consolidation, grouping and categorization

Usually…
✘ We are focused on our end users
✘ We’re concerned with acting as an advocate for the user needs
✘ We may even see ourselves as their defenders!

Unfortunately…
✘ Our “clients” are seen as a barrier to serving the users
✘ Sometimes, it’s actually combative

What if…
We treated our clients like users?

Learn from our “clients?”
✘ Contextual Inquiry assumes “apprentice” interviews
✘ Ask questions as if we were trying to learn how to do their job
✘ Probes and connects the dots between the things that influence
their world

It’s all in the execution
✘ To be fair, user interviews aren’t easy
✘ There is a style that you develop as a moderator

Direct

Direct
✘ Has to do specifically to the project or effort at hand
✘ Highlights the mechanics of a requirement
✘ Probes as to the cause of a given requirement

Example
Requirement: “Can we get a readout every other Friday?”
Inquiry: “Is there something specific driving that cadence?”
Answer: “There is a leadership report and this project has a lot of
attention on it.”

Example
Requirement: “The actions need to be in this specific order, A > B > C”
Inquiry: “I think it would make more sense as C > A > B. Is there a
reason we can’t?”
Answer: “Our workforce, in the field, follows it this way so we want to
be consistent.”

Consider
✘ These impact your work, so don’t be afraid to ask the questions
✘ Read the room and know when your direct context has become
indirect

Indirect

Indirect
✘ An influencer on the current effort
✘ Background material, perhaps historical efforts
✘ Organizational awareness

Example
Requirement: “Can we get a readout every other Friday?”
Inquiry: “Is there something specific driving that cadence?”
Answer: “There is a leadership report and this project has a lot of
attention on it.”
Question: “Is there a specific reason for leadership interest? Is there a
potential issue to be aware of?”

Example
Requirement: “The actions need to be in this specific order, A > B > C.”
Inquiry: “I think it would make more sense as C > A > B. Is there a
reason we can’t?”
Answer: “Our workforce, in the field, follows it this way so we want to
be consistent.”
Response: “Ok, but why do they do it that way? Can we affect that
process?”

Not so much examples… as starters
✘ Who are the players on the team? What are their organizational
relationships? Personal?
✘ Who sponsored and funded the effort?
✘ What do we know about their motivations?
✘ Is there a competitive or organizational threat to consider?

Consider
✘ These topics are generally more sensitive
✘ Not really topics to put on a meeting agenda
✘ Best done 1:1 or in small groups so that people can speak freely

Ultimately
✘ Serving our users better starts by understanding our business
better
✘ Understand the drivers off all the parties involved, not just the users

Just Remember
The best designed experience in the world isn’t
going to help anyone if users never see it.

thanks!
Any questions?
@spiceyux
linkedin.com/in/spiceyux

01
WORLD IA DAY 2016
RAFFLE #5:

WORLD IA DAY 2016
GOLLI HASHEMIAN

Golli Hashemian
The changing nature of work

http://jenmatson.com/img/WP-People-orgchart.jpg

This is information architecture
http://blogs.library.duke.edu/wp-content/uploads/2013/03/lib-ia-1.3.1-20130311.png

This is information architecture
http://www.sn.psu.edu/Documents/FacultyStaff/ORGANIZATIONAL_CHART_Feb_2011.png

Deciding how to arrange the parts of something to be
understandable
http://www.ritholtz.com/wp-content/uploads/2013/07/2011.06.27_organizational_charts.png

http://louisrosenfeld.com/presentations/seminars/eia/images/seminar_banner.jpg

“A lot of times, people
don’t know what they
want until you show it
to them.”
http://images.boomsbeat.com/data/images/full/209/jobs-jpg.jpg

“If I had asked people what
they wanted, they would
have said faster horses.”
http://www.goodnessdetermined.com/Images/Blog%20Posts/thankful_13.jpg

http://bloghttps://hbr.org/resources/images/article_assets/2015/09/R1511E_EDELMAN_ORGANIZATION.pngs.library.duke.edu/wp-content/uploads/2013/03/lib-ia-1.3.1-20130311.png

https://media.licdn.com/mpr/mpr/p/2/005/06c/2ab/2985fae.jpg

https://media.licdn.com/mpr/mpr/p/7/005/09e/379/3c6bca7.png

This is a user flow
http://blogs.library.duke.edu/wp-content/uploads/2013/03/lib-ia-1.3.1-20130311.png

This is a user flow
SOURCE: Hasso-Platner Institute of Design at Stanford University

A number of steps that need to be performed in order to
complete the task
https://wayferrystorage01.blob.core.windows.net/media/Default/images/Blog/2014/RFPcartoon.png

http://www.slideshare.net/ljk2000/understanding-and-managing-organizational-behavior

http://ddi-dev.com/uploads/media/news/0001/01/thumb_364_news_big.jpeg

http://www.usabilityblog.de/wp-content/uploads/2015/08/3-lean-ux-think-make-check.png

http://www.easyconsult.com.au/wp-content/uploads/2013/10/100426-Guy-in-Box.jpg

These are user personas
http://alistapart.com/d/381/personas.jpg

These are user personas
http://www.custbase.com/portal/blog/wp-content/uploads/2011/05/different-people.png

A representation of the goals and behavior of a
hypothesized group of users
https://static1.squarespace.com/static/5171c8fbe4b05f51bd6fc79a/t/53da5156e4b0e65009feb918/1406816604869/

http://firstround.com/review/radical-candor-the-surprising-secret-to-being-a-good-boss/

https://scheubel.files.wordpress.com/2014/06/screen-shot-2014-06-27-at-11-10-38.png

Onboarding
http://offmetro.com/ny/wp-content/uploads/2013/01/8390828108_b235a5e2c2_z.jpg
http://jenmatson.com/img/WP-People-orgchart.jpg

Make it extremely easy from the start
http://peek.usertesting.com/

Speak in their language
https://i.ytimg.com/vi/O94kYyzqvTc/maxresdefault.jpg

Treat every coworker like she is your client.

Tuckman’s 5-stage model of group development
http://margarethillary.com/wp-content/uploads/2015/05/Stages-of-Group-Formation-1024x557.png

Thank You.
Questions?
http://nitro.biosci.arizona.edu/zfigures/general/OrgChart.jpg

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WORLD IA DAY 2016
RAFFLE #6:

01
WORLD IA DAY 2016 PRESENTATION TITLE HERE
HEADER OPTION
SUB HEAD OR SHORT DESCRIPTION
Some kind of explanatory text, reference or footnote can go here and wrap to two lines, if needed.
Some kind of illustration or image?
INFORMATION FLOW IN LIFE-
THREATENING ENVIRONMENTS

THANK YOU.
01
INTRODUCTIONS

01
BIG CAPTION
CAN GO HERE

THANK YOU.
01
IARM

01

THANK YOU.
01
HEADER

THANK YOU.
01
RESOURCE MAP

THANK YOU.
01
“USERS”

01
WORLD IA DAY 2016 INFORMATION FLOW IN LIFE-THREATENING ENVIRONMENTS
SITE COMMANDER
• Safely and effectively manage local and distant resources to resolve
incident and save lives as quickly as possible.
• Real-time Situational Awareness (SA) is key
• Currently sits in car with radios and laptop storing SA in mind
• Requires:
• Summary of resources position and percentage task completion
• Flash updates, changes in environment
• Ability to rapidly change assignments as needed

01
FIRST RESPONDER
• Stay alive
• Complete task safely and efficiently
• Rally to support for critical events
• Requires:
• VERY LIGHT HIGHLY VALUABLE DATA FEED
• To regain their senses and navigate darkness
• Call for help

01
CURATORS
• Filter and prioritize incoming data feeds
• Act as an “executive assistant” for Site Commander and First
Responders (1 to 1)
• Act as second pair of eyes
• Requires:
• Dense and robust data feeds with machine learning impact assistance
• Safe access to communicate with SC and FR
• Ability to declare critical event

01
VICTIMS
• To stay alive
• To determine safety of loved ones
• To understand how to behave

01
PUBLIC / PRESS / OTHER AGENCIES
• What is going on
• How can we help
• What can be shared

THANK YOU.
01
DATA

01
COPIOUS QUANTITIES OF DATA
• Google Maps, Data.gov, Twitter, Facebook, Whatsapp, Instagram
• Public records, BIM (As-built), Utilities records and data, Medical data,
Home automation / HVAC, Crisis control center, public safety, crowd
control, video feeds, security feeds, issue resolution, chat
• Video feeds, thermal scans, continuous reference scanning,
equipment positioning, radio comms, chemical exposure scanning, FR
beacon tracking, Oxygen levels, temperature absorption levels…
• All without the Semantic Web! (yet)

01
RAPID MODEL CAPTURE AND MAINTENANCE

01
DRONES
• Continues video monitoring
• Thermal / FLIR scanning
• LIDAR scanning
• GPS / Positioning mesh
• Rooftop victim search
• Crowd control
Credit: http://rotordronemag.com/drones-rescue/

01
SENSOR GRENADES
• Gyroscopic braking locomotion
• Visual spectrum video
• LIDAR scanning
• Thermal video
• Hazardous material sensing
• Audio
Credit: http://battlefield.wikia.com//

01
FIRST RESPONDERS
• LIDAR scanning
• Thermal video
• Audio

01
EQUIPMENT
• LIDAR scanning
• Thermal video
• Audio
Credit: https://www.portlandoregon.gov

01
DISTANT COLLAB
• Experts on call to assist in specialized
situations

THANK YOU.
01
IT’S TIME

01

THANK YOU.
01

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WORLD IA DAY 2016
RAFFLE #7:
FULL DIGITAL LIBRARY

01
WORLD IA DAY 2016
RAFFLE #8:

WORLD IA DAY 2016
THANK YOU.
QUESTIONS?
PLEASE CONTACT:
TRENT SHERRELL
UX DESIGNER, GOGO
TRENT@TSHERRELL.COM | TWITTER: @TSHERRELL

01
WORLD IA DAY 2016
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