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Google My Business
Workshop
1
2
We are
● Making customers successful in
digital marketing for over 9
years
● Tysons, VA is our home
● Specialize in Local Marketing
● 1,260+ customers
● Only Cloud Powered Digital
Marketing
5-time honoree
3
Our Mission
Create the best local marketing
technology software and services
that our customers LOVE and rely
on every day because it makes
their lives easier to manage their
digital marketing
4
A Few Quick Reminders
You’ll receive a recording of this webinar
on Thursday! Please check your spam
folder for emails from Surefirelocal.com
You can reach our team at any point by
emailing marketing@surefirelocal.com or
using the questions box
1
2
5
Feeling Lucky?
We are giving away a Google Home Hub to one lucky
attendee at the end of this webinar!
6
Your Speaker
Jeff White
Director of Customer Success
@ Surefire Local
Google My Business Expert
7
Google is constantly changing
How is Google search changing?
8
The Future of Search is Mobile
9
The Future of Search is Mobile and it Includes Ads
10
The Future Also Includes Less Organic Clicks
11
The Future Also Includes Less Organic Clicks Website link
appears after
scrolling 6
times on
mobile
12
We’ve just begun to see these changes
appear for home services contractors
13
Local Service Ads
14
Local Services Ads are Expanding
Available Now
● HVAC
● Plumber
● Electrician
● Garage Doors
● Locksmith
● Roofing
● Window Cleaning & Repair
15
What does all of this mean?
16
Contractors will have to adjust to the new search
Less Organic Clicks
More No-Click Searches
17
Google is providing the answers directly in Google search
results...instead of sending people to other sites
18
Google is providing the answers directly in Google search
results...instead of sending people to other sites
19
Google is providing the answers directly in Google search
results...instead of sending people to other sites
20
Google is providing the answers directly in Google search
results...instead of sending people to other sites
21
Google is providing the answers directly in Google search
results...instead of sending people to other sites
22
What this means is homeowners don’t have
to click to your website to learn what they
(immediately) need about your business.
23
Instead, Google will provide them just about
everything they want to know about you directly
in a search result
24
BUT Google has to get this information from
somewhere… AND
TRUST that the information is correct
25
Enter the holy grail of your online presence
26
Google My Business
27
Google My Business is your
business’s “Digital Anchor”
28
What is Google My Business?
Allows you to control what
information a potential customer
sees when they search for your
business on Google Search and Maps
29
SurefireLocal.com
Yes, you have a Google My
Business listing but…
1) Do you control it?
2) Do you use it?
Find out at www.google.com/business
You Might Be Thinking...
30
● Why is it important?
● 4 5 new tools
● 1 secret
● “But wait...there’s more!”
31
● Why is it important?
● 4 5 new tools
● 1 secret
● “But wait...there’s more!”
32
SurefireLocal.com
Why is it important to you?
Google My Business
● Your business info on Google
○ This is your “digital anchor”
● You are important to Google.
Most searches are...
○ on Google
○ mobile
○ have local intent
○ and...
33
SurefireLocal.com
Google said that local search on
mobile devices is growing faster
than mobile search overall — 50
percent year over year. Partly in
response, Google has been
regularly adding new features to
the Knowledge Panel and Google
My Business (GMB).
Google My Business
34
Brand Name
Search
35
SurefireLocal.com
You & your website
earned these links
Brand Name
Search
36
SurefireLocal.com
You pay for this space
(if clicked)
Brand Name
Search
37
SurefireLocal.com
Google is GIVING you this
space...IF you follow the rules
Brand Name
Search
38
Keyword Search
SurefireLocal.com
You have to EARN this
space and placement.
How do you earn this space?
● Quality
● Proximity
● Relevance
39
SurefireLocal.com
1. Take advantage of Google tools & best practices
2. Be aware of how Google works
3. Be aware of how Google is evolving
What Should You Do?
40
● Why is it important?
● 4 5 new tools
● 1 secret
● “But wait...there’s more!”
41
How Can You Use Google My Business?
● Post updates to showcase what’s
new and share seasonal offers
● Highlight services you offer
● Text with prospective customers
● Create a unique appointment URL
● Add photos, video to highlight what
makes your business special
42
SurefireLocal.com
1. Posts
2. Services
3. Messaging
4. Appointment Link
5. Video
5 New Tools You Can Start Using Today
43
SurefireLocal.com
Google Post
44
SurefireLocal.com
1. Add Picture
2. Add Message
3. Add Link
4. Choose Button Type
Google Post
45
SurefireLocal.com
Google Post
46
SurefireLocal.com
● Get FREE views
● Important content,
promotions, events
Google Post
47
SurefireLocal.com
Add Promo
/ Coupons!
Google Post’s Newest Feature
48
SurefireLocal.com
Call Now
option!
Google Post’s Newest Feature
49
SurefireLocal.com
Add Video!
Google Post’s Newest Feature
50
SurefireLocal.com
1. Posts
2. Services
3. Messaging
4. Appointment Link
5. Video
5 New Tools You Can Start Using Today
51
Set Up Your Services List
Allows you to add a whole
menu of services you provide
right within Google My
Business
Categorize your services, add
descriptions
Displays only on mobile
52
Time for a quick break!
How are we doing so far?
53
Schedule a call for a free consultation on your online presence and
an analysis of your website.
Want to learn more?
Give us a call at 571.327.3391
or email marketing@surefirelocal.com
WEDNESDAY
THURSDAY
PLEASE EMAIL ME TO
SCHEDULE A CALL
54
SurefireLocal.com
1. Posts
2. Services
3. Messaging
4. Appointment Link
5. Video
5 New Tools You Can Start Using Today
55
SurefireLocal.com
Messaging
56
SurefireLocal.com
● Mobile only
● Google measures &
reports how quickly
you respond!
Messaging
57
SurefireLocal.com
● Google says Hi
● Business says Hi
○ Customize your
opening message
● Begin text
conversation
Messaging
58
SurefireLocal.com
Messaging
59
SurefireLocal.com
1. Posts
2. Services
3. Messaging
4. Appointment Link
5. Video
5 New Tools You Can Start Using Today
60
SurefireLocal.com
Appointment Link
61
SurefireLocal.com
Create an “Appointment” Link
62
SurefireLocal.com
1. Posts
2. Services
3. Messaging
4. Appointment Link
5. Video
5 New Tools You Can Start Using Today
63
SurefireLocal.com
Add Video to Your GMB Listing
64
SurefireLocal.com
Add Video to Your GMB Listing
65
● Why is it important?
● 4 5 new tools
● 1 secret
● “But wait...there’s more!”
66
1 Secret...Your homepage is no longer your “homepage”!
67
SurefireLocal.com
What does Google
Want?
● Good experience for
its customers /
searchers
● Mobile
● Speed
● Quality
1 Secret
68
SurefireLocal.com
Google My Business
Question
Out of the 200-ish Google ranking
factors, what are the top 2-3?
69
SurefireLocal.com
Question
Out of the 200-ish Google ranking
factors, what are the top 2-3?
Answer: Content, Links, Rank Brain
(Artificial Intelligence)
....User Engagement
Google My Business
70
SurefireLocal.com
It’s not about JUST your website anymore
Digital Footprint =
● Website
● Social sites & activity
● Directory listings
● Reviews
○ Quantity
○ Quality
○ Consistency
Your Business Has a Digital Footprint
71
SurefireLocal.com
Manage Your Entire Digital Footprint in One Place
72
SurefireLocal.com
Manage Your Entire Digital Footprint in One Place
73
SurefireLocal.com
Manage Your Entire Digital Footprint in One Place
74
● Why is it important?
● 4 5 new tools
● 1 secret
● “But wait...there’s more!”
75
SurefireLocal.com
Google My Business
UGC
● User
● Generated
● Content
76
● Types of UGC:
○ Pictures
○ Video
○ Answer questions
about a business
■ Points & Levels
● Questions & Answers
But Wait...There’s More!
77
SurefireLocal.com
But Wait...There’s More!
78
SurefireLocal.com
● Book appointments
right from GMB
But Wait...There’s More!
79
SurefireLocal.com
But Wait...There’s More!
80
SurefireLocal.com
But Wait...There’s More!
81
It’s not about rank anymore...it’s about
dominating Google’s search result page
Filling your lead funnel is increasingly about off
site vs on site
Google My Business is a critical tool in your
marketing toolbox
You need a business partner to help navigate the
ever-changing digital channel
82
Schedule a call for a free
consultation on your
online presence and an
analysis of your website.
Want to learn more?
Give us a call at 571.327.3391
or email marketing@surefirelocal.com
WEDNESDAY
THURSDAY
PLEASE EMAIL ME TO
SCHEDULE A CALL
# of leads
# of reviews
#avg. star rating
Website
performance
Social media
engagement
Search terms
people are using to
find your business
Directory Listings
Most common
terms that appear in
your online reviews
83
Okay Google..
Who is today’s Google Home Hub winner?
Thank
you!
SurefireLocal.com
marketing@surefirelocal.com
(571) 327-3391

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