Building trust in smart systems

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Daniel Svonava

Tecnologia Negócios

Building user trust in
smart machines

@svonava, svonava@gmail.com, svonava.com

Trust
“The willingness to be vulnerable to the actions
of another party based on the expectation that
the other will perform a particular action
important to the trustor, irrespective of the
ability to monitor or control the other party.”
(Mayer et al. 1995)

Foundations of trust

Sincerity
Reliability
Competence
Care

Foundations of trust: Reliability

Robustness?

That’s all folks!
Questions?

Sincerity, Reliability, Competence, Care

Bulvarny datablog
topky.sk +
cynickaobluda +
theguardian.com/data
Interested?
> svonava@gmail.com

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Building trust in smart systems

1. Building user trust in smart machines @svonava, svonava@gmail.com, svonava.com

4. Trust “The willingness to be vulnerable to the actions of another party based on the expectation that the other will perform a particular action important to the trustor, irrespective of the ability to monitor or control the other party.” (Mayer et al. 1995)

5. Trust is complex

6. Foundations of trust Sincerity Reliability Competence Care

7. Foundations of trust Sincerity

8. Foundations of trust: Sincerity

9. Foundations of trust: Sincerity

10. Foundations of trust: Sincerity

11. Foundations of trust: Sincerity

12. Foundations of trust Reliability

13. Foundations of trust: Reliability

14. Foundations of trust: Reliability

15. Foundations of trust: Reliability Robustness?

16. Foundations of trust Competence