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Day Two Quality Customer Carei

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COMMUNICATION AND INTERPERSONAL SKILLS
[object Object],[object Object],[object Object]
COMMUNICATION AND INTERPERSONAL SKILLS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
IN MANAGEMENT YOU COMMUNICATE TO… ,[object Object],[object Object],[object Object],[object Object],[object Object]
BARRIERS TO EFFECTIVE COMMUNICATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
STRATEGIES FOR EFFECTIVE COMMUNICATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
THE LANGUAGE OF POSITIVE COMMUNICATION ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
HOW BODY LANGUAGE CONVEY’S ONE’S ATTITUDE ,[object Object],[object Object],[object Object],[object Object]
Exercise ,[object Object],[object Object],[object Object]
TEAM BUILDING
[object Object],[object Object]
TEAM BUILDING AND IMPROVING INTERPERSONAL SKILLS ,[object Object],[object Object],[object Object]
WHAT IS TEAM BUILDING? ,[object Object],[object Object],[object Object]
STAGES OF TEAM BUILDING ,[object Object],[object Object],[object Object],[object Object]
BENEFITS OF TEAMS ,[object Object],[object Object],[object Object],[object Object],[object Object]
Benefits of Teams contd… ,[object Object],[object Object],[object Object],[object Object]
DETERMINANTS OF TEAM EFFECTIVENESS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Three Types of Challenges ,[object Object],[object Object],[object Object]
Handling Challenges ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Challenging Situations ,[object Object],[object Object],[object Object],[object Object]
Listening ,[object Object],[object Object],[object Object]
Empathy ,[object Object],[object Object],[object Object],[object Object]
Thank the Guest ,[object Object],[object Object],[object Object],[object Object]
Follow Through to Completion ,[object Object],[object Object],[object Object],[object Object]
Congratulate Yourself For Your Efforts ,[object Object],[object Object],[object Object],[object Object]
“ Finally, we have to respect our customers, learn to love them, and eventually we will adore them.” Stanley Marcus There is no other way!!!
Exercise ,[object Object],[object Object],[object Object]

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Day Two Quality Customer Carei

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  • 30. “ Finally, we have to respect our customers, learn to love them, and eventually we will adore them.” Stanley Marcus There is no other way!!!
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