1. Documentum
Card Sorting Exercise
Matt Johnson
Marina Kamenetskiy
Tina Nomura
9 February 2012
© Copyright 2012 EMC Corporation. All rights reserved. 1

2. Documentum Card Sorting exercise
• Very large number of
Documentum products
– 200-300 identified in support
space
– Difficulty browsing/identifying
products
• Unclear how these products
relate to one another
– Many appear to be orphan
items
– Apparent lack of
categorization by functionality
© Copyright 2012 EMC Corporation. All rights reserved. 2

3. Documentum on EMC Online Support
© Copyright 2012 EMC Corporation. All rights reserved. 3

4. Documentum on emc.com
© Copyright 2012 EMC Corporation. All rights reserved. 4

5. Why Card Sorting?
Identifies items that
are likely to be
difficult to
categorize and find
Enables understanding
of how users are
likely to group items
Identifies terminology
that is likely to be
misunderstood.
© Copyright 2012 EMC Corporation. All rights reserved. 5

6. The tool we used
© Copyright 2012 EMC Corporation. All rights reserved. 6

7. Summary + Next Steps
• Organizing Documentum products into seven
high-level categories is justified based on an
empirical analysis of user card sort data
• 89 percent of items included in card sort fall into
at least one of the seven categories identified
• Next steps:
– Closed card sort on user-generated categories
– Usability testing on category-driven site navigation
© Copyright 2012 EMC Corporation. All rights reserved. 7

8. Presentation of survey results
© Copyright 2012 EMC Corporation. All rights reserved. 8