Game UX Summit - Designing for the Audience
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My presentation on real-time dashboards for esports spectators at the Game UX Summit 2019 in Lille, France.
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Game UX Summit - Designing for the Audience
- 1. DESIGNING FOR THE AUDIENCE SVEN CHARLEER, PHD FREELANCE USER RESEARCH DATAVIZ / GAMES @SVENCHARLEER #GameUXsummit REAL-TIME ESPORTS DASHBOARDS
- 2. ORIGINS THE RESEARCH TAKING IT TO THE CROWD svencharleer.com
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- 13. Arnold, Kimberly E., and Matthew D. Pistilli. Course Signals at Purdue: Using learning analytics to increase student success. Proceedings of the 2nd International Conference on Learning Analytics and Knowledge. ACM, 2012. Engelbart, D. C. (2001). Augmenting human intellect: a conceptual framework (1962). PACKER, Randall and JORDAN, Ken. Multimedia. From Wagner to Virtual Reality. New York: WW Norton & Company, 64-90.
- 16. svencharleer.com KATHRIN GERLING FRANCISCO GUTIÉRREZ HANS CAUWENBERGH BRAM LUYCX KATRIEN VERBERT
- 21. UNDERSTANDING THE USER NEEDS svencharleer.com ITERATIVE DESIGN PROCESS FINAL USER EVALUATION
- 22. UNDERSTANDING THE USER NEEDS svencharleer.com ITERATIVE DESIGN PROCESS FINAL USER EVALUATION 788 participants ONLINE SURVEYS r/LeagueOfLegends 167 r/GloblalOffensive 596
- 23. UNDERSTANDING THE USER NEEDS svencharleer.com ITERATIVE DESIGN PROCESS FINAL USER EVALUATION Paper, digital mockup, interactive prototypes NLoL =10, NCS:GO =8 USABILITY THINK ALOUD / SEMI-STRUCTURED INTERVIEWS
- 24. UNDERSTANDING THE USER NEEDS svencharleer.com ITERATIVE DESIGN PROCESS FINAL USER EVALUATION 18 participants NLoL =10, NCS:GO =8 SEMI-STRUCTURED INTERVIEWS EYE-TRACKING INDUCTIVE THEMATIC ANALYSIS
- 25. svencharleer.com Themes Total % Total % 1 Impact on spectator experience 101 29.2 50 33.3 2 Flexible and lightweight dashboards 98 28.3 39 26.0 3 Impact on cognitive load 51 14.7 12 8.0 4 Trust and complexity of information 54 15.6 3 2.0 5 Contextual factors 29 8.4 32 21.3 6 Usability 13 3.8 14 9.3 CS:GOLoL
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- 31. DESIGN GOALS: GLANCEABILITY svencharleer.com IMPACT ON COGNITIVE LOAD “I might prefer to watch later and not during the stream, because I need to be able to think about it” “Okay, now I did look a lot [at recent damage] and that did sometimes distract me from the game, I think. Sometimes that caused me to miss an entire team fight”
- 35. DESIGN GOALS: ADAPTABILITY svencharleer.com CONTEXTUAL FACTORS Game phase - environment - viewer type - replay
- 37. DESIGN GOALS: ADAPTABILITY svencharleer.com NEED FOR LIGHTWEIGHT AND FLEXIBLE DASHBOARDS “I think there is too much information [on the dashboard]. Maybe you can personalise certain things.”
- 38. DESIGN GOALS: INTELLIGENCE “Damage across the entire game is interesting when not much is going on. It would be nice if the dashboard would automatically switch [to recent damage] when damage is done.”
- 39. "The vulnerabilities help me understand why junglers choose to gank in certain lanes" DESIGN GOALS: INTELLIGENCE
- 40. DESIGN GOALS: TRANSPARENCY svencharleer.com TRUST AND COMPLEXITY OF INFORMATION “[It is all going a bit too fast for me], League of Legends is a fast game, sometimes you are not going to be able to follow the game as well. A simple number says enough sometimes.”
- 41. “I prefer to analyse such things myself at that right moment during the stream instead of looking at vulnerability. I can deduce it myself from what I see.”
- 42. svencharleer.com Charleer, S., Gerling, K., Gutiérrez, F., Cauwenbergh, H., Luycx, B., & Verbert, K. (2018, October). Real-Time Dashboards to Support eSports Spectating. In Proceedings of the 2018 Annual Symposium on Computer-Human Interaction in Play (pp. 59-71). ACM
- 43. Charleer, S., Gutiérrez, F., Gerling, K., & Verbert, K. (2018, October). Towards an open standard for gameplay metrics. In Proceedings of the 2018 Annual Symposium on Computer-Human Interaction in Play Companion Extended Abstracts (pp. 399-406). ACM
- 44. TAKING IT TO THE CROWD GRID svencharleer.com
- 49. SPONSORS September 17, 2019 - During Gambit Youngsters vs Illuminar, play ! " COMPETING TEAMS Illuminar SEP 25, 2019 - 16:40 See Results MATCH CENTER SMASH Movistar Riders SEP 26, 2019 - 13:00 See Results MATCH CENTER SMASH GamerLegion SEP 26, 2019 - 16:00 See Results MATCH CENTER Illuminar Featured Matches Full Schedule # PLAYER MP KDR KILLS 1 STYKO 12 1.21 276 2 nawwk 11 1.33 245 3 zehN 12 1.04 241 4 Maden 12 0.93 228 5 Maikelele 12 1.00 217 6 dennis 11 1.06 211 7 Hampus 11 0.97 206 8 DeathZz 10 1.04 190 9 ALEX 10 0.95 174 10 stavn 6 1.33 173 Performance Leaders TOTAL KILLS 9649 # TOTAL HEADSHOTS 4476 $ TOTAL DAMAGE DONE 1053622 % ROUNDS PLAYED 1441 & GRID INSIGHTS championscup.gg
- 52. Charleer, S., Gutiérrez Hernández, F., & Verbert, K. (2018). Supporting job mediator and job seeker through an actionable dashboard. In Proceedings of the 24th IUI conference on Intelligent User Interfaces. ACM.
- 53. @SVENCHARLEER /IN/SVENCHARLEER SVENCHARLEER@GMAIL.COM SVENCHARLEER.COM #GameUXsummit SVEN CHARLEER, PHD FREELANCE USER RESEARCH DATAVIZ / GAMES