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BTEC Unit 3 Introducing Customer Service
BTEC Hosp, Travel and Tourism Unit 3 – Introducing Customer Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Unit 3 – Introducing Customer Service  Assessment: ,[object Object]
 
What is Customer Service ,[object Object],[object Object],[object Object],[object Object],[object Object]
Why is Customer Service Important at Virgin Atlantic? ,[object Object],[object Object]
DIRECT CONTACT: ,[object Object],[object Object],[object Object]
Customer Service – Direct Contact Role Play ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The effects of poor customer service ,[object Object],[object Object]
Different Types of Customers ,[object Object],[object Object],[object Object],[object Object]
Preparing yourself and your area for customer service ,[object Object],[object Object],[object Object],[object Object]
Communication Skills ,[object Object],[object Object],[object Object]
Customer Service at Bromley Court Hotel ,[object Object],[object Object]
Customer Service Assessment Activity at Lewisham College ,[object Object],[object Object]

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Btec Unit 3

  • 1. BTEC Unit 3 Introducing Customer Service
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