38. Our Challenge: How To Reduce Customer Complaints Every budget reduction results in .25 wait time - average wait time 7.9 minutes Competition wait time is 6.1 minutes To maintain competitiveness and avoid customer defections requires a thorough staffing review
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40. Action Result What Actions Can Be Taken? Action 1 Action 2 Action 3 Action 4 Result 1 Result 2 Result 3 Result 4