1. SUDHANSHU SHEKHAR
TechnicalSupport Engineer
mrsudhansushekhar@gmail.com Mob. No: 96376-15578
Objective
IT Technical Support Engineer, monitor and maintain the computer systems and networks of an
organization. They may install and configure computer systems, diagnose Hardware/Software
and Networking related faults and solve technical and applications problems, either over the
phone or in person.
CareerSummary
- A confident and reliable Technical Support Engineer with 1Year of experience in working with
computers and resolving any support issues & 2.6 Years of work experience in Development.
-Proven ability to administrate and control the operation.
-Expertise to configure and maintain the computer based information systems.
-Ability to multi-task under pressure.
-Excellent communicator and ability to relate well with people at all levels.
-Flexibility of working well as part of a team and independently.
Technical Skills
 Networking: Ethernet, WLAN, VPN, VOIP, VLAN, NAT and Routing
Protocols: POP3, SMTP, IMAP, HTTP, TFTP, DHCP, DNS, IPV6 etc..
 Operating Systems: Windows 7/ 8.1/10 , Windows Server 2012, Windows NT/2000/9x ,
Vista, Linux Ubuntu 14.04, MS DOS, 2000.
 Hardware: PC assembling, Formatting, Partition, drivers Installation, windows 98, 2000
professional, Xp professional.

2.  Others: Assembling & Troubleshooting ofPC's, Windows Update & antivirus, Installation
& Troubleshooting of operating system's (Win XP & Win 2003server), Configuring MS
Outlook and its Troubleshooting, Configuration & management of DNS, DHCP
& Active Directory Installation
 Software: Home site, Photoshop, Microsoft Office Word, Excel, Project, PowerPoint,
Outlook .
 Languages: HTML5, Php5 .
 Databases: MySql ,Oracle 8i,9i
PersonalityTraits
-Self confident and work oriented.
-Excellent written and verbal communication skills
-Good analytical skills.
-Go gather personality.
-Ability to work under pressure.
-Customer service and retention skills
Professional Experience
Work Overview with -IRIS , Pune
● Developer– June 2013 to April 2014
Role & Responsibility: Developer & Database architect /design
ProjectOverview with VSP SoftTech Pvt. Ltd. Pune
● Developer – April 2014 to June. 2015
Role & Responsibility: Developer & Database architect /design

3. Work overview with VSP SoftTechPvt. Ltd, Pune
● Technical Support Engineer - July 2015 to working
-Providing networking, design, installation and maintenance services.
-Resolving the issues over the telephone and by email.
-Providing support for Windows, Linux issues.
-Responsible for configure and test any new hardware and software.
-Visit to client sites to help with installation, deployment, and troubleshooting.
-Installing the software, operating systems and server operating systems.
-Repairing and maintaining TCP/IP networking and hardware.
EducationalQualifications
Master in Computer Application (MCA)
College : Institute of Management & Entrepreneurship Development(IMED)
University : Bharati Vidyapeeth University , Pune
 BCA from M.U, Bodh Gaya.
 XII from B.I.M.E.C, Patna.
 X from B.S.E.B, Patna.
PersonalDetails
Date of Birth : 15th
Feb. 1985
Language known : English , Hindi
Gender : Male
Material status : Single
Address : Karve Nagar ,Pune
I hereby declare that all the provided information is up-to-date and I will be held responsible for any false
data.
Sudhanshu Shekhar