2. • Why being meaningful matters
• What being meaningful means in cosmetics
20mins
• How brands are bringing to life
• L’Oreal exercise: what and how
• Discussion
• Takeaways
30mins
20mins
10mins
3. Most people would not care if
73% of brands disappeared
Only 20% of brands notably
improve our quality of life
Source: HMG Meaningful Brands 2013
4. Relationships Are Largely Broken,
With Notable Differences Across Markets
EUROPE
Contribution
% of brands improving notably
people’s quality of life
Attachment
% of brands people would care
about if they disappeared
Source: HMG Meaningful Brands 2013
LATAM
ASIA
(Mex, Br, Arg,
USA
(Fr, UK, Ger, It, Sp, Port,
Net, Sweden, Russia,
Baltics, Turkey)
(China, India, Indonesia,
Japan)
Chile, Peru)
20%
5%
9%
27%
39%
27%
7%
8%
42%
51%
5. Unmet Expectations Fuel The Disconnection
EUROPE
% AGREE 2013
USA
LATAM
ASIA
Brands work hard at improving our
quality of life and well-being
40%
29%
36%
46%
53%
They communicate honestly
32%
21%
26%
36%
52%
I generally trust brands
46%
38%
40%
49%
61%
Brands can play a role in
improving my quality of life
53%
49%
58%
65%
37%
Blue = higher, red = lower than global average
Source: HMG Meaningful Brands 2013
6. Disconnections Exist Too In Natural Cosmetics
45%
People in Europe think that Natural/ Organic cosmetic claims are not credible
88%
Hungry for more information and transparency about how the company
sources natural ingredients
51%
Look for third party certification marks in deciding whether a beauty product is
green
46%
Place a greater emphasis on product proven effectiveness than the inclusion of
natural ingredients
Source: Datamonitor
7. With Evolving Holistic And Natural Beauty Concepts
NEW
BEAUTY
REALITY
For 70% of consumers
Physical Attractiveness is
important in creating a feeling
of wellness / wellbeing
A more meaningful &
holistic approach to beauty
Source: Datamonitor
NATURAL
DIALOG
Over 3 in 10 deem Ethical/
Environmental issues to be
important in determining which
make-up products to buy
Sustainability fuels the
natural dialogue
8. 21st Century Relationships
" 134,000 Consumers
" 23 Markets
" Over 700 Brands
" 12 Industries
" Ongoing 5+ years
Meaningful Brands is a new metric of brand
strength
It is the first global framework to connect
human well-being with brands
It measures the quality of benefits brands
bring to people’s lives
9. Meaningful Brands Outperform The Market By 120%
HM MEANINGFUL BRANDS Index’13
x 120% STOXX 1800
MB Index considers top 25 meaningful global brands (from companies operating in the stock market)
MB Index considers top 25 meaningful global brands (from companies operating in the stock market)
10. And Meaningfulness Pays In Marketing Terms
GLOBAL
mb 2013
Personal
Care
CPG
Retail
Brand
Indicators
Highest
MBI 13
Lowest
MBI 13
Highest
MBI 13
Lowest
MBI 13
Highest
MBI 13
Lowest
MBI 13
Overall Impression
86%
59%
86%
69%
87%
45%
Purchase intent
49%
20%
49%
33%
85%
27%
Repeat Purchase
Intent
94%
74%
94%
88%
93%
63%
Advocacy
79%
45%
79%
65%
85%
36%
Quality of Life
Contribution
68%
22%
68%
55%
69%
35%
Attachment
68%
20%
68%
44%
69%
34%
Source: HMG Meaningful Brands 2013
11. By Understanding What Matters
Marketplace:
Going beyond the product
Personal wellbeing:
Exploring how cosmetic brands
tangibly improve peoples’ lives
Collective wellbeing:
And the role they play in society
Source: HMG Meaningful Brands 2013
12. Attributes Behind Our Wellbeing Dimensions
•
•
•
•
•
Happier
Self-expression
Self-esteem
Respect
Life satisfaction
• Life easier
• Better habits
• Better organize
• Good workplace
Fair treatment
• Smarter
decisions
• Learning
• Benefits the economy
Create jobs
Source: HMG Meaningful Brands 2013
• Healthier
• Fitter
• Ethical
• Transparent
• Sustainability leader
• Connect & share
• Reduce, reuse, • Manage my
• Belonging
recycle
spending
• Enjoyable co.
• Protect
• Grow my wealth
interactions
environment
• Grow my income
• Build relationships • Sense of
purpose
• Supports causes
• Uses local suppliers
• Community
development
• Socially committed
•
•
•
•
•
•
Sustainable sourcing
Natural resources
Enabler
Promotes recycling
Reduces packaging
Environment committed
13. Tomorrow
Our Belief And Pathway To Growing Brand Value
Meaningful
Aspirational
Today
Functional
Cost-advantage
Source: HMG Meaningful Brands 2013
Differentiation
Make a difference
14. Brands That Enhance The Wellbeing Of Citizens,
Communities And Societies Are More Meaningful
MEANINGFUL BRANDS Global 2013
Source: HMG Meaningful Brands 2013
15. A Holistic Wellbeing Approach Is Important For Cosmetics
Marketplace outputs
‣
‣
‣
‣
‣
Good quality
Safe & Responsible
Useful
Innovative
Category leader
Personal wellbeing
EMOTIONAL
Happier, Enjoyable, Life satisfaction,
Self-esteem, Show-off, Respect
PHYSICAL
Fitter, Healthier
ORGANIZATIONAL
Life easier, Good habits
INTELLECTUAL
Smarter
Source: HMG Meaningful Brands 2013
Collective wellbeing
GOV & ETHICS
Ethical, Transparent, Sust. leader
ENVIRONMENT
Sustainable sourcing, Water/
Operations, Enabler
ECONOMY
Benefits Economy, Creates jobs
16. Environment And Ethics Are Influential In Driving
Impression And Loyalty In Cosmetics
Gov & Ethics
Environment
Natural
Relative Importance through the Consumer Decision Journey
110
105
100
95
90
85
80
Familiarity
Impression
100: average importance
Source: HMG Meaningful Brands 2013
Purchase
Intent
Repeat Intent Advocacy
Quality of
Life
Attachment
17. Dove: Championing The Concept Of Real Beauty,
Helping People Realize Their Personal Potential
+
.
Ranked #6
global mbi
2013
Champion
+
.
+
.
...tackles a big problem facing
society or humanity and
attempts to tangibly solve it.
...and has the courage to go
where other brands don’t
18. Natura: Pioneering Environmental Solutions And
Enhancing Relationships, “Well-being, Being Well”
+
.
Champion
Ranked #5
Brazil mbi
2013
+
.
19.
20. L’Oreal Attachment Varies Across Markets
Contribution
Global
% of people who think that
the brand notably improves
their quality of life
India
Brazil
Spain
Peru
Argentina
Portugal
Germany
22%
50%
Attachment
% of people who would really
care if the brand disappeared
67%
61%
57%
48%
48%
42%
38%
51%
Cosmetics average
57%
63%
54%
54%
54%
47%
45%
31%
48%
61%
58%
55%
53%
51%
51%
40%
29%
50%
49%
61%
48%
59%
53%
52%
45%
46%
Cosmetics average
Above market average
Italy
Below market average
Source: HMG Meaningful Brands 2013
Similar to market average
21. What Are Potential
Opportunity Areas
For L’Oreal Global
To Improve
Performance?
Source: HMG Meaningful Brands 2013
mb Matrix
L’OREAL GLOBAL
22. What Role Does
And Could
L’Oreal Play?
A
S
P
Rebel
I
R
A
T
I
O Pleasure seeker
N
A
L
Conservative
Magician
M
E
A
N
I
N
G
F
U
L
Champion
Truth-teller
Coach
Mentor
Artist
Explorer
Guardian
Sharer
Genius
Gambler
Prophet
Healer
23. Some Ways How L’Oreal Is Bringing To Life Today
Quality And Innovation
Women and Science
Employee Action
25. Embed Initiatives Into The
Company DNA And Core
Purpose,
Anchor Through The Core
Product,
In Keeping With Brand Role
Explore Ways to Scale
Through Social And
Participatory Models
26. Our long-term vision and daily mission:
vision:
mission:
We build
MEANINGFUL BRANDS
that create better futures for
people, for business, for clients,
and the world
We enable
MEANINGFUL CONNECTIONS
that create real-time value for
brands, people and their
communities
29. People Do Not Demand
Utopian Lives
But Real Outcomes
And More Meaningful
Lifestyles
30. Brands Face High Expectations
% AGREE 2013
EUROPE
Large companies should be
actively involved in solving
social/ environmental
problems
71%
I frequently consider the
impact of a brand on people’s
50%
wellbeing or the environment
when I buy
Blue = higher, red = lower than global average
Source: HMG Meaningful Brands 2013
USA
LATAM
ASIA
71%
64%
80%
76%
42%
38%
63%
64%