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Neuro Web Design: What makes them click?

            Human Factors International, Inc.                   User Experience for a Better World




   UPA
   June 2011




© 2011 Human Factors International, Inc. All rights reserved.
40,000,000


© 2011 Human Factors International, Inc. All rights reserved.   2
40




© 2011 Human Factors International, Inc. All rights reserved.        3
© 2011 Human Factors International, Inc. All rights reserved.   4
yesterday was he aggressive she.



                            was rude lady that yesterday.



                                   my disturb work it don’t.



© 2011 Human Factors International, Inc. All rights reserved.   5
his you boy respects the.



                       your appreciate gesture until I.



                          always to waits he patiently.



© 2011 Human Factors International, Inc. All rights reserved.   6
sleeping far the dog is.


                                           begin green hat is my.



                                         cold can always snow is.




© 2011 Human Factors International, Inc. All rights reserved.        7
© 2011 Human Factors International, Inc. All rights reserved.   8
© 2011 Human Factors International, Inc. All rights reserved.   9
© 2011 Human Factors International, Inc. All rights reserved.   10
Iyengar, Sheena S. and Mark R. Lepper. 2000. When choice is demotivating:
       Can one desire too much of a good thing?. Journal of Personality and Social
       Psychology. 79: 995-1006.

© 2011 Human Factors International, Inc. All rights reserved.                        11
© 2011 Human Factors International, Inc. All rights reserved.   12
© 2011 Human Factors International, Inc. All rights reserved.   13
© 2011 Human Factors International, Inc. All rights reserved.   14
One                                                   Five
                  bystander                                              bystanders




            Gives help 85%                                              Gives help 31%
              of the time                                                 of the time



   Latane, B., and J.M. Darley. “Group Inhibition of Bystander Intervention in Emergencies.” Journal of
   Personality and Social Psychology 10 (1968): 215-21.

© 2011 Human Factors International, Inc. All rights reserved.                                             15
Chen, Yi-Fen, Herd behavior in purchasing books online, Computers in Human Behavior, 24,
(2008), 1977-1992.


© 2011 Human Factors International, Inc. All rights reserved.                              16
Kunz, P.R. and M. Wolcott. 1976. Season’s Greetings: From my status to yours. Social
        Science Research, 5:269-278.
© 2011 Human Factors International, Inc. All rights reserved.                                  17
Gamberini, Luciano, Giovanni Petrucci, Andrea Spoto, Anna Spagnolli. 2007.
          Embedded persuasive strategies to obtain visitors' data: Comparing reward and
          reciprocity in an amateur, knowledge-based website. In Persuasive Technology,
          Second International Conference on Persuasive Technology. New York: Springer.

© 2011 Human Factors International, Inc. All rights reserved.                             18
© 2011 Human Factors International, Inc. All rights reserved.   19
© 2011 Human Factors International, Inc. All rights reserved.   20
just how good is the cookie?




      Worchel, Stephen, Jerry Lee, and Akanbi Adewole. 1975. Effects of supply and demand
      on ratings of object value. Journal of Personality and Social Psychology. Vol 32(5),
      906-914.

© 2011 Human Factors International, Inc. All rights reserved.                                  21
© 2011 Human Factors International, Inc. All rights reserved.   22
Bechara, A., H. Damasio, D. Tranel, and A.R. Damasio. 1997. Deciding
        advantageously before knowing advantageous strategy. Science. 275,
        1293-1295.
© 2011 Human Factors International, Inc. All rights reserved.                  23
© 2011 Human Factors International, Inc. All rights reserved.   24
© 2011 Human Factors International, Inc. All rights reserved.   25
© 2011 Human Factors International, Inc. All rights reserved.   26
© 2011 Human Factors International, Inc. All rights reserved.   27
© 2011 Human Factors International, Inc. All rights reserved.   28
© 2011 Human Factors International, Inc. All rights reserved.   29
© 2011 Human Factors International, Inc. All rights reserved.   30
© 2011 Human Factors International, Inc. All rights reserved.   31
Singer, T., B. Seymour, J.
  O’Doherty, H. Kaube, J.D. Dolan,
  and C. Frith. 2004. Empathy for
  pain involves the affective but not
  sensory component of pain.
  Science. 303: 1157-1162.




© 2011 Human Factors International, Inc. All rights reserved.   32
© 2011 Human Factors International, Inc. All rights reserved.   33
© 2011 Human Factors International, Inc. All rights reserved.   34
© 2011 Human Factors International, Inc. All rights reserved.   35
© 2011 Human Factors International, Inc. All rights reserved.   36
© 2011 Human Factors International, Inc. All rights reserved.   37
© 2011 Human Factors International, Inc. All rights reserved.   38
© 2011 Human Factors International, Inc. All rights reserved.   39
© 2011 Human Factors International, Inc. All rights reserved.   40
© 2011 Human Factors International, Inc. All rights reserved.   41
© 2011 Human Factors International, Inc. All rights reserved.   42
© 2011 Human Factors International, Inc. All rights reserved.   43
© 2011 Human Factors International, Inc. All rights reserved.   44
© 2011 Human Factors International, Inc. All rights reserved.   45
© 2011 Human Factors International, Inc. All rights reserved.   46
© 2011 Human Factors International, Inc. All rights reserved.   47
© 2011 Human Factors International, Inc. All rights reserved.   48
© 2011 Human Factors International, Inc. All rights reserved.   49
© 2011 Human Factors International, Inc. All rights reserved.   50
© 2011 Human Factors International, Inc. All rights reserved.   51
© 2011 Human Factors International, Inc. All rights reserved.   52
© 2011 Human Factors International, Inc. All rights reserved.   53
© 2011 Human Factors International, Inc. All rights reserved.   54
© 2011 Human Factors International, Inc. All rights reserved.   55
56
                                                                5
© 2011 Human Factors International, Inc. All rights reserved.   6    56
© 2011 Human Factors International, Inc. All rights reserved.   57
© 2011 Human Factors International, Inc. All rights reserved.   58
The only true wisdom is in knowing you
     know nothing.

                                                                -- Socrates




© 2011 Human Factors International, Inc. All rights reserved.                 59
Susan Weinschenk, Ph.D.
                                                                susan@humanfactors.com
                                                                www.humanfactors.com

                                                                715-352-2816
                                                                @thebrainlady




© 2011 Human Factors International, Inc. All rights reserved.                             60

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UPA2011 Neuro Web Design talk

  • 1. Neuro Web Design: What makes them click? Human Factors International, Inc. User Experience for a Better World UPA June 2011 © 2011 Human Factors International, Inc. All rights reserved.
  • 2. 40,000,000 © 2011 Human Factors International, Inc. All rights reserved. 2
  • 3. 40 © 2011 Human Factors International, Inc. All rights reserved. 3
  • 4. © 2011 Human Factors International, Inc. All rights reserved. 4
  • 5. yesterday was he aggressive she. was rude lady that yesterday. my disturb work it don’t. © 2011 Human Factors International, Inc. All rights reserved. 5
  • 6. his you boy respects the. your appreciate gesture until I. always to waits he patiently. © 2011 Human Factors International, Inc. All rights reserved. 6
  • 7. sleeping far the dog is. begin green hat is my. cold can always snow is. © 2011 Human Factors International, Inc. All rights reserved. 7
  • 8. © 2011 Human Factors International, Inc. All rights reserved. 8
  • 9. © 2011 Human Factors International, Inc. All rights reserved. 9
  • 10. © 2011 Human Factors International, Inc. All rights reserved. 10
  • 11. Iyengar, Sheena S. and Mark R. Lepper. 2000. When choice is demotivating: Can one desire too much of a good thing?. Journal of Personality and Social Psychology. 79: 995-1006. © 2011 Human Factors International, Inc. All rights reserved. 11
  • 12. © 2011 Human Factors International, Inc. All rights reserved. 12
  • 13. © 2011 Human Factors International, Inc. All rights reserved. 13
  • 14. © 2011 Human Factors International, Inc. All rights reserved. 14
  • 15. One Five bystander bystanders Gives help 85% Gives help 31% of the time of the time Latane, B., and J.M. Darley. “Group Inhibition of Bystander Intervention in Emergencies.” Journal of Personality and Social Psychology 10 (1968): 215-21. © 2011 Human Factors International, Inc. All rights reserved. 15
  • 16. Chen, Yi-Fen, Herd behavior in purchasing books online, Computers in Human Behavior, 24, (2008), 1977-1992. © 2011 Human Factors International, Inc. All rights reserved. 16
  • 17. Kunz, P.R. and M. Wolcott. 1976. Season’s Greetings: From my status to yours. Social Science Research, 5:269-278. © 2011 Human Factors International, Inc. All rights reserved. 17
  • 18. Gamberini, Luciano, Giovanni Petrucci, Andrea Spoto, Anna Spagnolli. 2007. Embedded persuasive strategies to obtain visitors' data: Comparing reward and reciprocity in an amateur, knowledge-based website. In Persuasive Technology, Second International Conference on Persuasive Technology. New York: Springer. © 2011 Human Factors International, Inc. All rights reserved. 18
  • 19. © 2011 Human Factors International, Inc. All rights reserved. 19
  • 20. © 2011 Human Factors International, Inc. All rights reserved. 20
  • 21. just how good is the cookie? Worchel, Stephen, Jerry Lee, and Akanbi Adewole. 1975. Effects of supply and demand on ratings of object value. Journal of Personality and Social Psychology. Vol 32(5), 906-914. © 2011 Human Factors International, Inc. All rights reserved. 21
  • 22. © 2011 Human Factors International, Inc. All rights reserved. 22
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  • 59. The only true wisdom is in knowing you know nothing. -- Socrates © 2011 Human Factors International, Inc. All rights reserved. 59
  • 60. Susan Weinschenk, Ph.D. susan@humanfactors.com www.humanfactors.com 715-352-2816 @thebrainlady © 2011 Human Factors International, Inc. All rights reserved. 60