A staggering 97% of customers read online reviews before they buy, and nearly 1 in 2 customers trust only businesses with a 4-star rating or higher. As social proof has become more and more important, it’s time to get your reviews strategy in tip-top shape. Tune in to hear Kelsey Coleman, Director of Communications and Public Affairs at BBB share a guide on how to get more online reviews and deal with the bad ones. Some of the things you’ll learn on the webinar are: - Using lifetime customers and positive reviews to drive new customer growth - How to get more positive reviews for your business - Tips to handle and resolve negative reviews and customer frustrations - Do's & Don'ts for managing your online reputation and how to avoid common mistakes

1. How to Get More Online Reviews
(and Deal with the Bad Ones)
Local Business Workshop

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2014, 2015, 2016,
2017, 2018, 2019
The only all-in-one local marketing command center for attracting
lifetime customers and growing your local business.

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A Few Quick Reminders
You will receive a recording of this webinar. Please check
your spam folder for emails from Surefirelocal.com.
You can ask questions at any point by using the
questions/chat box or emailing
marketing@surefirelocal.com

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Who wants to win
today’s Google Home
Hub giveaway?

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Kelsey Coleman
Director of Communications &
Public Affairs

8. “It takes 20 years to build a reputation and five
minutes to ruin it. If you think about that, you’ll do
things differently.”
-Warren Buffett

11. Does your social media
presence help promote trust?

12. 3.8 billion people use
the internet!
1.9 billion people use
Facebook…
every month
92 percent of
consumers read
online reviews
…
On average, a consumer will look at over 10 information
sources before making a purchase

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20. …

28. How does the BBB help
companies promote trust?

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Your sole command center for
attracting lifetime customers
and growing your local business.
An all-in-one
marketing platform
for local businesses.
Get a complimentary analysis of your digital
presence and a demo during a 15-minute call
Let’s meet on
Wednesday
Let’s meet on
Thursday
Let’s meet
next week

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“Hey Google, who is the
winner to today’s Google
Home Hub giveaway?”

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SurefireLocal.com
marketing@surefirelocal.com
(571) 327-3391
Thank You!
Such a pleasure to work with. The
knowledge and experience they have
is amazing.
We have worked with Surefire Local
for over 8 years. Our experience with
their team has been nothing less than
excellent!