TataKelola dan KamSiber Kecerdasan Buatan v022.pdf
Practical suggetions for successful customer – personnel relations
1. PRACTICAL SUGGETIONS FOR SUCCESSFUL
CUSTOMER – PERSONNEL RELATIONS
Greet every customer
promptly and pleasantly. Do
not wait for customers to
greet you or speak to you
first.
Be sincerely interested in
your customers and show it.
listen attentively to your
customers and let them finish
what they are trying to say
before you say anything. Do
not interrupt them.
Always say ‘ Will you ?” and
not ‘ You must ‘ or ‘ You have
to “
2. PRACTICAL SUGGETIONS FOR SUCCESSFUL
CUSTOMER – PERSONNEL RELATIONS
Remember to use ‘ please “ and ‘ Thank you ‘ all the time.
They cost nothing but mean a great deal to your
customers.
Remember your customers’ names and address them
politely e.g. “ Good morning, Mr. Smith ! “ . This technique
make them feel welcome and that they belong to the
place. If you don’t know their names, always address
them by “ Sir “ or “ Ma’am “ . Never call them “ Eh!”.
Be thoughtful and considerate towards your customers.
Be friendly and helpful all the time
Be courteous and cordial
3. PRACTICAL SUGGETIONS FOR SUCCESSFUL
CUSTOMER – PERSONNEL RELATIONS
Be generous in praise and avoid criticizing any of your
customers.
Be loyal to your customers
Respect the fact that your customers have emotions and
can get hurt just as easily as you can
Do not betray any confidential information from your
customers
Be alert to give service to all your customers
Do not be over sensitive and take yourself too seriously
Above all, do not be a hypocrite !