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Designing For
The Next Billion
Supriyo Roy
/@next_roy supriyo.me
WHO?
9% YoY
Global Internet Users
The Big 10
Emerging Markets
WHO?Source: IMF, As of Oct 2015
! " # $% & ' ( ) *
In 2017, Emerging
markets contributed
to 2.1B internet users.
WHO?
! " # $% & ' ( ) *
+
Total Population (Mn)
Source: Euromonitor, IAMAI, China Internet Network Info, HBR, PEW
! ",
Source: Euromonitor, IAMAI, China Internet Network Info, HBR, PEW
2006 2010 2015 2016 2017 2018 2019 2020 2021
40
Million
100
Million
342
Million
405
Million
475
Million
500
Million
620
Million
730
Million
829
Million
Internet
Population (Mn)
>10x in
10 years
Total New Year’s Eve
Messages On WhatsApp In 2017?
Source: News 18
Total New Year’s Eve
Messages On WhatsApp In 2017?
20 Billion 😲
Source: News 18
Note: At constant exchange rate as of 2015
Source: Internal estimates - analyst estimates of Indian E-tail market range from $60B to $100B
1.6x
Retail Market ($ Bn)
Note: At constant exchange rate as of 2015
Source: Internal estimates - analyst estimates of Indian E-tail market range from $60B to $100B
1.6x
Retail Market ($Bn)
1.7%E-tail
penetration
5-9%
$50-90
8x
E-tail Market ($Bn)
Massive Opportunity
At An Infliction Point. 🤩
But Let’s Understand This
Reality A Bit Better. 🤔
India Is Home To
Many Indias. 🏠
#Diversity
Note: ** SEC segmentation is not based on Income; Average income triangulated based on overall income distribution
Source: IMRB Internet India study
#Diversity
SEC A1 5
SEC A2 21
SEC A3 31
SEC B1 36
SEC B2 42
SEC C1 53
SEC C2 48
SEC D 90
SEC E 86
Total 412
$30,000-35,000
$10,000-15,000
$4,000-5,000
$3,000-3,500
$2,500-3,000
$2,000-2,500
$1,500-2,000
$1,000-1,500
<$1,000
Largely executives, officers, big
businessmen; 90%+ are graduates
Largely consist of shopkeepers;
~40% are graduates
Primarily skilled working class;
usually in clerical, field
positions/ small traders
Primarily unskilled workers,
some employed in field
positions; ~50% are illiterateBangladesh Uganda
Kenya Egypt
Mexico Brazil
UK Canada
Proxies for average annual income**
Urban consumer segment
and population (Mn)
Countries with
comparable annual
income
Segment
characteristics
11%
47%
20%
22%
Share of
Retail Spend
📱
Mobile
📱
Wait what?
First world wave of internet users - computers to mobile form factors
f
Journey of Next Billion Users - Mobile First
f
📱
🔭 3 🎉
Mobile Is An Integral Part Of Life.
Mobile Is An
Integral Part
Of Life.
Information 🔭
Entertainment 🎉
Connection 3
📱📡 💰 🔬
C C C
📱Connectivity Cost Complexity
📡 💰 🔬
The second-largest mobile OS
in India rhymes with iOS, but
isn’t iOS
Source: Android Authority
The second-largest mobile OS in India
rhymes with iOS, but isn’t iOS
KaiOS - 17.2% 😎
Source: Android Authority | Android is at 69.9 %
Dumb Phones aren’t so dumb.
Smartphones aren’t so expensive.
Source: Android Authority
Cost 💰
Low-End Phones - First and only
device to the internet
Cost 💰
A Social Device.
Cost 💰
Storage Is Limited & Precious.
Connectivity 📡
Network Connectivity Is
Patchy And Inconsistent.
> 95% pre-paid.
> 2 Sim-cards.
Decision For An App? 📱
Value And Frequency.
Anything which affects this 📲
Avoid!
Help From A Friend.
Repeat What’s Learnt.
Community Defines
Usage.
Complexity 🔬
Complexity 🔬
English - Not Experts.
Preference for Simplicity.
Struggle Continues For
Phonetics And Spellings.
What Do We Do?
Guide.
Minimise.
Advise.😇
Guide.
What To Do. Where To Fall Back To.
😇
Go Literal Instead of Abstract.
Go Literal Instead of Abstract.
Go Literal Instead of Abstract.
Go Easy On Phrases.
“Recommendation”
🤔😕😏😱>⛔
Go Easy On Phrases.
“You May Also Like”
😊♥
Minimise.
Retrieving And Comprehending
Information.😇
Less Than 3 Selfies. 😏
~ 300 Milliseconds. 😱
Built For Everyone. 😇
Source: Uber Newsroom
Advise.
The Knowledgeable Friend In Need.
😇
Be A Friend People Seek.
6kg, 8kg, 10kg, 12kg - don’t mean anything to the user
Single/Couple - 6 kg
Family of 3 - 8 kg
Family of 4 - 10 kg
Large Families - 12 kg
Phone TV AC
TV ACWasher
And While You Are At It … B
Create. Test. Repeat. C
Designing for the next billion - Big Design 2019

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