This document outlines the key secrets of The One Minute Manager. It begins with an introduction describing the search for an excellent manager. The first secret is one minute goal setting, which involves clearly setting responsibilities and expectations. The second secret is one minute praising, which involves immediately and specifically praising good performance. The third secret is one minute re-directing, which involves re-clarifying goals, describing mistakes, expressing concern, and moving forward to better performance.

2. Introduction
The One Minute Manager
First Secret
Second Secret
Third Secret
Summary
Table Of Contents

3. Introduction
• The New One Minute Manager will reveal:
“ How people produce valuable results and feel good about themselves,
the organization and the other people with whom they work.”
• The author is in search of an excellent manager in all terms. He finds that two type
of managers exist.

4. The One Minute Manager
Effective managers –
Manage themselves and
the people they work
with in such a way that
both the organization
and people benefit from
their presence
Helping people feel good
about themselves is the
key to get more things
done
The One Minute
Manager reveals the 3
SECRETS which helps in
producing optimum
productivity
The journey begins
“We are not just our behaviour. We are the person
managing our behaviour”

5. First Secret
Always make it clear
what our responsibilities
are and what we are
held accountable for
Know what good
performance looks like
One Minute Goal
Setting is the first one
and the foundation of
One Minute Management
The problem is
expectations are not set
clear
Agree on your goals and
check your performance
regularly
“Only do One Minute Goal setting on that 20% goal of
yours”

6. Second Secret
Tell people up front that
you are going to let
them know how they are
doing
Praise people
immediately – be specific
Tell people how good you
feel about what they did
and how it helps others
Stop for a moment of
silence to let them
“feel” how good you
feel
Encourage them to do
so more

7. Third Secret
Re-clarify and agree on
goals
Confirm what happened
Describe the mistake
soon
Say how concerned you
feel
Pause to let people feel
their own concern
Tell them they are better
than the mistake and
you value them
When it is over, it is over
Proceed to better
performance
One Minute Re-Directs
“A Minute can change everything”

8. Summary

9. Thank you