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HR ”frontiers”: Snapshot idea
• HR is getting defensive / stuck due to external and
  internal reasons
• Instead of re-thinking its role on its own, it is
  suggested to explore and extend frontiers, jointly
  with other corporate functions for breakthrough
  innovation
• Knowledge exchange will essentially lead to
  innovation: not necessarily the ones we imply
  today. The journey is what we can manage / kick
  start, not the final outcome
Quick Inventory :
    examples of existing frontiers to
        explore for HR with…


•   Compliance: Governance-transparency, Diversity, CSR, ethics
•   Finance: VBM-Shareholder value creation, predictive modeling, risk
    management, shareholder expectation mgt
•   IT- competitive intelligence, business intelligence, process automation
•   Logistics /Supply chain Mgt: service centers, process integration, KPIs
•   Legal: risk management, scenario planning, disaster recovery
•   Marketing: current and future employee segmentation, employer
    branding, network research
•   PR: CSR, internal brand consistency, change communication
•   Research: active experimentation, best practice share, speed-to-market
•   Sales: key talent account management, client feedback mechanisms
•   Strategy: growth sourcing, M&A deals- DD and PMI, organizational
    agility
Priorization matrix – tentative scores*
           depends highly on industry setting and company specifics
1 low -             Potential            Colaborative          Ease of        Score / Rank
10 high             impact               history               implementation
Finance & Asset     8                    6                     7                    1
mgt.
Strategy &          8                    6                     6                    2
business mgt.
Sales & Account     6                    2                     7                    3
Mgt.
Governence, legal   7                    4                     3                    4
& Compliance
Marketing           7                    5                     6                    5

Suppy Chain         5                    4                     7                    6
Mgt & logistics

Operations &        4                    3                     5                    7
production
IT - IS             4                    7                     8                    8

Public & Gov’t      3                    7                     9                    9
relations
R&D                 4                    3                     5                    10
Real Estate &       2                    5                     6                    11
infrastructure

     * Based on series of interviews with non HR corporate officers – but not representative sample
How it brings the shareholder value
           a natural link to VBM




                                                     HR and
      HR and                HR and                                        HR and
                                                 Finance / Legal
 Sales / Marketing   IT / Supply Chain Mgt                            Strategy / Board
                                                   To work on
    To work on             To work on                                   To work on
                                             Intellectual Asset Mgt
Talent Account Mgt      Service Centers                               Leadership and
                                               Risk identification
& Employer Brand          & Processes                                  transparency
                                                    and Mgt.
How to exploit?:
       suggested work method tips
• Promote rotation schemes or direct exchange: get to
  mutually understand the details of diverse best practices by
  functions
• Prioritize and create business case for the top ideas to
  implement – see priorization table and self test tool
• Create a mixed sponsorship council to review impact and
  progress
• Create mixed work teams to play with “cross fertilized”
  ideas – see shortlist
• Figure out incentives for cross functional collaboration
• Get ONE done in 3-6 months to bring more appetite
• Do not over-engineer> innovation is not by order
Tool snapshot
                                                     HR COLLABORATIVE SELF ASSESMENT TOOL

   SORE KEY:                    done 4   working 3   planned 2   aware 1   not aware 0                            TOTAL SCORE:




                        Sa



                        Go



                        M



                                                                              Su



                                                                                   Op odu



                                                                                                           IT



                                                                                                                    Pu re



                                                                                                                    R&



                                                                                                                                     Re stru
                     Fi



                        St




                                                                                                                                     in
                        n



                           ra




                           ar




                                                                                                                                       fra
                           les




                                                                                 pp




                                                                                                                      bl lat
                                                                                     pr




                                                                                                                                        al ctu
                                                                                                            -I
                            v e Co




                                                                                     er ctio
                            an




                                                                                                                       D
                              te




                              ke




                                                                                                                        ic io
                                                                                        ati n
                                                                                    y




                                                                                                                                           Es re
                                                                                                              S
                                rn m
                                ce m



                                 gy



                                 & M




                                  tin




                                                                                                                          & ns
                                   e n pli




                                                                                           on
                                                                                           C h log




                                                                                                                                             tat
                                    Ac gt.
                                     & gt.



                                     & m




                                      g




                                                                                                                           Go
                                       ce an




                                                                                              s&




                                                                                                                                                 e&
                                                                                              ain isti
                                        As




                                        co
                                         bu gt.




                                         , l ce




                                                                                                                              v’
                                            un
                                            se




                                            eg
                                            sin




                                                                                                 M cs




                                                                                                                                 t
   Does HR collaborate with
                                               t




                                               t



                                                al




                                                                                                   gt
                                                 es




                                                   &
   them to…




                                                                                                       &
                                                   s
1. ...acquire new customers
   ...retain and grow current
2. customers?
   …leverage income
3. generating assets?
   ……improve cusomer
4. interaction efficiency?
   …improve efficiency of
   corporate / shared
5. services?
   …improve product
   development and
6. production?
   …improve logistics,
   distribution or service
7. value?
   …enhance asset
8. efficiency?
   …improve management
   and governance
9. efficiency?
   …improve execution
10 capabilities?
   SCORE
Quick self test tool 1 HR on self
 (HR chances with other functions)
• 0-100   significant „Greenfield” opportunity
          for co-innovation
• 100-200 reasonable opportunities in few
          major domains
• 200-    Very targeted, carefully selected or
          limited opportunities exist
Quick self test tool 2- others on HR
(specific function on HR eligibility)
• 0-10    huge „Greenfield” opportunity for
          co-innovation
• 10-30   reasonable opportunities in few
          major domains
• 30-     Very targeted, carefully selected or
          limited opportunities exist
H R in                                              H R out
   F in a n c e      o L ic e n se o r se ll in te lle c tu a l          o A lig n M & A stra te g ie s w ith
                        c a p ita l                                        b u sin e ss o b je c tiv e s
                     o S e ll o r le a se e x c e s s c a p a c ity      o In c re a se fo c u s o n d e v e lo p in g
                        (p ro d u c tio n , d istrib u tio n ,             a n d p ro te c tin g in te lle c tu a l
                        sa le s, e tc .)                                   c a p ita l
                     o D iv e s t n o n -p e rfo r m in g a n d          o M a n a g e p a yro ll ta x im p a c ts
                        n o n -stra te g ic b u sin e ss u n its           o f b u sin e s s in itia tiv e s (M & A ,
                     o In c re a se e m p h a sis o n                      c o n so lid a tio n , re stru c tu rin g ,
                        g e n e ra tin g e v e n u e fro m                 re lo c a tio n e tc .)
                        c o m p a n y a sse ts (i.e . re a l             o Im p ro v e sk ills o f fin a n c ia l
                        e sta te , IP , e tc .)                            m a n a g e m e n t sta ff
                     o In c re a se fo c u s o n b u sin e ss            o Im p ro v e in c e n tiv e s a ro u n d

 Va                     in sig h t a n d fo rw a rd -lo o k in g
                        in fo rm a tio n
                                                                           fin a n c ia l m a n a g e m e n t
                                                                           e ffic ie n c y

   lue               o I m p ro v e fin a n c ia l ris k
                        m a n a g e m e n t p ro c e sse s
                                                                         o U tiliz e ta x -e ffe c tiv e
                                                                           c o rp o ra te stru c tu re s fo r

Co      Pro
                     o I m p ro v e b u sin e s s c a se
                        d e v e lo p m e n t a n d a n a ly s is
                                                                           o w n e rsh ip /lic e n sin g o f
                                                                           in ta n g ib le a sse ts (p a te n ts,

  ntr                   p ro c e sse s                                     tra d e n a m e s, IP , e tc .)


      act posi
                     o I m p ro v e m a n a g e m e n t o f              o Im p ro v e c o m m u n ic a tio n
                        tra n s fe r p ric in g                            a ro u n d im p ro v e m e n t
                     o U tiliz e ta x -e ffe c tiv e                       p rio ritie s


         - e tion
                        c o rp o ra te stru c tu re s fo r               o In c re a se fo c u s o n s ta k e h o ld e r
                        o w n e rsh ip /lic e n sin g o f                  R e la tio n sh ip s Im p ro v e

            xam /       in ta n g ib le a sse ts (p a te n ts,
                        tra d e n a m e s, IP , e tc .)
                     o I m p ro v e m a n a g e m e n t o f
                                                                           u tiliz a tio n o f in te lle c tu a l
                                                                           p ro p e rty
                                                                         o In c re a se e m p h a sis o n

               ple      tra n s fe r p ric in g
                     o In c re a se fo c u s o n m a n a g e ria l,
                        fo r w a rd lo o k in g in fo rm a tio n
                     o In c re a se fo c u s o n ris k
                                                                           le v e ra g in g stra te g ic a s se ts
                                                                         o D e v e lo p a n d le v e ra g e
                                                                           in te lle c tu a l c a p ita l
                                                                           (c o p yrig h ts, p a te n ts,
                        m a n a g e m e n t a n d re g u la to ry          tra d e m a rk s, e tc .)
                        c o m p lia n c e                                o Im p ro v e a sse t d e v e lo p m e n t
                     o In c re a se fo c u s o n                           sk ills o f m a n a g e m e n t a n d
                        S ta k e h o ld e r R e la tio n sh ip s           sta ff
                     o In c re a se fo c u s o n s tra te g ic           o Im p ro v e in c e n tiv e s a ro u n d
                        a sse ts (in te lle c tu a l p ro p e rty,         a sse t d e v e lo p m e n t
                        e tc .)
                     o In c re a se e m p h a sis o n
                        le v e ra g in g stra te g ic a s se ts
Why? What’s in it for stakeholders?
• The business gets new sources of internal growth – not
  capital but innovation intensive
• The business re-uses intellectual capital already created in
  new contexts (asset efficiency)
• People get new, interesting and engaging assignments,
  giving room to creativity, and building bond
• HR prestige and business credibility improving thru
  business critical projects and collaborative efforts
• HR gets out of “stuck” status, particularly in crisis
  environment – best defense is rush ahead

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HR Frontiers Summary

  • 1. HR ”frontiers”: Snapshot idea • HR is getting defensive / stuck due to external and internal reasons • Instead of re-thinking its role on its own, it is suggested to explore and extend frontiers, jointly with other corporate functions for breakthrough innovation • Knowledge exchange will essentially lead to innovation: not necessarily the ones we imply today. The journey is what we can manage / kick start, not the final outcome
  • 2. Quick Inventory : examples of existing frontiers to explore for HR with… • Compliance: Governance-transparency, Diversity, CSR, ethics • Finance: VBM-Shareholder value creation, predictive modeling, risk management, shareholder expectation mgt • IT- competitive intelligence, business intelligence, process automation • Logistics /Supply chain Mgt: service centers, process integration, KPIs • Legal: risk management, scenario planning, disaster recovery • Marketing: current and future employee segmentation, employer branding, network research • PR: CSR, internal brand consistency, change communication • Research: active experimentation, best practice share, speed-to-market • Sales: key talent account management, client feedback mechanisms • Strategy: growth sourcing, M&A deals- DD and PMI, organizational agility
  • 3. Priorization matrix – tentative scores* depends highly on industry setting and company specifics 1 low - Potential Colaborative Ease of Score / Rank 10 high impact history implementation Finance & Asset 8 6 7 1 mgt. Strategy & 8 6 6 2 business mgt. Sales & Account 6 2 7 3 Mgt. Governence, legal 7 4 3 4 & Compliance Marketing 7 5 6 5 Suppy Chain 5 4 7 6 Mgt & logistics Operations & 4 3 5 7 production IT - IS 4 7 8 8 Public & Gov’t 3 7 9 9 relations R&D 4 3 5 10 Real Estate & 2 5 6 11 infrastructure * Based on series of interviews with non HR corporate officers – but not representative sample
  • 4. How it brings the shareholder value a natural link to VBM HR and HR and HR and HR and Finance / Legal Sales / Marketing IT / Supply Chain Mgt Strategy / Board To work on To work on To work on To work on Intellectual Asset Mgt Talent Account Mgt Service Centers Leadership and Risk identification & Employer Brand & Processes transparency and Mgt.
  • 5. How to exploit?: suggested work method tips • Promote rotation schemes or direct exchange: get to mutually understand the details of diverse best practices by functions • Prioritize and create business case for the top ideas to implement – see priorization table and self test tool • Create a mixed sponsorship council to review impact and progress • Create mixed work teams to play with “cross fertilized” ideas – see shortlist • Figure out incentives for cross functional collaboration • Get ONE done in 3-6 months to bring more appetite • Do not over-engineer> innovation is not by order
  • 6. Tool snapshot HR COLLABORATIVE SELF ASSESMENT TOOL SORE KEY: done 4 working 3 planned 2 aware 1 not aware 0 TOTAL SCORE: Sa Go M Su Op odu IT Pu re R& Re stru Fi St in n ra ar fra les pp bl lat pr al ctu -I v e Co er ctio an D te ke ic io ati n y Es re S rn m ce m gy & M tin & ns e n pli on C h log tat Ac gt. & gt. & m g Go ce an s& e& ain isti As co bu gt. , l ce v’ un se eg sin M cs t Does HR collaborate with t t al gt es & them to… & s 1. ...acquire new customers ...retain and grow current 2. customers? …leverage income 3. generating assets? ……improve cusomer 4. interaction efficiency? …improve efficiency of corporate / shared 5. services? …improve product development and 6. production? …improve logistics, distribution or service 7. value? …enhance asset 8. efficiency? …improve management and governance 9. efficiency? …improve execution 10 capabilities? SCORE
  • 7. Quick self test tool 1 HR on self (HR chances with other functions) • 0-100 significant „Greenfield” opportunity for co-innovation • 100-200 reasonable opportunities in few major domains • 200- Very targeted, carefully selected or limited opportunities exist
  • 8. Quick self test tool 2- others on HR (specific function on HR eligibility) • 0-10 huge „Greenfield” opportunity for co-innovation • 10-30 reasonable opportunities in few major domains • 30- Very targeted, carefully selected or limited opportunities exist
  • 9. H R in H R out F in a n c e o L ic e n se o r se ll in te lle c tu a l o A lig n M & A stra te g ie s w ith c a p ita l b u sin e ss o b je c tiv e s o S e ll o r le a se e x c e s s c a p a c ity o In c re a se fo c u s o n d e v e lo p in g (p ro d u c tio n , d istrib u tio n , a n d p ro te c tin g in te lle c tu a l sa le s, e tc .) c a p ita l o D iv e s t n o n -p e rfo r m in g a n d o M a n a g e p a yro ll ta x im p a c ts n o n -stra te g ic b u sin e ss u n its o f b u sin e s s in itia tiv e s (M & A , o In c re a se e m p h a sis o n c o n so lid a tio n , re stru c tu rin g , g e n e ra tin g e v e n u e fro m re lo c a tio n e tc .) c o m p a n y a sse ts (i.e . re a l o Im p ro v e sk ills o f fin a n c ia l e sta te , IP , e tc .) m a n a g e m e n t sta ff o In c re a se fo c u s o n b u sin e ss o Im p ro v e in c e n tiv e s a ro u n d Va in sig h t a n d fo rw a rd -lo o k in g in fo rm a tio n fin a n c ia l m a n a g e m e n t e ffic ie n c y lue o I m p ro v e fin a n c ia l ris k m a n a g e m e n t p ro c e sse s o U tiliz e ta x -e ffe c tiv e c o rp o ra te stru c tu re s fo r Co Pro o I m p ro v e b u sin e s s c a se d e v e lo p m e n t a n d a n a ly s is o w n e rsh ip /lic e n sin g o f in ta n g ib le a sse ts (p a te n ts, ntr p ro c e sse s tra d e n a m e s, IP , e tc .) act posi o I m p ro v e m a n a g e m e n t o f o Im p ro v e c o m m u n ic a tio n tra n s fe r p ric in g a ro u n d im p ro v e m e n t o U tiliz e ta x -e ffe c tiv e p rio ritie s - e tion c o rp o ra te stru c tu re s fo r o In c re a se fo c u s o n s ta k e h o ld e r o w n e rsh ip /lic e n sin g o f R e la tio n sh ip s Im p ro v e xam / in ta n g ib le a sse ts (p a te n ts, tra d e n a m e s, IP , e tc .) o I m p ro v e m a n a g e m e n t o f u tiliz a tio n o f in te lle c tu a l p ro p e rty o In c re a se e m p h a sis o n ple tra n s fe r p ric in g o In c re a se fo c u s o n m a n a g e ria l, fo r w a rd lo o k in g in fo rm a tio n o In c re a se fo c u s o n ris k le v e ra g in g stra te g ic a s se ts o D e v e lo p a n d le v e ra g e in te lle c tu a l c a p ita l (c o p yrig h ts, p a te n ts, m a n a g e m e n t a n d re g u la to ry tra d e m a rk s, e tc .) c o m p lia n c e o Im p ro v e a sse t d e v e lo p m e n t o In c re a se fo c u s o n sk ills o f m a n a g e m e n t a n d S ta k e h o ld e r R e la tio n sh ip s sta ff o In c re a se fo c u s o n s tra te g ic o Im p ro v e in c e n tiv e s a ro u n d a sse ts (in te lle c tu a l p ro p e rty, a sse t d e v e lo p m e n t e tc .) o In c re a se e m p h a sis o n le v e ra g in g stra te g ic a s se ts
  • 10. Why? What’s in it for stakeholders? • The business gets new sources of internal growth – not capital but innovation intensive • The business re-uses intellectual capital already created in new contexts (asset efficiency) • People get new, interesting and engaging assignments, giving room to creativity, and building bond • HR prestige and business credibility improving thru business critical projects and collaborative efforts • HR gets out of “stuck” status, particularly in crisis environment – best defense is rush ahead