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MANAGING CREATIVESA D i f f e r e n t P e r s p e c t i v e
J I M C O P A C I N O
S V C S E A T T L E - J I M C O P A C I N O 1
HELLO,AND THANK YOU
S V C S E A T T L E - J I M C O P A C I N O 2
LET’SGET ACQUAINTED.
S V C S E A T T L E - J I M C O P A C I N O 3
S V C S E A T T L E - J I M C O P A C I N O 4
S V C S E A T T L E - J I M C O P A C I N O 5
Autotelic (noun)
An individual who performs a task
for its own intrinsic reward
S V C S E A T T L E - J I M C O P A C I N O 6
Autonomy
Mastery
Purpose
S V C S E A T T L E - J I M C O P A C I N O 7
S V C S E A T T L E - J I M C O P A C I N O 8
S V C S E A T T L E - J I M C O P A C I N O 9
IF/THEN REWARDS
S V C S E A T T L E - J I M C O P A C I N O 1 0
Algorithmic vs. Heuristic
S V C S E A T T L E - J I M C O P A C I N O 1 1
S V C S E A T T L E - J I M C O P A C I N O 1 2
S V C S E A T T L E - J I M C O P A C I N O 1 3
Managing Self-Managers
S V C S E A T T L E - J I M C O P A C I N O 1 4
Their reward is
the joy of the task.
A.M.P.
S V C S E A T T L E - J I M C O P A C I N O 1 5
Doesthismakeyouirrelevant?
S V C S E A T T L E - J I M C O P A C I N O 1 6
Frees you to do the
heroic work of a manager
S V C S E A T T L E - J I M C O P A C I N O 1 7
S V C S E A T T L E - J I M C O P A C I N O 1 8
Maintainauthority
butsurrendercontrol.
S V C S E A T T L E - J I M C O P A C I N O 1 9
Theory X vs. Theory Y
S V C S E A T T L E - J I M C O P A C I N O 2 0
S V C S E A T T L E - J I M C O P A C I N O 2 1
S V C S E A T T L E - J I M C O P A C I N O 2 2
S V C S E A T T L E - J I M C O P A C I N O 2 3
S V C S E A T T L E - J I M C O P A C I N O 2 4
Rewards Only
Work Environment
( ROWE )
S V C S E A T T L E - J I M C O P A C I N O 2 5
Disclaimer!
S V C S E A T T L E - J I M C O P A C I N O 2 6
The Creative Brief:
The superpower of
the heroic manager
S V C S E A T T L E - J I M C O P A C I N O 2 7
Why do most briefs fail?
S V C S E A T T L E - J I M C O P A C I N O 2 8
Why do most briefs fail?
•	Too long
S V C S E A T T L E - J I M C O P A C I N O 2 9
Why do most briefs fail?
•	Too long
•	Too BROAD
S V C S E A T T L E - J I M C O P A C I N O 3 0
“An entertaining experience brought to
you by good guys who care about the fans.”
S V C S E A T T L E - J I M C O P A C I N O 3 1S V C S E A T T L E - J I M C O P A C I N O 3 1
S V C S E A T T L E - J I M C O P A C I N O 3 2
Why do most briefs fail?
•	Too long
•	Too BROAD
•	FAIL TO INSPIRE
S V C S E A T T L E - J I M C O P A C I N O 3 3
THE HEART BEHIND THE CREST
S V C S E A T T L E - J I M C O P A C I N O 3 4
S V C S E A T T L E - J I M C O P A C I N O 3 5
S V C S E A T T L E - J I M C O P A C I N O 3 6
S V C S E A T T L E - J I M C O P A C I N O 3 7S V C S E A T T L E - J I M C O P A C I N O 3 7
S V C S E A T T L E - J I M C O P A C I N O 3 8S V C S E A T T L E - J I M C O P A C I N O 3 8
S V C S E A T T L E - J I M C O P A C I N O 3 9S V C S E A T T L E - J I M C O P A C I N O 3 9
S V C S E A T T L E - J I M C O P A C I N O 4 0S V C S E A T T L E - J I M C O P A C I N O 4 0
three qualities of a good brief
•	BREVITY
•	FOCUS
•	INSPIRATION
S V C S E A T T L E - J I M C O P A C I N O 4 1
Stuff I’ve learned the hard way
S V C S E A T T L E - J I M C O P A C I N O 4 2
“Sales vs. Delivery”
S V C S E A T T L E - J I M C O P A C I N O 4 3
S V C S E A T T L E - J I M C O P A C I N O 4 4
S V C S E A T T L E - J I M C O P A C I N O 4 5
S V C S E A T T L E - J I M C O P A C I N O 4 6
“Give me the freedom of
a tightly defined brief.”
S V C S E A T T L E - J I M C O P A C I N O 4 7
“The Firefighter Syndrome”
S V C S E A T T L E - J I M C O P A C I N O 4 8
S V C S E A T T L E - J I M C O P A C I N O 4 9
S V C S E A T T L E - J I M C O P A C I N O 5 0
Interruptions in the workplace
S V C S E A T T L E - J I M C O P A C I N O 5 1
S V C S E A T T L E - J I M C O P A C I N O 5 2
Research shows it takes
25 MINUTES to return from
interruption to immersion
S V C S E A T T L E - J I M C O P A C I N O 5 3
“Is the question really
necessary there and then?”
S V C S E A T T L E - J I M C O P A C I N O 5 4
On Hiring
S V C S E A T T L E - J I M C O P A C I N O 5 5
Resumes and references
only get you so far
S V C S E A T T L E - J I M C O P A C I N O 5 6
Questions for the
would-be Autotelic
S V C S E A T T L E - J I M C O P A C I N O 5 7
“What inspires you
about work?”
S V C S E A T T L E - J I M C O P A C I N O 5 8
“Who are your heroes
and why?”
S V C S E A T T L E - J I M C O P A C I N O 5 9
“What 3 adjectives would
people use to describe you?”
S V C S E A T T L E - J I M C O P A C I N O 6 0
“What’s the happiest day
you’ve ever had at work.”
S V C S E A T T L E - J I M C O P A C I N O 6 1
“What’s the creative solution
you’re most proud of?”
S V C S E A T T L E - J I M C O P A C I N O 6 2
“I want you to take 5 minutes
and interview me.”
S V C S E A T T L E - J I M C O P A C I N O 6 3
Tease out most important traits
•	Self-direction
•	Value/purpose of work
•	Collaborative style
•	Extrinsic rewards
S V C S E A T T L E - J I M C O P A C I N O 6 4
OK,
what do you guys want
to talk about?
S V C S E A T T L E - J I M C O P A C I N O 6 5
MANAGING CREATIVESA D i f f e r e n t P e r s p e c t i v e
J I M C O P A C I N O
S V C S E A T T L E - J I M C O P A C I N O 6 6

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Managing Creative People

  • 1. MANAGING CREATIVESA D i f f e r e n t P e r s p e c t i v e J I M C O P A C I N O S V C S E A T T L E - J I M C O P A C I N O 1
  • 2. HELLO,AND THANK YOU S V C S E A T T L E - J I M C O P A C I N O 2
  • 3. LET’SGET ACQUAINTED. S V C S E A T T L E - J I M C O P A C I N O 3
  • 4. S V C S E A T T L E - J I M C O P A C I N O 4
  • 5. S V C S E A T T L E - J I M C O P A C I N O 5
  • 6. Autotelic (noun) An individual who performs a task for its own intrinsic reward S V C S E A T T L E - J I M C O P A C I N O 6
  • 7. Autonomy Mastery Purpose S V C S E A T T L E - J I M C O P A C I N O 7
  • 8. S V C S E A T T L E - J I M C O P A C I N O 8
  • 9. S V C S E A T T L E - J I M C O P A C I N O 9
  • 10. IF/THEN REWARDS S V C S E A T T L E - J I M C O P A C I N O 1 0
  • 11. Algorithmic vs. Heuristic S V C S E A T T L E - J I M C O P A C I N O 1 1
  • 12. S V C S E A T T L E - J I M C O P A C I N O 1 2
  • 13. S V C S E A T T L E - J I M C O P A C I N O 1 3
  • 14. Managing Self-Managers S V C S E A T T L E - J I M C O P A C I N O 1 4
  • 15. Their reward is the joy of the task. A.M.P. S V C S E A T T L E - J I M C O P A C I N O 1 5
  • 16. Doesthismakeyouirrelevant? S V C S E A T T L E - J I M C O P A C I N O 1 6
  • 17. Frees you to do the heroic work of a manager S V C S E A T T L E - J I M C O P A C I N O 1 7
  • 18. S V C S E A T T L E - J I M C O P A C I N O 1 8
  • 19. Maintainauthority butsurrendercontrol. S V C S E A T T L E - J I M C O P A C I N O 1 9
  • 20. Theory X vs. Theory Y S V C S E A T T L E - J I M C O P A C I N O 2 0
  • 21. S V C S E A T T L E - J I M C O P A C I N O 2 1
  • 22. S V C S E A T T L E - J I M C O P A C I N O 2 2
  • 23. S V C S E A T T L E - J I M C O P A C I N O 2 3
  • 24. S V C S E A T T L E - J I M C O P A C I N O 2 4
  • 25. Rewards Only Work Environment ( ROWE ) S V C S E A T T L E - J I M C O P A C I N O 2 5
  • 26. Disclaimer! S V C S E A T T L E - J I M C O P A C I N O 2 6
  • 27. The Creative Brief: The superpower of the heroic manager S V C S E A T T L E - J I M C O P A C I N O 2 7
  • 28. Why do most briefs fail? S V C S E A T T L E - J I M C O P A C I N O 2 8
  • 29. Why do most briefs fail? • Too long S V C S E A T T L E - J I M C O P A C I N O 2 9
  • 30. Why do most briefs fail? • Too long • Too BROAD S V C S E A T T L E - J I M C O P A C I N O 3 0
  • 31. “An entertaining experience brought to you by good guys who care about the fans.” S V C S E A T T L E - J I M C O P A C I N O 3 1S V C S E A T T L E - J I M C O P A C I N O 3 1
  • 32. S V C S E A T T L E - J I M C O P A C I N O 3 2
  • 33. Why do most briefs fail? • Too long • Too BROAD • FAIL TO INSPIRE S V C S E A T T L E - J I M C O P A C I N O 3 3
  • 34. THE HEART BEHIND THE CREST S V C S E A T T L E - J I M C O P A C I N O 3 4
  • 35. S V C S E A T T L E - J I M C O P A C I N O 3 5
  • 36. S V C S E A T T L E - J I M C O P A C I N O 3 6
  • 37. S V C S E A T T L E - J I M C O P A C I N O 3 7S V C S E A T T L E - J I M C O P A C I N O 3 7
  • 38. S V C S E A T T L E - J I M C O P A C I N O 3 8S V C S E A T T L E - J I M C O P A C I N O 3 8
  • 39. S V C S E A T T L E - J I M C O P A C I N O 3 9S V C S E A T T L E - J I M C O P A C I N O 3 9
  • 40. S V C S E A T T L E - J I M C O P A C I N O 4 0S V C S E A T T L E - J I M C O P A C I N O 4 0
  • 41. three qualities of a good brief • BREVITY • FOCUS • INSPIRATION S V C S E A T T L E - J I M C O P A C I N O 4 1
  • 42. Stuff I’ve learned the hard way S V C S E A T T L E - J I M C O P A C I N O 4 2
  • 43. “Sales vs. Delivery” S V C S E A T T L E - J I M C O P A C I N O 4 3
  • 44. S V C S E A T T L E - J I M C O P A C I N O 4 4
  • 45. S V C S E A T T L E - J I M C O P A C I N O 4 5
  • 46. S V C S E A T T L E - J I M C O P A C I N O 4 6
  • 47. “Give me the freedom of a tightly defined brief.” S V C S E A T T L E - J I M C O P A C I N O 4 7
  • 48. “The Firefighter Syndrome” S V C S E A T T L E - J I M C O P A C I N O 4 8
  • 49. S V C S E A T T L E - J I M C O P A C I N O 4 9
  • 50. S V C S E A T T L E - J I M C O P A C I N O 5 0
  • 51. Interruptions in the workplace S V C S E A T T L E - J I M C O P A C I N O 5 1
  • 52. S V C S E A T T L E - J I M C O P A C I N O 5 2
  • 53. Research shows it takes 25 MINUTES to return from interruption to immersion S V C S E A T T L E - J I M C O P A C I N O 5 3
  • 54. “Is the question really necessary there and then?” S V C S E A T T L E - J I M C O P A C I N O 5 4
  • 55. On Hiring S V C S E A T T L E - J I M C O P A C I N O 5 5
  • 56. Resumes and references only get you so far S V C S E A T T L E - J I M C O P A C I N O 5 6
  • 57. Questions for the would-be Autotelic S V C S E A T T L E - J I M C O P A C I N O 5 7
  • 58. “What inspires you about work?” S V C S E A T T L E - J I M C O P A C I N O 5 8
  • 59. “Who are your heroes and why?” S V C S E A T T L E - J I M C O P A C I N O 5 9
  • 60. “What 3 adjectives would people use to describe you?” S V C S E A T T L E - J I M C O P A C I N O 6 0
  • 61. “What’s the happiest day you’ve ever had at work.” S V C S E A T T L E - J I M C O P A C I N O 6 1
  • 62. “What’s the creative solution you’re most proud of?” S V C S E A T T L E - J I M C O P A C I N O 6 2
  • 63. “I want you to take 5 minutes and interview me.” S V C S E A T T L E - J I M C O P A C I N O 6 3
  • 64. Tease out most important traits • Self-direction • Value/purpose of work • Collaborative style • Extrinsic rewards S V C S E A T T L E - J I M C O P A C I N O 6 4
  • 65. OK, what do you guys want to talk about? S V C S E A T T L E - J I M C O P A C I N O 6 5
  • 66. MANAGING CREATIVESA D i f f e r e n t P e r s p e c t i v e J I M C O P A C I N O S V C S E A T T L E - J I M C O P A C I N O 6 6