Marcadores
30) which tactic to overcome resistance to change
but may backfire if the targets become aware of th
29) if individuals resisting change are included i
what is this approach called? a. cooptation b.
28) effective workforce programs that encourage di
they teach managers how a diverse workforce will b
they inform managers about the legal framework for
they a. ensure top-level management represents
he or she is exercising ________ power. a. legi
25) when your superior offers you a raise if you w
managers can leverage diversity to achieve superio
27) regardless of the composition of a group
26) political behaviors usually a. lie outside
the employee is most likely to be disillusioned an
24) if there is a basic conflict between the indiv
23) what is the process through which employees ar
get closer to customers
increase flexibility
cut overhead
speed up decision making
and empower employees. a. wider spans of contro
22) ________ are consistent with recent efforts by
21) the right inherent in a managerial position to
but in other ways she is a great neighbor. angelin
but she has decided it is simply not worth the tro
19) angelina feels that her cubicle neighbor talks
18) irma does not like a few of the standard opera
she discussed the items with the team and told the
low productivity
high productivity d. low norms
low cohesiveness
but knows the product well. she brings the highest
high productivity b. low norms
17) ayesha is leading a group to develop a prototy
but they have worked together before and been quit
high cohesiveness
low productivity c. high norms
16) araceli is a team member in a large corporatio
which contextual factor is most likely hindering t
looking for a mistake to point out in a meeting. a
he erred by selecting the wrong a. channel for
sent his seething e-mail to 400 managers
15) when neal patterson
ceo of cerner corporation
14) what can managers do to make sure that importa
marci felt very confident and satisfied with herse
13) today marci's boss entered her cubicle and tol
and that because of her last project the client is
but has decided that his new goal is to acquire a
he took a job at a nonprofit agency mentoring at-r
12) glendon has a degree in business and worked fo
causing tony's intrinsic motivation to increase.
preparing the presentation. taking into account se
causing tony's intrinsic motivation to suffer. b.
causing the intrinsic motivation to suffer. c. t
his personal time
one of which includes a presentation from each pro
causing tony's intrinsic motivation to suffer.
why did his manager’s goals and the presentation
11) tony loves programming. he was on the ground l
10) phil loves sales. he has been a stellar sales
and his intrinsic motivation suffered. c. the r
an extrinsic reward
he has set a new goal to break his old record in t
why did the company recognition and award
motivate phil? a. the reward was seen as a coer
9) the manager at a construction site observes tha
he discovers that many of them quit because they f
and have gone as far as to mock the courage of wor
several foremen have stated that the need to get t
8) basing managerial methods on the best available
then she studied the sales data of the products fo
she gave the account to paula
a very creative
efficient writer who has had high sales results wi
7) janet needs to assign a very important advertis
then she reviewed each writer's annual review to f
6) what term is used for those emotions that an or
actively participates in it
5) what is the degree to which a person identifies
and considers his or her performance as being impo
4) any incompatibility between two or more attitud
and has to take a short break to calm down. what m
she becomes angry
unambiguous feeling. b. it interferes with her c
3) erin works on a software help desk. after being
rather than a mood? a. it is a simple
julia grabbed three magazines and violently slamme
2) julia works as a receptionist at a real-estate
telling her that the front office was a mess and t
and is seriously thinking of resigning. how can ve
none of the authors she worked with were chosen fo
vera seeks out new authors whom she considers prom
dreads coming into work each morning
rather than the quality of her writers' work. she
and immersed herself in the task of helping them s
1) in her work in the publishing industry
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