1. Capella University Personal Development Plan Worksheet
ACHE HEALTHCARE EXECUTIVE 2020 COMPETENCIES ASSESSMENT TOOL T he American
College of Healthcare Executives’ Healthcare Executive Competencies Assessment Tool is
offered as an instrument for healthcare leaders to use in assessing their expertise in critical
areas of healthcare management. How to Use This Tool This tool can be used in several
different ways to identify areas of strength and areas that may need professional skill
development as well as formulating a development plan. Some examples of how this tool
can be used are listed below. • Self or organizational assessment. The tool is designed to
help you identify strengths and areas for development in relation to ACHE’s competencies.
It may provide valuable information in your performance planning and review. • Team or
group development. The tool may help link individual performance to the goals of the
organization. Integrating knowledge and skills needed for effective leadership will allow
team members to achieve corporate goals, objectives and values. •E mployee selection or
job descriptions. The tool may provide the ability to look beyond the individual and
understand the composition of the entire workforce by exploring the strengths, weaknesses
and gaps across the organization. You can make more informed decisions regarding training
initiatives, allocate resources more effectively and align development opportunities with
organizational goals. • Academic or professional development programs. The tool may help
uncover knowledge and skills you may wish to update or improve. Once you have
completed the ratings, you will get results that point to the competencies you should focus
on when choosing professional development opportunities. • Novice (1)–An individual’s
primary focus is understanding and gaining information in order to comprehend the skills
needed. You have the level of experience gained in a classroom setting or on-thejob training.
You are expected to need help when performing this skill. • Competent (3)–People with
considerable experience develop competence in solving problems within the learned
guidelines and rules. You are able to successfully complete the competency as requested.
Help from experts may be required from time to time, but you can usually perform the skill
independently. • Expert (5)–Experts work intuitively analyzing, recognizing patterns,
critiquing and solving problems with ideas and expertise. You are known as the expert in
this area. You can provide guidance, troubleshoot and answer questions related to this
competency. For your convenience, a complete list of ACHE resources, including readings,
programs, assessments, and self-study courses are included in the back of the directory and
referenced by number in each section of the assessment. About This Tool The competencies
are derived from job analysis surveys of healthcare leaders across various management and

2. administration disciplines. They are aligned with the challenges and opportunities
experienced by leaders today. The tool is reviewed and updated annually. Communication
and Relationship Management This tool is self-scored with no right or wrong answers. Use
the results to make a development plan, and complete the ACHE Competencies Assessment
Tool at desired intervals to measure growth over time. To assess expertise in the five
domains of this tool, consider where you, the person, or the team you are assessing would
fall on the scale of skill acquisition. Professionalism Leadership Knowledge of the
Healthcare Environment Business Skills and Knowledge *derived from HLA Model 1 ACHE
Healthcare Executive Competencies Assessment Tool Copyright © 2020 by the American
College of Healthcare Executives Within the ACHE Healthcare Executive Competencies
Assessment Tool, the competencies are categorized into five critical domains:
Communication and Relationship Management, Leadership, Professionalism, Knowledge of
the Healthcare Environment and Business Skills and Knowledge. The definitions for the
domains are as follows: 1. Communication and Relationship Management The ability to
communicate clearly and concisely with internal and external customers, establish and
maintain relationships and facilitate constructive interactions with individuals and groups.
This domain includes: A. Relationship Management B. Communication Skills C. Facilitation
and Negotiation 2. Leadership The ability to inspire individual and organizational
excellence, create a shared vision and successfully manage change to attain the
organization’s strategic ends and successful performance. Leadership intersects with each
of the other four domains. This domain includes: A. Leadership Skills and Behavior B.
Organizational Climate and Culture C. Communicating Vision D. Managing Change 3.
Professionalism The ability to align personal and organizational conduct with ethical and
professional standards that include a responsibility to the patient and community, a service
orientation, and a commitment to lifelong learning and improvement. This domain includes:
A. Personal and Professional Accountability B. Professional Development and Lifelong
Learning C. Contributions to the Community and Profession 5. Business Skills and
Knowledge The ability to apply business principles, including systems thinking, to the
healthcare environment. This domain includes: A. General Management B. Financial
Management C. Human Resource Management D. Organizational Dynamics and Governance
E. Strategic Planning and Marketing F. Information Management G. Risk Management H.
Quality Improvement I. Patient Safety Healthcare leaders should demonstrate competence
in aspects of all five of these domain areas. As you work your way through the ACHE
Competencies Assessment Tool, we hope you will find it valuable and that it provides
guidance along your path of lifelong professional education as you face the ongoing
challenges of management and leadership. We have made it available as a PDF file at
ache.org/CareerResources and hope you will share it with other healthcare leaders. About
the Competencies The competencies were derived from job analysis surveys conducted by
Healthcare Leadership Alliance associations. In addition to the American College of
Healthcare Executives, members of the Healthcare Leadership Alliance are American
Association of Physician Leadership, American Organization of Nurse Executives,
Healthcare Financial Management Association, Healthcare Information and Management
Systems Society and Medical Group Management Association. 4. Knowledge of the

3. Healthcare Environment The understanding of the healthcare system and the environment
in which healthcare managers and providers function. This domain includes: A. Healthcare
Systems and Organizations B. Healthcare Personnel C. The Patient’s Perspective D. The
Community and the Environment ACHE Healthcare Executive Competencies Assessment
Tool Copyright © 2020 by the American College of Healthcare Executives 2 COMPETENCY
LEVEL Novice Competent Expert 1. Communication and Relationship Management A.
Relationship Management Organizational structure and relationships 1 2 3 4 5 Build
collaborative relationships 1 2 3 4 5 Demonstrate effective interpersonal relations 1 2 3 4 5
Develop and maintain medical staff relationships 1 2 3 4 5 Develop and maintain supplier
relationships 1 2 3 4 5 Identify stakeholder needs/expectations 1 2 3 4 5 Provide internal
customer service 1 2 3 4 5 Practice and value shared decision making 1 2 3 4 5 Other
professional norms and standards of behaviors as defined by professions such as AHA,
physician’s oaths and other professional pledges 1 2 3 4 5 Creating an ethical culture in an
organization 1 2 3 4 5 Readings: 3, 11, 17, 18, 21, 23, 31, 34, 57, 59, 67, 74, 84, 86, 88, 91,
101, 102, 108, 112 Programs: 8, 9, 10, 14, 15, 21, 36, 37, 39, 44, 48, 50, 51, 60 Leadership
Assessments: 1, 2, 6, 7, 8 Self-Study Courses: 2, 3, 18 B. Communication Skills 3 Public
relations 1 2 3 4 5 Principles of communication and their specific applications 1 2 3 4 5
Sensitivity to what is correct behavior when communicating with diverse cultures, internal
and external 1 2 3 4 5 Communicate organizational mission, vision, objectives and priorities
1 2 3 4 5 Identify and use human and technical resources to develop and deliver
communications 1 2 3 4 5 Prepare and deliver business communications, including meeting
agendas, presentations, business reports and project communications plans 1 2 3 4 5
Present results of data analysis to decision makers 1 2 3 4 5 Provide and receive
constructive feedback 1 2 3 4 5 Use factual data to produce and deliver credible and
understandable reports 1 2 3 4 5 ACHE Healthcare Executive Competencies Assessment
Tool Copyright © 2020 by the American College of Healthcare Executives COMPETENCY
LEVEL Novice Competent Expert Readings: 11, 21, 23, 25, 86 Programs: 9, 14, 36, 38, 48, 58
Leadership Assessments: 7, 8 C. Facilitation and Negotiation Mediation, negotiation and
dispute resolution techniques 1 2 3 4 5 Team building techniques 1 2 3 4 5 Labor relations
strategies 1 2 3 4 5 Build effective physician and administrator leadership teams 1 2 3 4 5
Create, participate in and lead teams 1 2 3 4 5 Facilitate conflict and alternative dispute
resolution 1 2 3 4 5 Facilitate group dynamics, process, meetings and discussions 1 2 3 4 5
Readings: 3, 11, 22, 36, 69, 74, 84, 87, 98, 100, 106, 108, 112 Programs: 3, 36, 38, 44, 48, 60
Leadership Assessments: 5, 7, 8 Self-Study Courses: 2, 18, 19, 24 COMMUNICATION AND
RELATIONSHIP MANAGEMENT DEVELOPMENT PLAN ACHE Healthcare Executive
Competencies Assessment Tool Copyright © 2020 by the American College of Healthcare
Executives 4 COMPETENCY LEVEL Novice Competent Expert 2. LEADERSHIP A. Leadership
Skills and Behavior Leadership styles/techniques 1 2 3 4 5 Leadership theory and
situational applications 1 2 3 4 5 Potential impacts and consequences of decision making in
situations both internal and external 1 2 3 4 5 Adhere to legal and regulatory standards 1 2
3 4 5 Champion solutions and encourage decision making 1 2 3 4 5 Develop external
relationships 1 2 3 4 5 Collaborative techniques for engaging and working with physicians 1
2 3 4 5 Incorporate and apply management techniques and theories into leadership

4. activities 1 2 3 4 5 Foster an environment of mutual trust 1 2 3 4 5 Support and mentor
high-potential talent within the organization 1 2 3 4 5 Advocate and participate in
healthcare policy initiatives 1 2 3 4 5 Readings: 3, 6, 15, 19, 22, 23, 36, 38, 50, 54, 57, 59, 76,
81, 82, 83, 85, 86, 88, 105, 106 Programs: 3, 8, 9, 21, 32, 34, 38, 44, 48, 50, 59, 60 Leadership
Assessments: 1, 2, 4, 7, 8 Self-Study Courses: 1, 3, 5, 7, 13, 19 B. Organizational Climate and
Culture Create an organizational climate that encourages teamwork 1 2 3 4 5 Create an
organizational culture that values and supports diversity 1 2 3 4 5 Knowledge of own and
others’ cultural norms 1 2 3 4 5 Assess the organization, including corporate values and
culture, business processes and impact of systems on operations 1 2 3 4 5 1 2 3 4 5 Create
an organizational climate that facilitates individual motivation 1 2 3 4 5 Readings: 21, 23,
31, 37, 45, 57, 82, 87, 90, 95, 102, 106 Programs: 2, 8, 10, 16, 23, 33, 36, 48, 50, 60
Leadership Assessments: 8 Other: 3 C. Communicating Vision Establish a compelling
organizational vision and goals 5 ACHE Healthcare Executive Competencies Assessment
Tool Copyright © 2020 by the American College of Healthcare Executives COMPETENCY
LEVEL Novice Competent Expert Encourage a high level of commitment to the purpose and
values of the organization 1 2 3 4 5 Hold self and others accountable for organizational goal
attainment 1 2 3 4 5 Gain physician buy-in to accept risk and support new business
ventures 1 2 3 4 5 Promote and manage change 1 2 3 4 5 Explore opportunities for the
growth and development of the organization on a continuous basis 1 2 3 4 5 Promote
continuous organizational learning/improvement 1 2 3 4 5 Anticipate and plan strategies
for overcoming obstacles 1 2 3 4 5 Anticipate the need for resources to carry out initiatives
1 2 3 4 5 Develop effective medical staff relationships in support of the organization’s
mission, vision and strategic plan 1 2 3 4 5 Readings: 18, 22, 23, 36, 74, 82, 84, 85, 87, 88,
106, 112, 123 Programs: 2, 10, 14, 36, 37, 48 Leadership Assessments: 8 Self-Study Courses:
1, 13, 19 D. Managing Change Readings: 1, 2, 3, 6, 11, 17, 18, 21, 22, 23, 26, 35, 36, 39, 57, 61,
67, 74, 82, 84, 85, 87, 88, 90, 100, 102, 104, 108, 112 Programs: 2, 8, 25, 32, 34, 36, 37, 38,
39, 48, 59, 60 Leadership Assessments: 4, 6 Self-Study Courses: 2, 13, 18 LEADERSHIP
DEVELOPMENT PLAN ACHE Healthcare Executive Competencies Assessment Tool
Copyright © 2020 by the American College of Healthcare Executives 6 COMPETENCY LEVEL
Novice 3. PROFESSIONALISM Competent Expert A. Personal and Professional Accountability
Patient rights and responsibilities 1 2 3 4 5 Ethics committee’s roles, structure and
functions 1 2 3 4 5 Consequences of unethical actions 1 2 3 4 5 Organizational business and
personal ethics 1 2 3 4 5 Cultural and spiritual diversity for patients and staff as they relate
to healthcare needs 1 2 3 4 5 Conflict of interest situations as defined by organizational
bylaws, policies and procedures 1 2 3 4 5 Professional roles, responsibility and
accountability 1 2 3 4 5 Professional standards and codes of ethical behavior 1 2 3 4 5
Balance professional and personal pursuits 1 2 3 4 5 Uphold and act upon ethical and
professional standards 1 2 3 4 5 Adhere to ethical business principles 1 2 3 4 5 Other
professional norms and standards of behaviors as defined by professions such as AHA,
physician’s oaths and other professional pledges 1 2 3 4 5 Creating an ethical culture in an
organization 1 2 3 4 5 Professional norms and behaviors 1 2 3 4 5 Professional societies and
memberships 1 2 3 4 5 Contribute to professional knowledge and evidence 1 2 3 4 5 Time
and stress management techniques 1 2 3 4 5 Conduct self-assessments 1 2 3 4 5 Network

5. with colleagues 1 2 3 4 5 Participate in continuing education and career planning 1 2 3 4 5
Acquire and stay current with the professional body of knowledge 1 2 3 4 5 Readings: 34,
36, 67, 84, 86, 93, 94, 119 Programs: 21, 34, 48, 51 Other: 1, 2, 4, 5, 6, 8 B. Professional
Development and Lifelong Learning Readings: 28, 36, 86, 95, 117, 121 Programs: 8, 10, 32,
50, 60 Leadership Assessments: 2, 3, 7, 9 Self-Study Course: 5 7 ACHE Healthcare Executive
Competencies Assessment Tool Copyright © 2020 by the American College of Healthcare
Executives COMPETENCY LEVEL Novice Competent Expert C. Contributions to the
Community and Profession Ethical implications of human subject research 1 2 3 4 5 Serve
as the ethical guide for the organization 1 2 3 4 5 Practice due diligence to carry out
fiduciary responsibilities 1 2 3 4 5 Mentor, advise and coach 1 2 3 4 5 Advocate for patients,
families and communities 1 2 3 4 5 Advocate with physicians for the importance of hiring
professionally trained and certified administrators and supporting their professional
development 1 2 3 4 5 Participate in community service 1 2 3 4 5 Readings: 2, 21, 50, 57, 75,
94 Programs: 9, 27 Self-Study Courses: 1, 7, 19 Other: 7, 8 PROFESSIONALISM
DEVELOPMENT PLAN ACHE Healthcare Executive Competencies Assessment Tool
Copyright © 2020 by the American College of Healthcare Executives 8 COMPETENCY LEVEL
Novice Competent Expert 4. KNOWLEDGE OF THE HEALTHCARE ENVIRONMENT A.
Healthcare Systems and Organizations Healthcare and medical terminology 1 2 3 4 5
Managed care models, structures and environment 1 2 3 4 5 The interdependency,
integration and competition among healthcare sectors 1 2 3 4 5 Levels of healthcare along
the continuum of care 1 2 3 4 5 Levels of service from a business perspective 1 2 3 4 5
Evidence-based management practice 1 2 3 4 5 Healthcare economics 1 2 3 4 5
Requirements for nonprofit healthcare organizations 1 2 3 4 5 The interrelationships
among access, quality, cost, resource allocation, accountability and community 1 2 3 4 5
Ancillary services 1 2 3 4 5 Physician roles 1 2 3 4 5 The healthcare sectors 1 2 3 4 5 Staff
perspective in organizational settings 1 2 3 4 5 Nurse and allied health professionals’ scope
of practice 1 2 3 4 5 Support services 1 2 3 4 5 Role of nonclinical professionals in the
healthcare system 1 2 3 4 5 Educational funding for healthcare personnel 1 2 3 4 5
Workforce issues 1 2 3 4 5 Readings: 1, 5, 21, 25, 31, 35, 57, 62, 63, 64, 99, 104, 107
Programs: 2, 10, 30, 37, 50, 57 B. Healthcare Personnel Readings: 14, 21, 22, 29, 40, 59, 65,
71, 86, 95, 106, 123 Programs: 8, 30, 44, 50, 51 Self-Study Courses: 3, 19 9 ACHE Healthcare
Executive Competencies Assessment Tool Copyright © 2020 by the American College of
Healthcare Executives COMPETENCY LEVEL Novice Competent Expert C. The Patient’s
Perspective The patient’s perspective (e.g., cultural differences, expectations) 1 2 3 4 5
Socioeconomic environment in which the organization functions 1 2 3 4 5 Healthcare trends
1 2 3 4 5 Implications of community standards of care 1 2 3 4 5 Healthcare technological
research and advancements 1 2 3 4 5 Organization and delivery of healthcare 1 2 3 4 5
Community standards of care 1 2 3 4 5 Corporate compliance laws and regulations 1 2 3 4 5
Regulatory and administrative environment in which the organization functions 1 2 3 4 5
Governmental, regulatory, professional and accreditation agencies 1 2 3 4 5 Legislative
issues and advocacy 2 3 4 5 Readings: 2, 7, 46 Program: 29 Self-Study Course: 12 D. The
Community and the Environment 1 Readings: 1, 15, 34, 46, 48, 57, 70, 81, 83, 104, 124
Programs: 9, 27, 37 Self-Study Course: 12 Other: 8 KNOWLEDGE OF THE HEALTHCARE

6. ENVIRONMENT DEVELOPMENT PLAN ACHE Healthcare Executive Competencies
Assessment Tool Copyright © 2020 by the American College of Healthcare Executives 10
COMPETENCY LEVEL Novice Competent Expert 5. BUSINESS SKILLS AND KNOWLEDGE A.
General Management 11 Ability to analyze and evaluate information to support a decision
or recommendation 1 2 3 4 5 Ability to distinguish relevant from irrelevant information 1 2
3 4 5 Ability to integrate information from various sources to make decisions or
recommendations 1 2 3 4 5 Collect and analyze data from internal and external sources
relevant to each situation 1 2 3 4 5 Basic business contracts 1 2 3 4 5 Techniques for
business plan development, implementation and assessment 1 2 3 4 5 Justify a new
business model or business plan 1 2 3 4 5 Principles of public affairs and community
relations 1 2 3 4 5 The functions of organizational policies and procedures 1 2 3 4 5 Analyze
the current way of doing business and clinical processes 1 2 3 4 5 Anticipate cause-and-
effect relationships 1 2 3 4 5 Conduct needs analysis, identify and prioritize requirements 1
2 3 4 5 Define problems or opportunities 1 2 3 4 5 Distinguish between important and
unimportant aspects of business and clinical situations as a basis for sound decision making
1 2 3 4 5 Identify alternate processes and potential solutions 1 2 3 4 5 Promote and apply
problem-solving philosophies 1 2 3 4 5 Utilize comparative analysis strategies 1 2 3 4 5
Demonstrate critical thinking and analysis 1 2 3 4 5 Prioritize or triage as necessary to
ensure critical functions are repaired, maintained or enhanced 1 2 3 4 5 Broad systems
connections—potential impacts and consequences of decisions in a wide variety of
situations both internal and external 1 2 3 4 5 Systems theory 1 2 3 4 5 Systems thinking 1 2
3 4 5 Champion systems thinking 1 2 3 4 5 ACHE Healthcare Executive Competencies
Assessment Tool Copyright © 2020 by the American College of Healthcare Executives
COMPETENCY LEVEL Novice Competent Expert Identify how a system design
accommodates business processes 1 2 3 4 5 Seek information from a variety of sources 1 2
3 4 5 Evidence-based practice 1 2 3 4 5 Facilities planning 1 2 3 4 5 Inventory control
systems 1 2 3 4 5 Project management 1 2 3 4 5 Purchasing procurement 1 2 3 4 5 Develop
work plans 1 2 3 4 5 Perform audits of systems and operations 1 2 3 4 5 Management
functions 1 2 3 4 5 Assess organizational perception of systems effectiveness and
departmental effectiveness 1 2 3 4 5 Develop requests for information and requests for
proposals 1 2 3 4 5 Manage vendor contracts 1 2 3 4 5 Measure quantitative dimensions of
systems and departmental effectiveness 1 2 3 4 5 Organize and manage the human and
physical resources of the organization to achieve input, buy-in and optimal performance 1 2
3 4 5 Readings: 5, 21, 22, 23, 31, 35, 41, 57, 58, 62, 67, 71, 79, 80, 86, 91, 98, 99, 102, 116,
123 Programs: 11, 44, 46, 62 Leadership Assessments: 1, 3, 7 Self-Study Courses: 4, 5, 9, 17,
20, 23 B. Financial Management Basic accounting principles 1 2 3 4 5 Financial management
and analysis principles 1 2 3 4 5 Financial planning methodologies 1 2 3 4 5 Financial
statements 1 2 3 4 5 Outcomes measures and management 1 2 3 4 5 Reimbursement
principles, ramifications and techniques, including rate setting and contracts 1 2 3 4 5
Principles of operating, project and capital budgeting 1 2 3 4 5 Fundamental productivity
measures 1 2 3 4 5 ACHE Healthcare Executive Competencies Assessment Tool Copyright ©
2020 by the American College of Healthcare Executives 12 COMPETENCY LEVEL Novice
Competent Expert Financial controls and auditing principles 1 2 3 4 5 Revenue generation 1

7. 2 3 4 5 Asset management, including depreciation schedule, facilities, equipment, etc. 1 2 3
4 5 Analyze financial reward versus risk 1 2 3 4 5 Apply financial planning methodologies to
organizational objectives 1 2 3 4 5 Develop accounting and financial control systems 1 2 3 4
5 Develop and use performance monitoring metrics 1 2 3 4 5 Develop coding and
reimbursement policies and procedures 1 2 3 4 5 Establish business relationships with
financial advisors 1 2 3 4 5 Maintain compliance with tax laws and filing procedures 1 2 3 4
5 Negotiate third-party contracts 1 2 3 4 5 Provide stewardship of financial resources 1 2 3
4 5 Potential impacts and consequences of financial decision making on operations,
healthcare, human resources and quality of care 1 2 3 4 5 Financing including funding
sources, the process of obtaining credit and bond ratings, and issuing bonds 1 2 3 4 5
Philanthropy and foundation work, including source of funding for non-profit organizations
or to target for-profit organizations’ activities 1 2 3 4 5 Supply chain systems, structures
and processes 1 2 3 4 5 Readings: 10, 16, 26, 31, 41, 43, 44, 45, 49, 52, 57, 77, 90, 101, 114,
122 Programs: 2, 3, 5, 15, 23, 24, 25, 31, 44 Self-Study Courses: 14, 20, 22, 23 C. Human
Resource Management 13 Human resources laws and regulations 1 2 3 4 5 Performance
management systems 1 2 3 4 5 Recruitment and retention techniques 1 2 3 4 5 Staffing
methodologies and productivity management 1 2 3 4 5 Employee satisfaction measurement
and improvement techniques 1 2 3 4 5 Employee motivational techniques 1 2 3 4 5
Compensation and benefits practices 1 2 3 4 5 ACHE Healthcare Executive Competencies
Assessment Tool Copyright © 2020 by the American College of Healthcare Executives
COMPETENCY LEVEL Novice Competent Expert Worker safety, security and employee
health issues 1 2 3 4 5 Conflict resolution and grievance procedures 1 2 3 4 5 Organizational
policies and procedures and their functions 1 2 3 4 5 The need for and/or desirability of
outsourcing 1 2 3 4 5 The varying work environments in which staff work 1 2 3 4 5 Define
staff roles, responsibilities and job descriptions 1 2 3 4 5 Manage departmental personnel
processes, including performance appraisals; incentives; staff recruitment, selection and
retention; training and education; coaching and mentoring 1 2 3 4 5 Job classification
systems 1 2 3 4 5 Develop and implement policies and procedures with physicians to
address physician behavioral and burnout issues 1 2 3 4 5 Develop and manage employee
performance management systems 1 2 3 4 5 Develop effective physician recruitment and
retention programs 1 2 3 4 5 Develop employee benefit and assistance plans 1 2 3 4 5
Engage in workforce planning 1 2 3 4 5 Evaluate and manage employee efficiency and
productivity 1 2 3 4 5 Potential impacts and consequences of human resources 1 2 3 4 5
Decision making on operations, finances, healthcare and quality of care 1 2 3 4 5 Selection
techniques, including commonly available assessments and relative benefits 1 2 3 4 5 Labor
relations practices and strategies 1 2 3 4 5 Job design processes 1 2 3 4 5 Succession
planning models 1 2 3 4 5 Organization systems theories and structures 1 2 3 4 5 How an
organization’s culture impacts its effectiveness 1 2 3 4 5 Readings: 5, 11, 22, 29, 31, 40, 41,
50, 69, 71, 86, 93, 108 Program: 8, 10, 36, 40, 50, 62 Self-Study Courses: 1, 7, 18, 19 D.
Organizational Dynamics and Governance ACHE Healthcare Executive Competencies
Assessment Tool Copyright © 2020 by the American College of Healthcare Executives 14
COMPETENCY LEVEL Novice Competent Expert Governance theory 1 2 3 4 5 Governance
structure 1 2 3 4 5 Medical staff structure and its relationship to the governing body and

8. facility operation 1 2 3 4 5 Public policy matters and legislative and advocacy processes 1 2
3 4 5 Organizational dynamics, political realities and culture 1 2 3 4 5 Principles and
practices of management and organizational behavior 1 2 3 4 5 Build trust and cooperation
between/among stakeholders 1 2 3 4 5 Construct and maintain governance systems 1 2 3 4
5 Document and implement policies and procedures 1 2 3 4 5 Evaluate and improve
governing bylaws, policies and processes 1 2 3 4 5 Facilitate physician understanding and
acceptance of good business management 1 2 3 4 5 Manage the performance of subsystems
in a manner that optimizes the whole synergy 1 2 3 4 5 Interpret and integrate federal, state
and local laws and regulation 1 2 3 4 5 Business plan development and implementation
process 1 2 3 4 5 Business planning, including business case and exitstrategy development
1 2 3 4 5 Evaluate whether a proposed solution aligns with the organizational business plan
1 2 3 4 5 Marketing principles and tools 1 2 3 4 5 Marketing plan development 1 2 3 4 5
Manage projects and/or resources 1 2 3 4 5 Healthcare system services 1 2 3 4 5
Implementation planning 1 2 3 4 5 Crisis and disaster planning 1 2 3 4 5 Readings: 3, 21, 22,
29, 30, 36, 41, 54, 57, 97, 100, 101, 108, 123 Programs: 1, 10, 16, 34, 48 Self-Study Course:
19 Other: 8 E. Strategic Planning and Marketing 15 ACHE Healthcare Executive
Competencies Assessment Tool Copyright © 2020 by the American College of Healthcare
Executives COMPETENCY LEVEL Novice Competent Expert Characteristics of strategic
decision support 1 2 3 4 5 Strategic planning processes development and implementation 1
2 3 4 5 Develop and monitor departmental strategic and tactical objectives 1 2 3 4 5
Develop a benefits realization model that measures product or service performance to
ensure that strategic goals are met 1 2 3 4 5 Organizational mission, vision, objectives and
priorities 1 2 3 4 5 Plan for business continuance in the face of potential disasters that could
disrupt service delivery 1 2 3 4 5 Pursuing and establishing partnerships and strategic
alliances 1 2 3 4 5 Readings: 32, 39, 41, 52, 56, 57, 61, 69, 96, 97, 99, 104, 106, 114, 115, 116,
120 Programs: 4, 16, 23, 34, 37, 38, 48, 56, 59 Self-Study Courses: 8, 10, 11, 16 F.
Information Management Application software 1 2 3 4 5 Characteristics of administrative
systems/programs 1 2 3 4 5 Characteristics of clinical systems/programs 1 2 3 4 5
Confidentiality principles and laws 1 2 3 4 5 Data analysis, including manipulation,
understanding of and ability to explain data 1 2 3 4 5 Electronic education and information
resources and systems 1 2 3 4 5 Health informatics 1 2 3 4 5 Information systems planning
and implementation 1 2 3 4 5 Technology trends and clinical applications 1 2 3 4 5
Principles of database and file management 1 2 3 4 5 Technology privacy, confidentiality
and security requirements 1 2 3 4 5 Role and function of information technology in
operations 1 2 3 4 5 Testing and evaluation activities of IT systems 1 2 3 4 5 Information
systems continuity 1 2 3 4 5 Analyze problem reports for trends 1 2 3 4 5 Conduct
demonstrations, evaluate and select healthcare IT systems 1 2 3 4 5 Ensure accuracy and
integrity of data 1 2 3 4 5 ACHE Healthcare Executive Competencies Assessment Tool
Copyright © 2020 by the American College of Healthcare Executives 16 COMPETENCY
LEVEL Novice Competent Expert Compatibility of software, hardware and network
components to facilitate business operations 1 2 3 4 5 Ensure staff members are trained to
use information systems 1 2 3 4 5 Evaluate results of a system security/privacy
effectiveness assessment 1 2 3 4 5 Integrate IT systems that support decision making 1 2 3

9. 4 5 Link the IT plan to the business plan 1 2 3 4 5 Monitor IT systems’ sustainability,
reliability and maintainability 1 2 3 4 5 Monitor and adjust IT system capacity 1 2 3 4 5
Recommend policies and procedures for information management systems 1 2 3 4 5
Information systems continuity, including disaster planning, recovery, backup, security,
sabotage and natural disasters 1 2 3 4 5 Factors that influence selection, acquisition, and
maintenance of IT systems, including upgrades and conversions, and technology lifecycles 1
2 3 4 5 Healthcare analytics 1 2 3 4 5 Risk management principles and programs 1 2 3 4 5
Confidentiality principles and laws 1 2 3 4 5 Corporate compliance laws and regulations 1 2
3 4 5 Medicare/Medicaid/third-party payment regulations 1 2 3 4 5 Inspection and
accrediting standards, regulations and organizations 1 2 3 4 5 Patients’ rights, laws and
regulations 1 2 3 4 5 Compliance with regulatory agencies and tax status requirements 1 2 3
4 5 Contingency planning 1 2 3 4 5 Corporate history and record-keeping procedures 1 2 3
4 5 Credentialing, medical malpractice and professional liability 1 2 3 4 5 Personnel and
property security plans and policies 1 2 3 4 5 Readings: 16, 31, 35, 41, 49, 58 Programs: 11,
21, 62 G. Risk Management 17 ACHE Healthcare Executive Competencies Assessment Tool
Copyright © 2020 by the American College of Healthcare Executives COMPETENCY LEVEL
Novice Competent Expert Professional resource networks for risk-related activities 1 2 3 4
5 Risk assessments and analyses 1 2 3 4 5 Risk mitigation 1 2 3 4 5 Risks related to
personnel management 1 2 3 4 5 Risks related to quality management and patient safety 1 2
3 4 5 Conflict resolution and grievance procedures 1 2 3 4 5 Establish patient, staff and
organizational confidentiality policies 1 2 3 4 5 Maintain compliance with government
contractual mandates 1 2 3 4 5 Plan for business continuance in the face of potential
disasters that could disrupt service delivery 1 2 3 4 5 Benchmarking techniques 1 2 3 4 5
Medical staff peer review 1 2 3 4 5 Clinical methodologies 1 2 3 4 5 Utilization review and
management regulations 1 2 3 4 5 Clinical pathways and disease management 1 2 3 4 5
National quality initiatives, including patient safety 1 2 3 4 5 Knowledge of tools for
improving patient safety 1 2 3 4 5 Customer satisfaction principles and tools 1 2 3 4 5 Data
collection, measurement and analysis tools and techniques 1 2 3 4 5 Patient communication
systems 1 2 3 4 5 Quality improvement theories and frameworks 1 2 3 4 5 Quality planning
and management 1 2 3 4 5 Recognition of quality as a strategic initiative 1 2 3 4 5 Training
and certification 1 2 3 4 5 Develop and implement performance and process improvement
programs 1 2 3 4 5 Readings: 6, 15, 37, 66, 71, 80, 81, 104, 110, 111 Programs: 37 Self-Study
Courses: 4, 11, 17 H. Quality Improvement ACHE Healthcare Executive Competencies
Assessment Tool Copyright © 2019 by the Healthcare Leadership Alliance and the
American College of Healthcare Executives 18 COMPETENCY LEVEL Novice Competent
Develop and implement quality assurance and patient satisfaction programs 1 2 3 4 5
Develop clinical pathway structure and function 1 2 3 4 5 Readings: 2, 7, 8, 9, 16, 31, 37, 41,
47, 60, 75, 78, 104, 111, 118 Programs: 2, 5, 11, 38, 44, 58 Self-Study Courses: 6, 10
BUSINESS SKILLS AND KNOWLEDGE DEVELOPMENT PLAN 19 Expert ACHE Healthcare
Executive Competencies Assessment Tool Copyright © 2020 by the American College of
Healthcare Executives COMPETENCY LEVEL Novice I. Competent Expert Patient Safety*
Establish and sustain a safety culture 1 2 3 4 5 Collaborate with public agencies and private
organizations to support patient safety 1 2 3 4 5 Create a common set of safety metrics that

10. reflect meaningful outcomes 1 2 3 4 5 Funding for research in patient safety and
implementation science 1 2 3 4 5 Address patient safety across the care continuum 1 2 3 4 5
Support the healthcare workforce by providing a safe and healthy work environment to
optimize safe patient care 1 2 3 4 5 Partner with patients and families for the safest care 1 2
3 4 5 Ensure that technology is secure and optimized to improve patient safety 1 2 3 4 5
*These competencies were adapted from original source material from the Institute for
Healthcare Improvement at www.IHI.org with its permission, ©NPSF 2015. Readings: 37,
68, 111 Programs: 50, 62 Other: 9, 10 PATIENT SAFETY DEVELOPMENT PLAN ACHE
Healthcare Executive Competencies Assessment Tool Copyright © 2020 by the American
College of Healthcare Executives 20 ACHE RESOURCE LISTINGS Readings: 1. 2. Accountable
Care Organizations: Your Guide to Strategy, Design, and Implementation by Marc Bard, MD,
and Mike Nugent Achieving Service Excellence: Strategies for Healthcare, Second Edition, by
Myron D. Fottler, PhD; Robert C. Ford, PhD; and Cherill P. Heaton, PhD 3. A New Compact:
Aligning Physician-Organization Expectations to Transform Patient Care by Mary Jane
Kornacki, with Jack Silversin 4. An Insider’s Guide to Physician Engagement by Andrew C.
Agwunobi, MD 5. An Insider’s Guide to Working with Healthcare Consultants by Andrew
Agwunobi, MD 6. Anticipate, Respond, Recover: Healthcare Leadership and Catastrophic
Events by K. Joanne McGlown, PhD, RN, FACHE, and Phillip D. Robinson, FACHE, editors 7. A
Physician Guidebook to The Best Patient Experience by Bo Snyder, FACHE 8. Applying
Quality Management in Healthcare: A Systems Approach, Fourth Edition, by Patrice L. Spath
and Diane L. Kelly, DrPH, RN 9. The Best Patient Experience: Helping Physicians Improve
Care, Satisfaction, and Scores by Robert M. Snyder Jr., FACHE 10. Best Practice Financial
Management: Six Key Concepts for Healthcare Leaders, Third Edition, by Kenneth Kaufman
11. Better Communication for Better Care: Mastering Physician-Administrator
Collaboration by Kenneth H. Cohn, MD, FACS 12. Boost Your Nursing Leadership Career: 50
Lessons that Drive Success by Kenneth R. White, PhD, RN, FACHE, and Dorrie Fontaine, PhD,
RN 13. Capital Projects and Healthcare Reform: Navigating Design and Delivery in an Era of
Disruption by Robert D. Levine and Georgeann B. Burns 14. Consumer-Centric Healthcare:
Opportunities and Challenges for Providers by Colin Konschak, FACHE, FHIMSS, and
Lindsey P. Jarrell, FACHE 15. Contemporary Issues in Healthcare Law and Ethics, Fourth
Edition, by Dean M. Harris, JD 16. The Core Elements of Value in Healthcare by Paveljit S.
Bindra, MD 17. Creating the Hospital Group Practice: The Advantage of Employing or
Affiliating with Physicians by Eric Lister, MD, and Todd Sagin, MD, JD 18. Creating
Sustainable Physician-Hospital Strategies by Jay C. Warden 19. Developing Physician
Leaders for Successful Clinical Integration by Carson F. Dye, FACHE, and Jacque J. Sokolov,
MD 20. Dimensions of Long-Term Care Management: An Introduction, Second Edition, by
Mary Helen McSweeney-Feld, PhD; Carol Molinari, PhD; and Reid Oetjen, PhD, editors 21.
Diversity on the Executive Path: Wisdom and Insights for Navigating to the Highest Levels of
Healthcare Leadership by Diane Dixon, EdD 22. Dunn and Haimann’s Healthcare
Management, Tenth Edition, by Rose T. Dunn, CPA, FACHE, FHFMA 23. Dyad Leadership and
Clinical Integration: Driving Change, Aligning Strategies by Alan Belasen, PhD 24. Economics
for Healthcare Managers, Fourth Edition, by Robert H. Lee, PhD 25. The Economics of Health
Reconsidered, Fourth Edition, by Thomas Rice, PhD, and Lynn Unruh, PhD, RN 26. 18 Levers

11. for High-Impact Performance Improvement: How Healthcare Organizations Can Accelerate
Change and Sustain Results by Gary Auton 27. Electronic Health Records: Strategies for
Long-Term Success by Michael Fossel, MD, and Susan Dorfman, DHA 28. The Emerging
Healthcare Leader: A Field Guide, Second Edition, by Laurie K. Baedke, FACHE, FACMPE, and
Natalie D. Lamberton, FACHE 29. Employed Physician Networks: A Guide to Building
Strategic Advantage, Value, and Financial Sustainability by David W. Miller, FACHE;
Terrence R. McWilliams, MD;and Travis C. Ansel 30. Essential Operational Components for
High-Performing Healthcare Enterprises by Jon Burroughs, MD, FACHE 31. Essentials of
Healthcare Management: Cases, Concepts, and Skills, Second Edition, by Leigh Cellucci, PhD;
Michael R. Meacham, JD; and Tracy J. Farnsworth, EdD 32. Essentials of Strategic Planning in
Healthcare, Second Edition, by Jeffrey P. Harrison, PhD, FACHE 21 ACHE Healthcare
Executive Competencies Assessment Tool Copyright © 2020 by the American College of
Healthcare Executives 33. Ethics and Professionalism for Healthcare Managers by Elizabeth
J. Forrestal, PhD, FAHIMA, and Leigh W. Cellucci, PhD 34. Evaluating the Healthcare System:
Effectiveness, Efficiency, and Equity, Fourth Edition, by Charles E. Begley, David R. Lairson,
Robert O. Morgan, Paul J. Rowan and Rajesh Balkrishnan, PhD 35. Evidence-Based
Management in Healthcare: Principles, Cases and Perspectives, Second Edition, by Anthony
R. Kovner, PhD, and Thomas D’Aunno, PhD, editors 36. Exceptional Leadership: 16 Critical
Competencies for Healthcare Executives, Second Edition, by Carson F. Dye, FACHE, and
Andrew N. Garman, PsyD 37. Five Disciplines for Zero Patient Harm: How High Reliability
Happens by Charles Mowll, LFACHE 38. Followership: A Practical Guide to Aligning Leaders
and Followers by Tom Atchison, EdD 39. From Competition to Collaboration: How Leaders
Cultivate Partnerships to Drive Value and Transform Health by Tracy L. Duberman, PhD,
FACHE, and Robert H. Sachs, PhD 40. Fundamentals of Human Resources in Healthcare,
Second Edition, by Bruce J. Fried, PhD, and Myron D. Fottler, PhD, editors 41. Fundamentals
of Medical Practice Management by Stephen L. Wagner, PhD, FACHE, FACMPE, FACEM,
FACHT 42. Futurescan 2017: Healthcare Trends and Implications 2017–2022, copublished
with the Society for Healthcare Strategy and Market Development 43. Gapenski’s Cases in
Healthcare Finance, Sixth Edition, by George H. Pink, PhD and Paula H. Song, PhD 44.
Gapenski’s Fundamentals of Healthcare Finance, Third Edition, by Kristin L. Reiter, PhD, and
Paula Song, PhD 45. Getting It Done: Experienced Healthcare Leaders Reveal Field-Tested
Strategies for Clinical and Financial Success by Kenneth H. Cohn, MD, FACS, and Steven A.
Fellows, FACHE 46. The Global Healthcare Manager: Competencies, Concepts, and Skills by
Michael Counte, PhD; Bernardo Ramirez, MD; Daniel J. West Jr., PhD; FACHE, FACMPE; and
William Aaronson, PhD 47. Going Lean: Busting Barriers to Patient Flow by Amy C. Smith;
Robert Barry, PhD; and Clifford E. Brubaker, PhD 48. The Guide to Healthcare Reform:
Readings and Commentary by Daniel B. McLaughlin 49. Healthcare Applications: A
Casebook in Accounting and Financial Management by Thomas E. McKee, PhD, and Linda J.
B. McKee, PhD 50. The Healthcare C-Suite: Leadership Development at the Top by Andrew
N. Garman, PsyD, and Carson F. Dye, FACHE 51. Healthcare Executive Compensation: A
Guide for Leaders and Trustees by David A. Bjork, PhD 52. Healthcare Facility Planning:
Thinking Strategically, Second Edition, by Cynthia Hayward, FA AHC 53. Healthcare Finance:
An Introduction to Accounting and Financial Management, Sixth Edition, by Louis C.

12. Gapenski, PhD, and Kristin L. Reiter 54. Healthcare Governance: A Guide for Effective
Boards, Second Edition, by Errol L. Biggs, PhD, FACHE 55. The Healthcare Leaders Guide to
Actions, Awareness, and Perception, Third Edition, Carson F. Dye, FACHE, and Brett D. Lee,
FACHE 56. Healthcare Marketing: A Case Study Approach by Leigh Cellucci, PhD; Carla
Wiggins, PhD; and Tracy Farnsworth, EdD 57. The Healthcare Nonprofit: Keys to Effective
Management by Stephen F. Gambescia, PhD; Sylvia V. Bastani; and Bruce Melgary 58.
Healthcare Operations Management, Third Edition, by Daniel B. McLaughlin and John R.
Olson, PhD 59. Healthcare Philanthropy: Advance Charitable Giving to Your Organization’s
Mission by Betsy Chapin Taylor 60. The Healthcare Quality Book: Vision, Strategy, and
Tools, Fourth Edition, by Maulik Joshi, DrPH; Elizabeth Ransom, MD; David Nash, MD; and
Scott Ransom, DO 61. Healthcare Strategic Planning, Fourth Edition, by John M. Harris 62.
Health Economics: Core Concepts and Essential Tools by Steph Bernell, PhD 63. Health
Informatics: A Systems Perspective, Second Edition, by Gordon D. Brown, PhD; Kalyan S.
Pasupathy, PhD; and Timothy B. Patrick, PhD 64. Health Insurance, Second Edition, by
Michael A. Morrisey, PhD 65. Health Policy Issues: An Economic Perspective, Seventh
Edition, by Paul J. Feldstein, PhD 66. Health Policymaking in the United States, Sixth Edition,
by Beaufort B. Longest Jr., PhD, FACHE 67. Health Services Management: A Case Study
Approach, Eleventh Edition, by Ann Scheck McAlearney, ScD, and Anthony Kovner, PhD 68.
High-Reliability Healthcare: Improving Patient Safety and Outcomes with Six Sigma, Second
Edition, by Robert Barry, PhD; Amy C. Smith, DNP, FACHE; and Clifford E. Brubaker, PhD
ACHE Healthcare Executive Competencies Assessment Tool Copyright © 2020 by the
American College of Healthcare Executives 22 69. Hospitalists: A Guide to Building and
Sustaining a Successful Program by Joseph A. Miller; John Nelson, MD; and Winthrop F.
Whitecomb, MD 70. Hospitals and Community Benefit: New Demands, New Approaches by
Connie J. Evashwick, ScD, LFACHE 71. Human Resources in Healthcare: Managing for
Success, Fourth Edition, by Bruce J. Fried, PhD, and Myron D. Fottler, PhD, editors 72.
Influential Leadership: Change Your Behavior, Change Your Organization, Change Health
Care by Michael E. Frisina, PhD 73. Information Systems for Healthcare Management, Eighth
Edition, by Gerald L. Glandon, PhD; Detlev H. Smaltz, PhD, FACHE, FHIMSS; and Donna J.
Slovensky, PhD, RHIA, FAHIMA 74. Inside the Physician Mind: Finding Common Ground
with Doctors by Joseph S. Bujak, MD, FACP 75. Inspired to Change: Improving Patient Care
One Story at a Time by Linda Larin 76. Intangibles: The Unexpected Traits of High-
Performing Healthcare Leaders by Amer Kaissi, PhD 77. Introduction to the Financial
Management of Healthcare Organizations, Seventh Edition, by Michael Nowicki, EdD,
FACHE, FHFMA 78. Introduction to Healthcare Quality Management, Third Edition, by
Patrice L. Spath 79. Introduction to Health Policy, Second Edition, by Leiyu Shi, DrPH 80.
Launching a Capital Facility Project: A Guide for Healthcare Leaders, Second Edition, by John
E. Kemper 81. The Law of Healthcare Administration, Eighth Edition, by J. Stuart Showalter,
JD 82. Leadership for Great Customer Service: Satisfied Employees, Satisfied Patients,
Second Edition, by Thom A. Mayer, MD, FACEP, FA AP, and Robert J. Cates, MD 83.
Leadership for Public Health: Theory and Practice by James W. Holsinger Jr., MD, PhD, and
Erik L. Carlton, DrPH 84. Leadership in Healthcare: Essential Values and Skills, Third
Edition, by Carson F. Dye, FACHE 85. Leadership’s Deeper Dimensions: Building Blocks to

13. Superior Performance by Tom Atchison, EdD 86. The Leaders Within: Engagement,
Leadership Development, and Succession Planning by Stephen Mason, LFACHE; Kathryn
Dies, PhD; and Larry Morgan 87. Leading a Hospital Turnaround: A Practical Guide by
Anthony Jones 88. Leading Transformational Change: The Physician-Executive Partnership
by Tom Atchison, EdD, and Joseph S. Bujak, MD, FACP 89. Lean Done Right: Achieve and
Maintain Reform in Your Healthcare Organization by Thomas G. Zidel 90. Make it Happen:
Effective Execution in Healthcare Leadership by Daniel B. McLaughlin 91. Management of
Healthcare Organizations: An Introduction, Third Edition, by Peter C. Olden, PhD 92.
Managerial Epidemiology: Cases and Concepts, Third Edition, by Steven T. Fleming, PhD 93.
Managerial Ethics in Healthcare: A New Perspective by Gary L. Filerman, PhD; Ann E. Mills;
and Paul M. Schyve, MD 94. Managing Healthcare Ethically: An Executive’s Guide, Second
Edition, edited by Paul B. Hofmann, DrPH, FACHE, and William A. Nelson, PhD, HFACHE 95.
Managing Stress and Preventing Burnout in the Healthcare Workplace by Jonathon R.B.
Halbesleben, PhD 96. Marketing Health Services, Third Edition, by Richard K. Thomas, PhD
97. Marketing Matters: A Guide for Healthcare Executives by Richard K. Thomas, PhD, and
Michael Calhoun 98. Mastering the Negotiation Process: A Practical Guide for the Healthcare
Executive by Christopher L. Laubach 99. The Middleboro Casebook: Healthcare Strategy and
Operations, Second Edition, by Lee F. Seidel, PhD, and James B. Lewis, ScD 100. The New
Hospital-Physician Enterprise: Meeting the Challenges of Value-Based Care by David
Wofford and Stephan Messinger 101. Optimize Your Healthcare Supply Chain Performance:
A Strategic Approach by Gerald R. Ledlow, PhD, FACHE; Allison P. Corry; and Mark A. Cwiek,
JD, FACHE 102. Organizational Behavior and Theory in Healthcare: Leadership Perspectives
and Management Applications by Stephen L. Walston, PhD 103. Partnership of Equals:
Practical Strategies for Healthcare CEOs and Their Boards by Peter McGinn, PhD 104.
Population Health: Principles and Applications for Management by Rosemary Caron, PhD
105. Principles of Healthcare Leadership by Bernard J. Healey, PhD 106. Reaching
Excellence in Healthcare Management by John R. Griffith, LFACHE, and Kenneth R. White,
PhD, RN, FACHE 107. Readmission Prevention: Solutions Across the Provider Continuum by
Josh D. Luke, PhD, FACHE 108. Redesign the Medical Staff Model: A Guide to Collaborative
Change by Jonathan Burroughs, MD, FACHE 109. Risk Adjustment for Measuring Health
Care Outcomes, Fourth Edition, by Lisa I. Iezzoni, MD, editor 110. Risk Management and the
Emergency Department: Executive Leadership for Protecting Patients and Hospitals by
Shari J. Welch, MD, FACHE, FACEP; Kevin Klauer, DO, EJD, FACEP; and Sarah Freymann
Fontenot, JD 23 ACHE Healthcare Executive Competencies Assessment Tool Copyright ©
2020 by the American College of Healthcare Executives 111. The Safety Playbook: A
Healthcare Leader’s Guide to Building a High-Reliability Organization by John Byrnes, MD
and Susan Teman, RN, CPPS 112. Separately Together: A New Path to Healthy Hospital-
Physician Relations by C. Marlena Fiol, PhD, and Edward J. O’Connor, PhD 113. Social Media
in Healthcare: Connect, Communicate, Collaborate, Second Edition, by Christina Beach
Thielst, FACHE 114. Strategic Allocation and Management of Capital in Healthcare: A Guide
to Decision Making, Second Edition, by Jason H. Sussman, CPA, FACHE 115. Strategic
Analysis for Healthcare: Concepts and Practical Applications by Michael S. Wayland and
Warren G. McDonald, PhD 116. Strategic Healthcare Management: Planning and Execution,

14. Second Edition, by Stephen L. Walston, PhD 117. Take Charge of Your Healthcare
Management Career: 50 Lessons That Drive Success by Kenneth R. White, PhD, RN, FACHE,
and J. Stephen Lindsey, FACHE 118. The Toyota Way to Healthcare Excellence: Increase
Efficiency and Improve Quality with Lean, Second Edition, by John Black, with David Miller
and Joni Sensel 119. The Tracks We Leave: Ethics and Management Dilemmas in Healthcare,
Second Edition, by Frankie Perry, RN, LFACHE 120. Transformative Planning: How Your
Healthcare Operation Can Strategize for an Uncertain Future by Jim Austin 121. Tyler’s
Guide: The Healthcare Executive’s Job Search, Fourth Edition, by J. Larry Tyler, FACHE, FA
AHC, FHFMA 122. Understanding Healthcare Financial Management, Seventh Edition, by
Louis C. Gapenski, PhD, and George H. Pink, PhD 123. The Well-Managed Healthcare
Organization, Ninth Edition, by Kenneth R. White, PhD, RN, FACHE, and John R. Griffith,
LFACHE 124. World Health Systems: Challenges and Perspectives, Second Edition, by Bruce
J. Fried, PhD, and Laura M. Gaydos, PhD, editors Programs: 1. Achieving a Strategic
Partnership With Your Board: Thrive in the Midst of Accountability 2. Achieving a
Sustainable Transformation to Operational Excellence 3. Achieving Speed, Spread,
Scalability and Sustainability for Health Systems 4. Advanced Strategic Planning to
Transform Your Organization 5. Aggressively Improve Margin and Market Growth: 2019
National Research for C-Suite 6. Agility and Resilience in Healthcare Leadership: Key
Behaviors for Leading Change 7. A Proven Formula for Achieving Enterprise Operational
Excellence 8. The Art and Principles of Physician Leadership and Engagement 9. Behavioral
Health Challenges, Strategies and Solutions: The Business Case for Meeting Community
Needs 10. Behavior Smarts: Increasing Healthcare Leadership Performance 11. Big Data and
Analytics: A Perspective for Healthcare Leaders (online seminar) 12. Board of Governors
Exam Review Course 13. Closing the Gap in Physician Engagement, Alignment and
Integration in a Value-Based Environment 14. Compelling Communication: Creating
Engagement, Understanding and Results 15. The Courage to Lead: Critical Skills for
Healthcare Leaders 16. Critical Financial Skills for Hospital Success 17. Critical Success
Factors in Moving Toward Value-Based Care 18. Culture, Process and Outcomes: Where
Strategy Begins 19. Developing Leadership Competencies That Build Effective Teams and
Create Extraordinary Physician Engagement 20. Developing Physician Leaders for Clinical
Integration (online seminar) 21. Driving Significant Financial Returns: Using Analytics to
Improve Your Bottom Line 22. Effective Approaches in Leading Patient Safety and Error
Reduction 23. Exceptional Leadership (online seminar) 24. Executive Program 25. Growth
in the Reform Era 26. Health Law Essentials (online seminar) 27. Health Systems as
Stewards of Health: A Construct for Leading Transformation 28. Hospitals and Health
Systems of the Future: Transforming to Thrive ACHE Healthcare Executive Competencies
Assessment Tool Copyright © 2020 by the American College of Healthcare Executives 24 29.
Improving the Patient Experience to Build Customer Loyalty 30. Improving the
Performance of Physician Services Organizations in Integrated Health Systems 31. Key
Financial Principles for the Nonfinancial Healthcare Executive 32. Leaders Conference 33.
Leadership and Accountability in Project Management and Programs 34. Leading and
Managing in Changing Times 35. Leading for Change: Creating a Humanistic Approach for
Patient, Family and Staff Engagement 36. Leading for Success: Creating a Committed

15. Workforce 37. Leading in a Changing Environment: Focus on Population Health 38. Leading
Strategic Change 39. Management Mistakes, Moral Dilemmas and Lessons Learned (online
seminar) 40. Managing Conflict, Confrontations and Disputes 41. Managing Healthcare
Facility Design and Construction Programs 42. Monetizing Quality in a Pay-for-Value World
43. Physician Alignment and Engagement: Do’s and Taboos (online seminar) 44. Physician
and Executive Partnerships: Hard Facts, Soft Skills 45. Population Health: The Road to
Transformation (online seminar) 46. Possibilities, Probabilities and Creative Solutions:
Breakthrough Thinking for Complex Environments 47. Power and Politics in Healthcare
Organizations 48. Practical Leadership Strategies in an Age of Change 49. Process and
Technique of Negotiating 50. Professional Burnout in Healthcare: Lead Your Organization to
Wellness 51. Redesign and Operationalize Your Medical Staff for Health Reform 52.
Retooling for the Future in Healthcare Operations: The Changing Roles of Leaders 53.
Secrets of Great Healthcare Organizations in Leading Change 54. Senior Executive Program
55. Solving the Enigma of Medical Group Performance: Methods to Identify and Add
Meaningful Value 56. Strategic Planning: From Formulation to Action 57. Strategic Planning
That Works: Integrating Strategy With Performance (online seminar) 58. The Strategic Use
of Healthcare Analytics 59. Superior Productivity in Healthcare Organizations (online
seminar) 60. Taking an Emotionally Intelligent Leadership Approach to Change
Management 61. Thriving During Times of Change 62. Toxic Behaviors in Healthcare: How
Everyday Civility Increases Patient Safety and Team Performance 63. Transitioning From
the Military to Civilian Healthcare Leadership Assessments: 1. 2. 3. 4. 5. 6. 7. 8. 9. 25
Benchmarks® (A 360° Assessment) Building an Authentic Leadership Image Career
Anchors Assessment Change Management Leadership Assessment Conflict Management
Assessment Emotional Intelligence Assessment Extended DISC Assessment Leadership
Assessment Power/Influence Assessment ACHE Healthcare Executive Competencies
Assessment Tool Copyright © 2020 by the American College of Healthcare Executives Self-
Study Courses: 1. Accelerating Leadership Development in Yourself and Your Organization
2. Achieving the Group Practice Advantage 3. Advancing the CEO’s Role in Healthcare
Philanthropy 4. Building Clinical Systems That Produce Excellent Outcomes 5. Building Self
Awareness to Prevent Career Derailment 6. Coordinated Care: Improving Clinical and
Financial Performance 7. Creating Readiness for Change: Preparing Physicians and
Administrators for Collaboration 8. Effective Strategy Execution 9. Healthcare Leadership
That Makes a Difference: Creating Your Legacy 10. Improve the Experience of Care in Your
Emergency Department 11. Integrating Global Trends into Your Organization’s Strategic
Planning 12. The Law and Patient Confidentiality: A Commonsense Guide to HIPAA and
Beyond 13. Leading with Meaning: Tapping the Deeper Dimensions 14. Making Better
Capital Investment Decisions 15. Managing the Risks of Social Media 16. Marketing Your
Healthcare Organization 17. Reducing Burnout by Developing a Participative Culture 18.
Tools and Techniques for Physician Engagement 19. Understanding and Influencing
Physician Behavior 20. Understanding Cost Allocation and Profit Analysis 21.
Understanding Financial Statements 22. Understanding the Impact of Financing Decisions
23. Using Pricing, Budgeting, and Revenue Cycle Management to Improve Performance 24.
Working Together While Maintaining Distinctiveness: Healthy Administrator-Physician

16. Relations Other: 1. 2. 3. 4. ACHE’s Career Center Products and Services
(https://www.ache.org/career-resource-center) ACHE’s Code of Ethics
(https://www.ache.org/about-ache/our-story/our commitments/ethics/ache-code-of-
ethics) ACHE’s Diversity Resources (https://www.ache.org/about-ache/resources-and-
links/diversity-resources) ACHE’s Ethical Policy Statements (https://www.ache.org/about-
ache/our-story/our-commitments/ethics/ache-code-of-ethics/ aches-ethical-policy-
statements) 5. ACHE’s Ethics Self-Assessment (https://www.ache.org/about-ache/our-
story/our-commitments/ethics/ethics-self-assessment) 6. ACHE’s Ethics Toolkit
(https://www.ache.org/about-ache/our-story/our-commitments/ethics/ache-code-of-
ethics/creating-anethical-culture-within-the-healthcare-organization/ethics-toolkit) 7.
ACHE’s Mentoring Network (member’s-only area) (https://www.ache.org/career-resource-
center/advance-your-career/ leadership-mentoring-network) 8. ACHE’s Policy Statements
(https://www.ache.org/about-ache/our-story/our-commitments/policy-statements) 9.
Free From Harm: Accelerating Patient Safety Improvement Fifteen Years After To Err Is
Human from the National Patient Safety Foundation. Boston, MA: National Patient Safety
Foundation; 2015. 10. Leading a Culture of Safety: A Blueprint for Success by ACHE and the
IHI/NPSF Lucian Leape Institute (http://safety.ache.org/) ACHE Healthcare Executive
Competencies Assessment Tool Copyright © 2020 by the American College of Healthcare
Executives 26 ACHE.ORG/JOIN Leadership Self-Assessment Template Refer to the ACHE
Healthcare Executive Competencies Assessment Tool to select the applicable competencies.
ACHE Domain Identified Competency (Choose 5 for each domain that you practiced during
your capstone project) Communication and Relationship Management [List selected
competency within the Communication and Relationship Management domain here.] [Cell
intentionally left blank.] [List selected competency within the Communication and
Relationship Management domain here.] [Cell intentionally left blank.] [List selected
competency within the Communication and Relationship Management domain here.] [Cell
intentionally left blank.] [List selected competency within the Communication and
Relationship Management domain here.] [Cell intentionally left blank.] [List selected
competency within the Communication and Relationship Management domain here.]
Leadership [List selected competency within the Leadership domain here.] Rating at
Beginning of BHA Program 1 (novice) to 5 (expert) [Insert rating at beginning of BHA
program here. ] [Insert rating at beginning of BHA program here. ] [Insert rating at
beginning of BHA program here. ] [Insert rating at beginning of BHA program here. ] [Insert
rating at beginning of BHA program here. ] [Insert rating at beginning of BHA program here.
] Rating during Capstone Project 1 (novice) to 5 (expert) [Insert rating during capstone
project here.] [Insert rating during capstone project here.] [Insert rating during capstone
project here.] [Insert rating during capstone project here.] [Insert rating during capstone
project here.] [Insert rating during capstone project here.] 1 ACHE Domain Identified
Competency (Choose 5 for each domain that you practiced during your capstone project)
[Cell intentionally left blank.] [List selected competency within the Leadership domain
here.] [Cell intentionally left blank.] [List selected competency within the Leadership
domain here.] [Cell intentionally left blank.] [List selected competency within the
Leadership domain here.] [Cell intentionally left blank.] [List selected competency within

17. the Leadership domain here.] Professionalism [List selected competency within the
Professionalism domain here.] [Cell intentionally left blank.] [List selected competency
within the Professionalism domain here.] [Cell intentionally left blank.] [List selected
competency within the Professionalism domain here.] Rating at Beginning of BHA Program
1 (novice) to 5 (expert) [Insert rating at beginning of BHA program here. ] [Insert rating at
beginning of BHA program here. ] [Insert rating at beginning of BHA program here. ] [Insert
rating at beginning of BHA program here. ] [Insert rating at beginning of BHA program here.
] [Insert rating at beginning of BHA program here. ] [Insert rating at beginning of BHA
program here. ] Rating during Capstone Project 1 (novice) to 5 (expert) [Insert rating
during capstone project here.] [Insert rating during capstone project here.] [Insert rating
during capstone project here.] [Insert rating during capstone project here.] [Insert rating
during capstone project here.] [Insert rating during capstone project here.] [Insert rating
during capstone project here.] 2 ACHE Domain Identified Competency (Choose 5 for each
domain that you practiced during your capstone project) [Cell intentionally left blank.] [List
selected competency within the Professionalism domain here.] [Cell intentionally left
blank.] [List selected competency within the Professionalism domain here.] Knowledge of
the Healthcare Environment [List selected competency within the Knowledge of the
Healthcare Environment domain here.] [Cell intentionally left blank.] [List selected
competency within the Knowledge of the Healthcare Environment domain here.] [Cell
intentionally left blank.] [List selected competency within the Knowledge of the Healthcare
Environment domain here.] [Cell intentionally left blank.] [List selected competency within
the Knowledge of the Healthcare Environment domain here.] [Cell intentionally left blank.]
[List selected competency within the Knowledge of the Healthcare Environment domain
here.] Rating at Beginning of BHA Program 1 (novice) to 5 (expert) [Insert rating at
beginning of BHA program here. ] [Insert rating at beginning of BHA program here. ] [Insert
rating at beginning of BHA program here. ] [Insert rating at beginning of BHA program here.
] [Insert rating at beginning of BHA program here. ] [Insert rating at beginning of BHA
program here. ] [Insert rating at beginning of BHA program here. ] Rating during Capstone
Project 1 (novice) to 5 (expert) [Insert rating during capstone project here.] [Insert rating
during capstone project here.] [Insert rating during capstone project here.] [Insert rating
during capstone project here.] [Insert rating during capstone project here.] [Insert rating
during capstone project here.] [Insert rating during capstone project here.] 3 ACHE Domain
Identified Competency (Choose 5 for each domain that you practiced during your capstone
project) Business Skills and Knowledge [List selected competency within the Business Skills
and Knowledge domain here.] [Cell intentionally left blank.] [List selected competency
within the Business Skills and Knowledge domain here.] [Cell intentionally left blank.] [List
selected competency within the Business Skills and Knowledge domain here.] [Cell
intentionally left blank.] [List selected competency within the Business Skills and
Knowledge domain here.] [Cell intentionally left blank.] [List selected competency within
the Business Skills and Knowledge domain here.] Rating at Beginning of BHA Program 1
(novice) to 5 (expert) [Insert rating at beginning of BHA program here. ] [Insert rating at
beginning of BHA program here. ] [Insert rating at beginning of BHA program here. ] [Insert
rating at beginning of BHA program here. ] [Insert rating at beginning of BHA program here.

18. ] Rating during Capstone Project 1 (novice) to 5 (expert) [Insert rating during capstone
project here.] [Insert rating during capstone project here.] [Insert rating during capstone
project here.] [Insert rating during capstone project here.] [Insert rating during capstone
project here.] Summarize insights regarding strengths and areas for improvement as you
continue your health care administration career: References Healthcare Leadership Alliance
and the American College of Healthcare Executives. (2018). ACHE healthcare executive
competencies assessment tool. Retrieved from
https://www.ache.org/pdf/nonsecure/careers/competencies_booklet.pdf 4 Personal
Development Plan From your Leadership Self-Assessment, identify five competencies (one
from each domain) that you would like to develop further. Identify an appropriate action
step with a due date for each competency. ACHE Domain Competency for Further
Development (Choose 1 for each domain from your Leadership Self-Assessment Action Step
Due Date Communication and Relationship Management Leadership Professionalism
Knowledge of the Healthcare Environment Business Skills and Knowledge 1