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               A CT
          X TR     PY
         E      CO
           VIEW
       PRE




                 Andy Fletcher
                 Neil Murton
Table	
  of	
  Contents	
  
Introduction	
  ........................................................................................................................	
  4	
  
Reciprocity:	
  	
  Today	
  a	
  Seat,	
  Tomorrow	
  a	
  Marriage	
  .................................................	
  6	
  
                        .................................................................................................................................	
  7	
  
  How	
  to	
  use	
  it	
  
    Niche	
  bloggers:	
  .........................................................................................................................................	
  9	
  
    Product	
  owner:	
  ......................................................................................................................................	
  10	
  
    Offline:	
  .......................................................................................................................................................	
  11	
  
    Affiliate:	
  .....................................................................................................................................................	
  12	
  
Authority:	
  	
  Trust	
  Me,	
  I’m	
  a	
  Dog	
  Whisperer	
  ............................................................	
  13	
  
                        ..............................................................................................................................	
  14	
  
  How	
  to	
  use	
  it	
  
    Niche	
  bloggers:	
  ......................................................................................................................................	
  14	
  
    Product	
  Owner:	
  .....................................................................................................................................	
  14	
  
    Offline	
  ........................................................................................................................................................	
  15	
  
    Affiliate	
  ......................................................................................................................................................	
  16	
  
Social	
  Proof:	
  	
  How	
  to	
  Outsource	
  Thinking	
  .............................................................	
  17	
  
  How	
  to	
  use	
  it:	
  ............................................................................................................................	
  17	
  
    Niche	
  bloggers:	
  ......................................................................................................................................	
  18	
  
    Product	
  owners:	
  ....................................................................................................................................	
  18	
  
    Offline	
  ........................................................................................................................................................	
  19	
  
    Affiliate	
  ......................................................................................................................................................	
  19	
  
Scarcity	
  and	
  Urgency:	
  	
  It’s	
  MY	
  D*mn	
  Typewriter	
  .................................................	
  20	
  
                        ..............................................................................................................................	
  21	
  
  How	
  to	
  use	
  it	
  
    Niche	
  bloggers:	
  ......................................................................................................................................	
  22	
  
    Product	
  owner:	
  ......................................................................................................................................	
  22	
  
    Offline:	
  .......................................................................................................................................................	
  23	
  
    Affiliate:	
  .....................................................................................................................................................	
  23	
  
Commitment	
  and	
  Consistency:	
  	
  The	
  Al	
  Capone	
  Gambit	
  .....................................	
  24	
  
  How	
  to	
  Use	
  it:	
  ............................................................................................................................	
  25	
  
    Niche	
  bloggers:	
  ......................................................................................................................................	
  25	
  
    Product	
  owner:	
  ......................................................................................................................................	
  26	
  
    Offline:	
  .......................................................................................................................................................	
  26	
  
    Affiliate:	
  .....................................................................................................................................................	
  27	
  
Liking:	
  	
  The	
  Cheerleader	
  Effect	
  ..................................................................................	
  28	
  
                        ..............................................................................................................................	
  30	
  
  How	
  to	
  use	
  it	
  
    Niche	
  blogger:	
  ........................................................................................................................................	
  30	
  
    Product	
  owner:	
  ......................................................................................................................................	
  30	
  
    Offline:	
  .......................................................................................................................................................	
  31	
  
    Affiliate:	
  .....................................................................................................................................................	
  32	
  
Perceived	
  Value:	
  	
  The	
  Russian	
  Billionaire	
  Fallacy	
  ..............................................	
  33	
  
                           ..............................................................................................................................	
  33	
  
     How	
  to	
  use	
  it	
  
       Niche	
  bloggers:	
  ......................................................................................................................................	
  34	
  
       Product	
  owner:	
  ......................................................................................................................................	
  34	
  
       Offline:	
  .......................................................................................................................................................	
  35	
  
       Affiliate:	
  .....................................................................................................................................................	
  36	
  
	
                                                      	
  



Digi	
  Marketing	
  Jedi	
                                                                  	
                                                                                 2	
     	
  
	
  
Groups	
  and	
  Community:	
  	
  I’m	
  an	
  Individual	
  Like	
  Everyone	
  Else	
  .....................	
  37	
  
                        ..............................................................................................................................	
  37	
  
  How	
  to	
  use	
  it	
  
    Niche	
  blogging:	
  ......................................................................................................................................	
  38	
  
    Product	
  owner:	
  ......................................................................................................................................	
  38	
  
    Offline:	
  .......................................................................................................................................................	
  38	
  
    Affiliate:	
  .....................................................................................................................................................	
  38	
  
Risk	
  Reversal:	
  	
  It’s	
  Not	
  the	
  Fall,	
  It’s	
  the	
  Landing	
  ..................................................	
  40	
  
                        ..............................................................................................................................	
  40	
  
  How	
  to	
  use	
  it	
  
The	
  Marketing	
  Jedi	
  Sales	
  Page	
  Checklist	
  ................................................................	
  42	
  
Example	
  e-­‐mail	
  ................................................................................................................	
  43	
  
Conclusion	
  .........................................................................................................................	
  46	
  
	
  

	
  
	
                                                           	
  




Digi	
  Marketing	
  Jedi	
                                                                	
                                                                                3	
     	
  
	
  
Introduction	
  
	
  
Welcome.	
  	
  You’re	
  about	
  to	
  become	
  a	
  Marketing	
  Jedi.	
  	
  You’re	
  going	
  to	
  learn	
  how	
  
people	
  are	
  wired,	
  and	
  how	
  you	
  can	
  use	
  this	
  to	
  improve	
  your	
  marketing.	
  
	
  
But	
  I	
  want	
  to	
  make	
  something	
  very	
  clear	
  right	
  from	
  the	
  start…	
  
	
  
We	
  didn’t	
  invent	
  this	
  stuff.	
  	
  The	
  ‘buttons’	
  you’re	
  about	
  to	
  learn	
  how	
  to	
  push	
  have	
  
been	
  known	
  to	
  high-­‐tier	
  marketers	
  and	
  compliance	
  professionals	
  for	
  some	
  time,	
  
even	
  if	
  they	
  weren’t	
  quite	
  sure	
  why	
  they	
  worked.	
  
	
  
People	
  are	
  affected	
  to	
  different	
  degrees,	
  but	
  they	
  do	
  affect	
  everyone,	
  and	
  it	
  
doesn’t	
  help	
  much	
  to	
  know	
  they’re	
  being	
  used.	
  	
  These	
  days,	
  I	
  can	
  pretty	
  often	
  
spot	
  what	
  someone’s	
  doing	
  when	
  they’re	
  trying	
  to	
  sell	
  me	
  something…	
  but	
  they	
  
still	
  manage	
  to	
  sell	
  it	
  to	
  me.	
  
	
  
The	
  seminal	
  text	
  on	
  this	
  subject	
  –	
  and	
  one	
  to	
  which	
  we	
  owe	
  quite	
  a	
  debt	
  –	
  is	
  
Robert	
  Cialdini’s	
  Influence.	
  	
  You’ll	
  find	
  a	
  lot	
  more	
  information	
  on	
  the	
  theory	
  
behind	
  most	
  of	
  these	
  buttons	
  (and	
  more	
  detail	
  on	
  a	
  lot	
  of	
  the	
  case	
  studies)	
  in	
  this	
  
book.	
  	
  It’s	
  freakin’	
  amazing,	
  and	
  as	
  soon	
  as	
  you’re	
  done	
  with	
  Digi	
  Marketing	
  Jedi	
  
you	
  should	
  read	
  it.	
  
	
  
So,	
  what	
  does	
  Digi	
  Marketing	
  Jedi	
  offer	
  you	
  that	
  nothing	
  else	
  does?	
  
	
  
Really,	
  it’s	
  a	
  matter	
  of	
  approach.	
  	
  	
  
	
  
What	
  we’ve	
  done	
  is	
  learned	
  how	
  to	
  apply	
  all	
  of	
  these	
  techniques	
  –	
  how	
  to	
  push	
  
all	
  these	
  buttons	
  –	
  in	
  the	
  Internet	
  Marketing	
  arena.	
  	
  So	
  Digi	
  Marketing	
  Jedi	
  
doesn’t	
  just	
  explain	
  the	
  buttons	
  and	
  leave	
  you	
  to	
  it…	
  you’ve	
  got	
  pages	
  of	
  
examples	
  about	
  how	
  to	
  use	
  them	
  as	
  a	
  niche	
  blogger,	
  a	
  product	
  owner,	
  an	
  offline	
  
marketer	
  and	
  as	
  an	
  affiliate.	
  
	
  
It’s	
  been	
  hugely	
  useful	
  to	
  us	
  in	
  growing	
  our	
  business	
  –	
  and	
  the	
  fact	
  that	
  we’ve	
  
gone	
  from	
  0	
  to	
  $1,000,000	
  in	
  a	
  year	
  should	
  show	
  you	
  just	
  how	
  useful	
  it	
  can	
  be.	
  
	
  
So,	
  what	
  are	
  you	
  going	
  to	
  get	
  here?	
  
	
  
I’ve	
  written	
  one	
  section	
  for	
  each	
  button	
  that	
  explains	
  what	
  it	
  is	
  and	
  provides	
  a	
  
case	
  study	
  from	
  real	
  life	
  that	
  illustrates	
  how	
  it	
  works.	
  	
  Then,	
  I’ve	
  provided	
  
examples	
  of	
  how	
  you	
  can	
  use	
  it	
  in	
  your	
  business.	
  
	
  
Use	
  these	
  techniques	
  and	
  I’m	
  sure	
  you’ll	
  find	
  your	
  conversions	
  going	
  up.	
  	
  This	
  
isn’t	
  about	
  shoving	
  your	
  offer	
  down	
  your	
  prospect’s	
  throat…	
  this	
  is	
  about	
  all	
  the	
  
subtle	
  tactics	
  you	
  can	
  use	
  that	
  make	
  your	
  prospects	
  think,	
  of	
  their	
  own	
  ‘free	
  will’,	
  
“Yes,	
  this	
  is	
  the	
  product/consultant/list	
  I	
  am	
  looking	
  for.”	
  	
  (Hey,	
  you	
  didn’t	
  think	
  
we	
  called	
  it	
  Jedi	
  Marketing	
  just	
  because	
  it	
  sounded	
  cool,	
  did	
  you?)	
  

Digi	
  Marketing	
  Jedi	
                                           	
                                                            4	
     	
  
	
  
 
(Though	
  we	
  do	
  think	
  it	
  sounds	
  cool.)	
  
	
  
(Really	
  cool.)	
  
	
  
There’s	
  one	
  other	
  thing	
  you	
  should	
  know.	
  	
  These	
  buttons	
  have	
  been	
  used	
  by	
  con	
  
artists	
  in	
  the	
  past,	
  some	
  extremely	
  successfully.	
  	
  (Ever	
  heard	
  of	
  George	
  Parker?	
  	
  
He	
  used	
  one	
  of	
  these	
  buttons	
  to	
  make	
  a	
  very	
  good	
  –	
  and	
  very	
  illegal	
  –	
  living,	
  and	
  
has	
  since	
  added	
  a	
  phrase	
  to	
  the	
  language	
  because	
  of	
  it.	
  	
  More	
  about	
  him	
  later.)	
  
	
  
But	
  that	
  doesn’t	
  mean	
  they’re	
  magic.	
  	
  Use	
  them	
  well,	
  and	
  use	
  them	
  wisely	
  –	
  and	
  
don’t	
  try	
  to	
  use	
  them	
  to	
  sell	
  crap,	
  because	
  it	
  doesn’t	
  work.	
  	
  Even	
  Marketing	
  Jedi	
  
tactics	
  can’t	
  completely	
  bypass	
  the	
  bulls*it	
  detectors	
  that	
  are	
  another	
  part	
  of	
  our	
  
evolutionary	
  make	
  up.	
  
	
  
So	
  read	
  on,	
  and	
  may	
  the	
  course	
  be	
  with	
  you.	
  
	
                                                 	
  




Digi	
  Marketing	
  Jedi	
                                            	
                                                             5	
     	
  
	
  
Reciprocity:	
  	
  Today	
  a	
  Seat,	
  
Tomorrow	
  a	
  Marriage	
  
	
  
A	
  friend	
  of	
  mine	
  met	
  his	
  future	
  wife	
  on	
  the	
  subway	
  train.	
  	
  It	
  was	
  a	
  crowded	
  train	
  
and,	
  chivalrous	
  guy	
  that	
  he	
  is,	
  he	
  offered	
  her	
  his	
  seat.	
  	
  She	
  thanked	
  him	
  and,	
  
when	
  she	
  sat	
  down,	
  he	
  chanced	
  his	
  luck	
  and	
  asked	
  her	
  if	
  she’d	
  like	
  to	
  go	
  for	
  a	
  
drink.	
  
	
  
She	
  told	
  me	
  later	
  that	
  she’s	
  never	
  been	
  sure	
  why	
  she	
  said	
  yes.	
  	
  She	
  wasn’t	
  looking	
  
for	
  a	
  relationship	
  and	
  my	
  friend,	
  James,	
  wasn’t	
  her	
  usual	
  type	
  at	
  all.	
  
	
  
But	
  after	
  he’d	
  given	
  up	
  his	
  seat,	
  she	
  didn’t	
  feel	
  able	
  to	
  say	
  no.	
  
	
  
This	
  is	
  reciprocation	
  in	
  action.	
  	
  As	
  human	
  beings,	
  it’s	
  part	
  of	
  our	
  makeup	
  to	
  feel	
  
bad	
  when	
  we	
  owe	
  people,	
  so	
  we	
  feel	
  the	
  need	
  to	
  reciprocate.	
  	
  Even	
  down	
  to	
  the	
  
simple	
  act	
  of	
  offering	
  someone	
  a	
  seat	
  on	
  the	
  train.	
  
	
  
In	
  fact,	
  it	
  goes	
  to	
  even	
  smaller	
  favours.	
  	
  The	
  Hare	
  Krishna	
  society	
  managed	
  to	
  
vastly	
  increase	
  their	
  donations	
  just	
  by	
  pressing	
  a	
  tiny	
  gift	
  onto	
  their	
  targets	
  
before	
  asking	
  for	
  money.	
  
	
  
With	
  my	
  friend	
  and	
  his	
  wife	
  it	
  worked	
  out	
  pretty	
  well…	
  she	
  married	
  him	
  about	
  
fifteen	
  months	
  later	
  and	
  she	
  says	
  she’s	
  never	
  regretted	
  saying	
  yes,	
  even	
  if	
  she	
  
never	
  has	
  quite	
  worked	
  out	
  why	
  she	
  did.	
  
	
  
Something	
  you	
  must	
  understand:	
  this	
  isn’t	
  a	
  case	
  of	
  people	
  being	
  ‘broken’.	
  	
  This	
  
is	
  a	
  response	
  that	
  has	
  evolved	
  over	
  hundreds	
  of	
  thousands	
  of	
  years,	
  because	
  it	
  
wasn’t	
  just	
  useful,	
  it	
  was	
  essential.	
  
	
  
Imagine	
  this:	
  
	
  
It’s	
  350,000	
  BC,	
  and	
  Fred	
  and	
  Barney	
  are	
  out	
  hunting.	
  	
  Fred	
  is	
  lucky	
  enough	
  to	
  
snare	
  a	
  woolly	
  mammoth.	
  	
  But	
  even	
  after	
  Fred	
  has	
  fed	
  his	
  family,	
  there’s	
  a	
  lot	
  of	
  
mammoth	
  left...	
  so	
  what’s	
  Fred	
  going	
  to	
  do	
  with	
  it?	
  
	
  
Well,	
  not	
  much.	
  	
  His	
  family	
  have	
  had	
  their	
  fill,	
  and	
  refrigeration	
  is	
  quite	
  a	
  while	
  
away.	
  
	
  
Later	
  the	
  same	
  day,	
  Fred	
  bumps	
  into	
  Barney	
  who	
  looks	
  tired	
  and	
  hungry.	
  	
  He	
  
didn’t	
  manage	
  to	
  catch	
  anything.	
  	
  So	
  Fred	
  gives	
  Barney	
  some	
  of	
  his	
  mammoth,	
  
and	
  doesn’t	
  ask	
  anything	
  in	
  return.	
  
	
  
Next	
  week	
  when	
  Barney	
  catches	
  something	
  and	
  Fred	
  doesn’t,	
  you	
  can	
  be	
  sure	
  
that	
  Fred’s	
  not	
  going	
  to	
  go	
  hungry.	
  
	
  

Digi	
  Marketing	
  Jedi	
                                           	
                                                             6	
     	
  
	
  
Reciprocation	
  spreads	
  the	
  risk.	
  	
  Both	
  Fred	
  and	
  Barney	
  need	
  to	
  come	
  home	
  empty	
  
handed	
  before	
  they	
  go	
  hungry,	
  which	
  means	
  a	
  far	
  greater	
  chance	
  of	
  survival.	
  
	
  
And	
  that’s	
  why	
  it’s	
  safe	
  to	
  assume	
  that	
  if	
  you	
  give	
  someone	
  something,	
  they	
  will	
  
do	
  the	
  same	
  for	
  you	
  in	
  return.	
  	
  In	
  fact,	
  they	
  won’t	
  just	
  do	
  the	
  same…	
  they’ll	
  do	
  
more.	
  	
  	
  
	
  
Remember	
  James	
  and	
  his	
  wife,	
  Emily?	
  	
  James’	
  favour	
  was	
  the	
  work	
  of	
  a	
  second,	
  
but	
  Emily	
  gave	
  up	
  her	
  whole	
  evening,	
  and	
  it	
  turned	
  into	
  a	
  rather	
  larger	
  
commitment	
  than	
  that…	
  
	
  
You	
  can	
  use	
  this	
  automatic	
  response	
  to	
  get	
  a	
  lot	
  more	
  out	
  of	
  your	
  prospects.	
  	
  All	
  
you	
  have	
  to	
  do	
  is	
  get	
  ahead	
  of	
  the	
  game.	
  
	
  
Case	
  Study:	
  	
  Christmas	
  Present	
  Conundrum	
  
	
  
We’ve	
  all	
  been	
  there...when	
  a	
  present	
  arrives	
  that	
  we	
  weren’t	
  expecting,	
  and	
  we	
  
haven’t	
  got	
  anything	
  for	
  the	
  person	
  who	
  gave	
  it	
  to	
  us…	
  
	
  
How	
  did	
  it	
  make	
  you	
  feel?	
  	
  Bad,	
  I	
  bet.	
  	
  And	
  I’m	
  pretty	
  certain	
  you	
  made	
  sure	
  to	
  
send	
  them	
  a	
  present	
  next	
  year,	
  if	
  you	
  didn’t	
  immediately	
  go	
  out	
  hunting	
  for	
  a	
  
suitable	
  gift	
  to	
  send	
  in	
  return.	
  
	
  
And	
  then	
  there	
  is	
  the	
  other	
  scenario....	
  	
  The	
  situation	
  where	
  YOU	
  are	
  left	
  without	
  
a	
  present	
  from	
  a	
  close	
  family	
  member	
  or	
  friend	
  after	
  you	
  bought	
  them	
  something	
  
AMAZING.	
  	
  
	
  
Pretty	
  soon	
  after	
  Christmas	
  you	
  get	
  a	
  present	
  in	
  the	
  post	
  with	
  a	
  card	
  attached	
  
mentioning	
  she	
  “forgot	
  to	
  post	
  it”.	
  	
  	
  
	
  
You	
  never	
  know,	
  that	
  might	
  even	
  be	
  true.	
  
	
  

How	
  to	
  use	
  it	
  
	
  
There	
  are	
  3	
  key	
  ways	
  in	
  which	
  reciprocity	
  can	
  help	
  your	
  business:	
  
	
  
1. RECIPROCAL	
  CONCESSIONS	
  
	
  
     This	
  is	
  used	
  a	
  LOT	
  by	
  telephone	
  or	
  face-­‐to-­‐face	
  sales	
  people…	
  in	
  fact,	
  I’m	
  
     willing	
  to	
  bet	
  it’s	
  been	
  used	
  on	
  you	
  in	
  the	
  past.	
  
	
  
     Cialdini	
  himself	
  gives	
  an	
  excellent	
  example	
  in	
  Influence,	
  when	
  he	
  was	
  
     approached	
  by	
  a	
  Boy	
  Scout	
  selling	
  tickets	
  for	
  an	
  event	
  for	
  $5	
  each.	
  	
  Cialdini	
  
     refused.	
  	
  The	
  Scout	
  then	
  suggested	
  that	
  instead,	
  Cialdini	
  could	
  buy	
  some	
  of	
  
     his	
  chocolate	
  bars	
  for	
  $1	
  each.	
  	
  Despite	
  liking	
  dollars	
  far	
  more	
  than	
  
     chocolate,	
  Cialdini	
  bought	
  2.	
  
	
  
	
                                             	
  
Digi	
  Marketing	
  Jedi	
                                            	
                                                             7	
     	
  
	
  
This	
  technique	
  is	
  known	
  as	
  “rejection-­‐then-­‐retreat”	
  and	
  relies	
  on	
  the	
  human	
  
        trait	
  of	
  reciprocating	
  concessions.	
  
	
  
        By	
  starting	
  with	
  an	
  over-­‐the-­‐top-­‐request	
  that	
  is	
  sure	
  to	
  be	
  rejected,	
  the	
  
        requester	
  can	
  then	
  take	
  advantage	
  of	
  a	
  smaller	
  request	
  -­‐	
  the	
  one	
  that	
  they	
  
        wanted	
  all	
  along.	
  
	
  
     Or,	
  likewise,	
  if	
  you	
  make	
  some	
  concessions	
  in	
  your	
  sales	
  page,	
  giving	
  the	
  
     customer	
  a	
  good	
  deal,	
  either	
  through	
  discounts	
  or	
  even	
  admitting	
  some	
  
     minor	
  flaw	
  in	
  your	
  product,	
  they	
  are	
  more	
  likely	
  to	
  meet	
  you	
  in	
  the	
  middle	
  
     and	
  make	
  a	
  concession	
  themselves...	
  which	
  means	
  reducing	
  their	
  cynicism	
  
     and	
  making	
  a	
  purchase.	
  
     	
  
2. FORCE	
  PEOPLE	
  TO	
  TAKE	
  ACTION	
  
	
  
     You	
  can	
  also	
  use	
  the	
  rule	
  with	
  people	
  you	
  don’t	
  personally	
  know,	
  
     eliminating	
  their	
  choice	
  in	
  deciding	
  who	
  they	
  owe	
  and	
  who	
  they	
  don’t...	
  
	
  
     Remember	
  the	
  Hare	
  Krishna	
  Society?	
  	
  Their	
  fundraising	
  success	
  shot	
  up	
  
     massively	
  when,	
  before	
  asking	
  for	
  anything,	
  they	
  gave	
  their	
  unwitting	
  
     prospects	
  a	
  flower.	
  	
  Just	
  a	
  flower,	
  which	
  for	
  the	
  most	
  part	
  the	
  prospects	
  
     didn’t	
  want	
  in	
  the	
  first	
  place.	
  	
  
	
  
     Of	
  course	
  flowers	
  littered	
  the	
  streets	
  but	
  people	
  still	
  gave	
  money	
  as	
  they	
  
     were	
  unable	
  to	
  accept	
  a	
  free	
  gift	
  without	
  giving	
  something	
  in	
  return.	
  
	
  
     Funny	
  though,	
  as	
  the	
  reality	
  of	
  it	
  is	
  that	
  the	
  money	
  they	
  were	
  giving	
  was	
  
     worth	
  far	
  more	
  than	
  a	
  little	
  flower.	
  
	
  
     So,	
  if	
  your	
  mailing	
  list	
  receive	
  a	
  deal	
  from	
  you	
  in	
  their	
  inbox	
  which	
  they	
  feel	
  
     they	
  don’t	
  deserve	
  or	
  haven’t	
  earned,	
  they’re	
  rather	
  more	
  likely	
  to	
  take	
  a	
  
     look	
  at	
  your	
  site	
  or	
  offer	
  out	
  of	
  their	
  sense	
  of	
  obligation…	
  and	
  once	
  they’re	
  
     there,	
  your	
  sales	
  page	
  can	
  work	
  its	
  magic.	
  
     	
  
3. UNEQUAL	
  EXCHANGES	
  
	
  
     Some	
  people	
  feel	
  the	
  need	
  to	
  rid	
  themselves	
  of	
  debt	
  by	
  agreeing	
  to	
  
     something	
  far	
  larger	
  than	
  what	
  they	
  originally	
  received	
  (just	
  like	
  Emily)...	
  
	
  
     Only	
  one	
  act	
  of	
  good	
  will	
  can	
  result	
  in	
  a	
  string	
  of	
  concessions	
  from	
  the	
  initial	
  
     receiver.	
  
	
  
     So,	
  if	
  you’re	
  blogging	
  and	
  trying	
  to	
  attract	
  links	
  from	
  other	
  niche	
  bloggers,	
  
     go	
  above	
  and	
  beyond	
  what	
  they’re	
  expecting	
  and	
  they	
  will	
  do	
  the	
  same	
  for	
  
     you...	
  reciprocity	
  will	
  reward	
  you	
  in	
  the	
  long	
  run.	
  
	
  
     But	
  remember,	
  you	
  need	
  to	
  give	
  people	
  something	
  worthwhile!	
  
	
  
	
                                            	
  

Digi	
  Marketing	
  Jedi	
                                          	
                                                            8	
     	
  
	
  
These	
  situations	
  occur	
  dozens	
  of	
  times	
  every	
  day.	
  	
  How	
  often	
  have	
  you	
  heard	
  
these:	
  
	
  
       • “Well,	
  let	
  me	
  see	
  what	
  I	
  can	
  do	
  to	
  shave	
  a	
  little	
  off	
  this	
  monthly	
  payment.”	
  
              	
  
       • “Try	
  it	
  free	
  for	
  30	
  days!	
  If	
  you’re	
  not	
  satisfied,	
  you’re	
  under	
  no	
  obligation.”	
  
	
  
       • “I	
  usually	
  sell	
  this	
  spa	
  day	
  for	
  £60,	
  but	
  I’m	
  going	
  to	
  sell	
  it	
  to	
  you	
  for	
  the	
  
              trade	
  price	
  of	
  £40.”	
  	
  (This	
  may	
  hypothetically	
  have	
  been	
  used	
  on	
  someone	
  
              in	
  the	
  DigiResults	
  offices	
  while	
  Digi	
  Marketing	
  Jedi	
  was	
  being	
  written…)	
  
	
  
	
  
Here’s	
  how	
  you	
  can	
  use	
  the	
  power	
  of	
  reciprocity	
  to	
  boost	
  your	
  business:	
  
	
  
	
  
Niche	
  bloggers:	
  
	
  
Provide	
  exposure	
  to	
  other	
  people	
  in	
  your	
  niche	
  (and	
  be	
  nice	
  about	
  them	
  
when	
  you	
  do!)	
  
	
  
To	
  take	
  advantage	
  of	
  Reciprocity,	
  the	
  method	
  is	
  simple…	
  
	
  
Make	
  the	
  first	
  move!	
  
	
  
Offer	
  to	
  interview	
  other	
  people	
  in	
  your	
  niche.	
  	
  This	
  will	
  give	
  you	
  good	
  and	
  
different	
  content	
  and	
  will	
  provide	
  them	
  with	
  exposure.	
  	
  Giving	
  other	
  people	
  in	
  
your	
  niche	
  publicity	
  can	
  only	
  be	
  a	
  good	
  thing…	
  because	
  then	
  they’ll	
  do	
  the	
  same	
  
for	
  you.	
  
	
  
And	
  make	
  sure	
  you	
  refer	
  to	
  them	
  as	
  an	
  expert.	
  	
  They	
  will	
  want	
  to	
  return	
  the	
  
favour	
  and	
  you	
  will	
  gain	
  some	
  publicity	
  from	
  being	
  associated	
  with	
  them.	
  
	
  
By	
  making	
  the	
  first	
  move,	
  you’ll	
  be	
  far	
  more	
  likely	
  to	
  get	
  a	
  similar	
  response	
  than	
  
if	
  you	
  wait	
  for	
  them	
  to	
  have	
  the	
  idea.	
  
	
  
Share	
  free	
  advice	
  
	
  
Sharing	
  your	
  knowledge	
  is	
  the	
  best	
  thing	
  you	
  can	
  do	
  for	
  your	
  prospects.	
  	
  If	
  you	
  
provide	
  them	
  with	
  free,	
  high	
  quality	
  content,	
  it	
  won’t	
  take	
  long	
  for	
  a	
  feeling	
  of	
  
obligation	
  to	
  kick	
  in…	
  and	
  that	
  means	
  they’ll	
  be	
  more	
  receptive	
  when	
  you	
  
promote	
  either	
  a	
  product	
  of	
  your	
  own	
  or	
  an	
  affiliate	
  deal.	
  	
  
	
  
Link	
  to	
  another	
  blog	
  
	
  
Not	
  only	
  will	
  the	
  other	
  blogger	
  be	
  happy,	
  but	
  their	
  sense	
  of	
  obligation	
  means	
  
they’ll	
  most	
  likely	
  link	
  you	
  back!	
  
	
  
All	
  the	
  SEO	
  hawks	
  out	
  there	
  are	
  probably	
  screaming	
  ‘but	
  that’s	
  a	
  reciprocal	
  
link!	
  	
  They’re	
  worth	
  nothing!!’	
  

Digi	
  Marketing	
  Jedi	
                                              	
                                                               9	
     	
  
	
  
 
Well,	
  we	
  know	
  a	
  thing	
  or	
  two	
  about	
  SEO	
  here,	
  so	
  let’s	
  get	
  this	
  straight…	
  
	
  
Reciprocal	
  links	
  are	
  not	
  worth	
  as	
  much	
  as	
  one-­‐way	
  links.	
  	
  But	
  they	
  ARE	
  worth	
  
something,	
  and	
  that	
  something	
  is	
  worth	
  having.	
  	
  Not	
  only	
  that,	
  you’ll	
  also	
  get	
  a	
  
direct	
  line	
  to	
  all	
  their	
  traffic	
  which	
  will	
  come	
  streaming	
  through	
  to	
  your	
  blog.	
  
	
  
And	
  if	
  the	
  blogger	
  is	
  influential	
  in	
  your	
  niche,	
  the	
  link	
  on	
  his	
  blog	
  makes	
  YOU	
  an	
  
authority.	
  
	
  
Give	
  a	
  freebie	
  document	
  every	
  so	
  often	
  
	
  
And	
  expect	
  nothing	
  in	
  return!	
  	
  It	
  will	
  do	
  you	
  many	
  favours	
  in	
  the	
  long	
  run.	
  	
  Not	
  
only	
  will	
  it	
  generate	
  a	
  lot	
  of	
  good	
  will	
  amongst	
  your	
  traffic,	
  but	
  it’ll	
  keep	
  them	
  
coming	
  back	
  for	
  more!	
  
	
  
	
  
Product	
  owner:	
  
	
  
Put	
  on	
  free,	
  informative	
  webinars	
  
	
  
It’s	
  all	
  about	
  giving	
  advice	
  for	
  free.	
  	
  By	
  creating	
  these	
  webinars,	
  you	
  create	
  some	
  
obligation.	
  	
  You’ll	
  have	
  far	
  more	
  success	
  than	
  just	
  asking	
  for	
  the	
  sale	
  right	
  away,	
  
as	
  the	
  consumer	
  will	
  feel	
  like	
  they’ve	
  got	
  a	
  little	
  something	
  extra.	
  
	
  
Be	
  active	
  on	
  forums	
  and	
  other	
  social	
  platforms	
  
	
  
Contribute	
  actively	
  to	
  a	
  specific	
  area	
  of	
  interest	
  or	
  topic	
  through	
  answers	
  or	
  
reasonable	
  questions.	
  	
  	
  
	
  
Even	
  if	
  you’re	
  already	
  doing	
  this,	
  give	
  honest	
  and	
  unbiased	
  advice...	
  This	
  will	
  
create	
  credibility	
  and	
  establish	
  you	
  in	
  the	
  community.	
  	
  And	
  with	
  your	
  link	
  in	
  the	
  
signature	
  resource	
  box,	
  people	
  will	
  click	
  to	
  your	
  site	
  increasing	
  your	
  ranking	
  and	
  
online	
  presence.	
  
	
  
Review	
  other	
  peoples’	
  products	
  –	
  and	
  recommend	
  a	
  competitor!	
  
	
  
When	
  you	
  recommend	
  someone	
  else’s	
  product	
  it	
  forces	
  the	
  consumer	
  to	
  think	
  
that	
  you	
  have	
  their	
  best	
  interests	
  at	
  heart,	
  rather	
  than	
  just	
  peddling	
  your	
  own	
  
wares.	
  	
  If	
  you’re	
  lucky	
  the	
  product	
  owner	
  may	
  even	
  write	
  you	
  a	
  
recommendation!	
  
	
  
You	
  can	
  also	
  offer	
  related	
  solutions	
  that	
  cater	
  to	
  different	
  ends	
  of	
  the	
  same	
  
market.	
  	
  	
  
	
  	
  
You’re	
  not	
  going	
  to	
  find	
  many	
  marketing	
  books	
  that	
  recommend	
  you	
  promote	
  
products	
  that	
  solve	
  the	
  same	
  problem	
  as	
  yours.	
  	
  They’re	
  your	
  competition,	
  right?	
  	
  
Well,	
  yes…	
  but	
  framed	
  the	
  right	
  way,	
  you	
  can	
  get	
  all	
  the	
  goodwill	
  from	
  promoting	
  
these	
  other	
  solutions	
  AND	
  make	
  more	
  sales	
  of	
  your	
  own	
  product.	
  

Digi	
  Marketing	
  Jedi	
                                          	
                                                          10	
     	
  
	
  
 
Let’s	
  say	
  you	
  have	
  a	
  very	
  high-­‐end,	
  expensive	
  product.	
  	
  You’re	
  going	
  to	
  get	
  a	
  lot	
  
of	
  people	
  who	
  don’t	
  want	
  to	
  invest	
  that	
  much.	
  
	
  
So	
  find	
  another	
  product	
  that	
  does	
  a	
  similar	
  job	
  but	
  in	
  a	
  rather	
  more	
  cut-­‐down	
  
fashion,	
  and	
  tell	
  your	
  prospect:	
  
	
  
“My	
  product	
  is,	
  hands-­‐down,	
  the	
  best	
  on	
  the	
  market.	
  	
  But	
  if	
  you’re	
  looking	
  for	
  
something	
  a	
  bit	
  more	
  focused,	
  I	
  can	
  recommend	
  this	
  fantastic	
  little	
  tool…”	
  
	
  
And	
  then	
  give	
  them	
  your	
  affiliate	
  link.	
  	
  Not	
  only	
  will	
  you	
  make	
  a	
  lot	
  more	
  money	
  
from	
  customers	
  you’d	
  otherwise	
  lose,	
  you’re	
  also	
  creating	
  an	
  obligation.	
  	
  Let	
  the	
  
other	
  product	
  owner	
  know	
  you’ve	
  done	
  it…	
  and	
  then	
  watch	
  them	
  do	
  the	
  same	
  for	
  
you.	
  
	
  
This	
  works	
  just	
  as	
  well	
  if	
  you’ve	
  got	
  a	
  highly	
  focused	
  product	
  and	
  provide	
  an	
  
affiliate	
  link	
  to	
  something	
  expensive	
  with	
  more	
  bells	
  and	
  whistles.	
  
	
  
Use	
  a	
  downsell	
  in	
  your	
  sales	
  funnel	
  
	
  
This	
  is	
  the	
  rejection-­‐then-­‐retreat	
  system	
  again…	
  
	
  
Your	
  prospect	
  has	
  looked	
  at	
  your	
  offer,	
  and	
  decided	
  they	
  don’t	
  want	
  it.	
  	
  OK,	
  fair	
  
enough.	
  	
  But	
  how	
  about	
  this	
  cheaper	
  version	
  that	
  maybe	
  doesn’t	
  do	
  as	
  much,	
  but	
  
requires	
  far	
  less	
  investment?	
  
	
  
Just	
  like	
  everyone	
  who’s	
  ever	
  refused	
  to	
  give	
  a	
  charity	
  $50	
  only	
  to	
  find	
  
themselves	
  handing	
  over	
  $10	
  a	
  few	
  minutes	
  later,	
  your	
  prospects	
  will	
  find	
  this	
  
offer	
  hard	
  to	
  ignore.	
  
	
  
IMPORTANT:	
  	
  For	
  this	
  to	
  work	
  properly,	
  it	
  must	
  be	
  framed	
  as	
  if	
  you	
  are	
  making	
  a	
  
concession.	
  	
  Ideally	
  you’ll	
  be	
  offering	
  a	
  similar	
  product	
  (or	
  a	
  cut-­‐down	
  version	
  of	
  
your	
  main	
  product)	
  rather	
  than	
  an	
  entirely	
  different	
  but	
  cheaper	
  offer.	
  
	
  
	
  
Offline:	
  
	
  
Reject	
  then	
  retreat	
  
	
  
Any	
  good	
  offline	
  consultant	
  should	
  have	
  a	
  range	
  of	
  services,	
  from	
  the	
  really	
  high-­‐
end	
  package	
  to	
  the	
  smaller	
  jobs	
  you	
  can	
  do	
  in	
  an	
  hour	
  or	
  so.	
  
	
  
When	
  making	
  your	
  pitch	
  to	
  a	
  client,	
  try	
  to	
  get	
  them	
  on	
  to	
  your	
  high-­‐end	
  package	
  
–	
  this	
  should	
  always	
  be	
  your	
  main	
  focus.	
  	
  But	
  if	
  they’re	
  just	
  not	
  biting,	
  then	
  admit	
  
it.	
  	
  Tell	
  them	
  that	
  you	
  understand	
  your	
  full	
  package	
  may	
  not	
  be	
  right	
  for	
  them,	
  
but	
  how	
  about	
  this	
  smaller	
  option?	
  
	
  
You’ll	
  close	
  deals	
  with	
  a	
  lot	
  more	
  clients	
  you	
  would	
  otherwise	
  have	
  lost…	
  
because	
  they	
  won’t	
  be	
  able	
  to	
  resist	
  reciprocating	
  your	
  concession.	
  

Digi	
  Marketing	
  Jedi	
                                           	
                                                           11	
     	
  
	
  
 
	
  
Networking	
  -­‐	
  be	
  helpful	
  
	
  
When	
  you	
  see	
  clients,	
  don’t	
  make	
  them	
  pay	
  for	
  every	
  little	
  tidbit.	
  	
  If	
  they’ve	
  got	
  a	
  
couple	
  of	
  small	
  problems	
  they	
  happen	
  to	
  bring	
  up	
  in	
  your	
  conversation,	
  don’t	
  say	
  
‘I	
  can	
  sort	
  that	
  for	
  you’	
  –	
  just	
  tell	
  them	
  how	
  to	
  sort	
  it.	
  	
  Providing	
  free	
  information	
  
not	
  only	
  creates	
  some	
  obligation	
  on	
  their	
  part,	
  it’ll	
  also	
  help	
  them	
  like	
  you	
  (and	
  
that’s	
  another	
  important	
  Marketing	
  Jedi	
  tool	
  –	
  more	
  on	
  that	
  later).	
  
	
  
	
  
Affiliate:	
  
	
  
Remember,	
  if	
  you	
  want	
  to	
  be	
  able	
  to	
  take	
  anything…	
  give	
  something	
  first.	
  
	
  
This	
  can	
  be	
  information	
  –	
  sending	
  e-­‐mails	
  that	
  actually	
  provide	
  useful	
  content	
  
rather	
  than	
  just	
  pointing	
  people	
  towards	
  a	
  promotion…	
  
	
  
It	
  could	
  be	
  a	
  freebie	
  –	
  a	
  free	
  report	
  or	
  bit	
  of	
  software	
  that	
  your	
  subscribers	
  don’t	
  
have	
  to	
  do	
  anything	
  for,	
  not	
  even	
  sign	
  up	
  to	
  a	
  new	
  list…	
  
	
  
But	
  give	
  them	
  something,	
  and	
  the	
  sense	
  of	
  obligation	
  they’ll	
  feel	
  will	
  result	
  in	
  a	
  
lot	
  more	
  clicks	
  for	
  you.	
  
	
  
	
                                                     	
  




Digi	
  Marketing	
  Jedi	
                                              	
                                                             12	
     	
  
	
  
Download Digi Marketing Jedi Review by Andy Fletcher

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Download Digi Marketing Jedi Review by Andy Fletcher

  • 1.       A CT X TR PY E CO VIEW PRE Andy Fletcher Neil Murton
  • 2. Table  of  Contents   Introduction  ........................................................................................................................  4   Reciprocity:    Today  a  Seat,  Tomorrow  a  Marriage  .................................................  6   .................................................................................................................................  7   How  to  use  it   Niche  bloggers:  .........................................................................................................................................  9   Product  owner:  ......................................................................................................................................  10   Offline:  .......................................................................................................................................................  11   Affiliate:  .....................................................................................................................................................  12   Authority:    Trust  Me,  I’m  a  Dog  Whisperer  ............................................................  13   ..............................................................................................................................  14   How  to  use  it   Niche  bloggers:  ......................................................................................................................................  14   Product  Owner:  .....................................................................................................................................  14   Offline  ........................................................................................................................................................  15   Affiliate  ......................................................................................................................................................  16   Social  Proof:    How  to  Outsource  Thinking  .............................................................  17   How  to  use  it:  ............................................................................................................................  17   Niche  bloggers:  ......................................................................................................................................  18   Product  owners:  ....................................................................................................................................  18   Offline  ........................................................................................................................................................  19   Affiliate  ......................................................................................................................................................  19   Scarcity  and  Urgency:    It’s  MY  D*mn  Typewriter  .................................................  20   ..............................................................................................................................  21   How  to  use  it   Niche  bloggers:  ......................................................................................................................................  22   Product  owner:  ......................................................................................................................................  22   Offline:  .......................................................................................................................................................  23   Affiliate:  .....................................................................................................................................................  23   Commitment  and  Consistency:    The  Al  Capone  Gambit  .....................................  24   How  to  Use  it:  ............................................................................................................................  25   Niche  bloggers:  ......................................................................................................................................  25   Product  owner:  ......................................................................................................................................  26   Offline:  .......................................................................................................................................................  26   Affiliate:  .....................................................................................................................................................  27   Liking:    The  Cheerleader  Effect  ..................................................................................  28   ..............................................................................................................................  30   How  to  use  it   Niche  blogger:  ........................................................................................................................................  30   Product  owner:  ......................................................................................................................................  30   Offline:  .......................................................................................................................................................  31   Affiliate:  .....................................................................................................................................................  32   Perceived  Value:    The  Russian  Billionaire  Fallacy  ..............................................  33   ..............................................................................................................................  33   How  to  use  it   Niche  bloggers:  ......................................................................................................................................  34   Product  owner:  ......................................................................................................................................  34   Offline:  .......................................................................................................................................................  35   Affiliate:  .....................................................................................................................................................  36       Digi  Marketing  Jedi     2      
  • 3. Groups  and  Community:    I’m  an  Individual  Like  Everyone  Else  .....................  37   ..............................................................................................................................  37   How  to  use  it   Niche  blogging:  ......................................................................................................................................  38   Product  owner:  ......................................................................................................................................  38   Offline:  .......................................................................................................................................................  38   Affiliate:  .....................................................................................................................................................  38   Risk  Reversal:    It’s  Not  the  Fall,  It’s  the  Landing  ..................................................  40   ..............................................................................................................................  40   How  to  use  it   The  Marketing  Jedi  Sales  Page  Checklist  ................................................................  42   Example  e-­‐mail  ................................................................................................................  43   Conclusion  .........................................................................................................................  46           Digi  Marketing  Jedi     3      
  • 4. Introduction     Welcome.    You’re  about  to  become  a  Marketing  Jedi.    You’re  going  to  learn  how   people  are  wired,  and  how  you  can  use  this  to  improve  your  marketing.     But  I  want  to  make  something  very  clear  right  from  the  start…     We  didn’t  invent  this  stuff.    The  ‘buttons’  you’re  about  to  learn  how  to  push  have   been  known  to  high-­‐tier  marketers  and  compliance  professionals  for  some  time,   even  if  they  weren’t  quite  sure  why  they  worked.     People  are  affected  to  different  degrees,  but  they  do  affect  everyone,  and  it   doesn’t  help  much  to  know  they’re  being  used.    These  days,  I  can  pretty  often   spot  what  someone’s  doing  when  they’re  trying  to  sell  me  something…  but  they   still  manage  to  sell  it  to  me.     The  seminal  text  on  this  subject  –  and  one  to  which  we  owe  quite  a  debt  –  is   Robert  Cialdini’s  Influence.    You’ll  find  a  lot  more  information  on  the  theory   behind  most  of  these  buttons  (and  more  detail  on  a  lot  of  the  case  studies)  in  this   book.    It’s  freakin’  amazing,  and  as  soon  as  you’re  done  with  Digi  Marketing  Jedi   you  should  read  it.     So,  what  does  Digi  Marketing  Jedi  offer  you  that  nothing  else  does?     Really,  it’s  a  matter  of  approach.         What  we’ve  done  is  learned  how  to  apply  all  of  these  techniques  –  how  to  push   all  these  buttons  –  in  the  Internet  Marketing  arena.    So  Digi  Marketing  Jedi   doesn’t  just  explain  the  buttons  and  leave  you  to  it…  you’ve  got  pages  of   examples  about  how  to  use  them  as  a  niche  blogger,  a  product  owner,  an  offline   marketer  and  as  an  affiliate.     It’s  been  hugely  useful  to  us  in  growing  our  business  –  and  the  fact  that  we’ve   gone  from  0  to  $1,000,000  in  a  year  should  show  you  just  how  useful  it  can  be.     So,  what  are  you  going  to  get  here?     I’ve  written  one  section  for  each  button  that  explains  what  it  is  and  provides  a   case  study  from  real  life  that  illustrates  how  it  works.    Then,  I’ve  provided   examples  of  how  you  can  use  it  in  your  business.     Use  these  techniques  and  I’m  sure  you’ll  find  your  conversions  going  up.    This   isn’t  about  shoving  your  offer  down  your  prospect’s  throat…  this  is  about  all  the   subtle  tactics  you  can  use  that  make  your  prospects  think,  of  their  own  ‘free  will’,   “Yes,  this  is  the  product/consultant/list  I  am  looking  for.”    (Hey,  you  didn’t  think   we  called  it  Jedi  Marketing  just  because  it  sounded  cool,  did  you?)   Digi  Marketing  Jedi     4      
  • 5.
  • 6.   (Though  we  do  think  it  sounds  cool.)     (Really  cool.)     There’s  one  other  thing  you  should  know.    These  buttons  have  been  used  by  con   artists  in  the  past,  some  extremely  successfully.    (Ever  heard  of  George  Parker?     He  used  one  of  these  buttons  to  make  a  very  good  –  and  very  illegal  –  living,  and   has  since  added  a  phrase  to  the  language  because  of  it.    More  about  him  later.)     But  that  doesn’t  mean  they’re  magic.    Use  them  well,  and  use  them  wisely  –  and   don’t  try  to  use  them  to  sell  crap,  because  it  doesn’t  work.    Even  Marketing  Jedi   tactics  can’t  completely  bypass  the  bulls*it  detectors  that  are  another  part  of  our   evolutionary  make  up.     So  read  on,  and  may  the  course  be  with  you.       Digi  Marketing  Jedi     5      
  • 7. Reciprocity:    Today  a  Seat,   Tomorrow  a  Marriage     A  friend  of  mine  met  his  future  wife  on  the  subway  train.    It  was  a  crowded  train   and,  chivalrous  guy  that  he  is,  he  offered  her  his  seat.    She  thanked  him  and,   when  she  sat  down,  he  chanced  his  luck  and  asked  her  if  she’d  like  to  go  for  a   drink.     She  told  me  later  that  she’s  never  been  sure  why  she  said  yes.    She  wasn’t  looking   for  a  relationship  and  my  friend,  James,  wasn’t  her  usual  type  at  all.     But  after  he’d  given  up  his  seat,  she  didn’t  feel  able  to  say  no.     This  is  reciprocation  in  action.    As  human  beings,  it’s  part  of  our  makeup  to  feel   bad  when  we  owe  people,  so  we  feel  the  need  to  reciprocate.    Even  down  to  the   simple  act  of  offering  someone  a  seat  on  the  train.     In  fact,  it  goes  to  even  smaller  favours.    The  Hare  Krishna  society  managed  to   vastly  increase  their  donations  just  by  pressing  a  tiny  gift  onto  their  targets   before  asking  for  money.     With  my  friend  and  his  wife  it  worked  out  pretty  well…  she  married  him  about   fifteen  months  later  and  she  says  she’s  never  regretted  saying  yes,  even  if  she   never  has  quite  worked  out  why  she  did.     Something  you  must  understand:  this  isn’t  a  case  of  people  being  ‘broken’.    This   is  a  response  that  has  evolved  over  hundreds  of  thousands  of  years,  because  it   wasn’t  just  useful,  it  was  essential.     Imagine  this:     It’s  350,000  BC,  and  Fred  and  Barney  are  out  hunting.    Fred  is  lucky  enough  to   snare  a  woolly  mammoth.    But  even  after  Fred  has  fed  his  family,  there’s  a  lot  of   mammoth  left...  so  what’s  Fred  going  to  do  with  it?     Well,  not  much.    His  family  have  had  their  fill,  and  refrigeration  is  quite  a  while   away.     Later  the  same  day,  Fred  bumps  into  Barney  who  looks  tired  and  hungry.    He   didn’t  manage  to  catch  anything.    So  Fred  gives  Barney  some  of  his  mammoth,   and  doesn’t  ask  anything  in  return.     Next  week  when  Barney  catches  something  and  Fred  doesn’t,  you  can  be  sure   that  Fred’s  not  going  to  go  hungry.     Digi  Marketing  Jedi     6      
  • 8. Reciprocation  spreads  the  risk.    Both  Fred  and  Barney  need  to  come  home  empty   handed  before  they  go  hungry,  which  means  a  far  greater  chance  of  survival.     And  that’s  why  it’s  safe  to  assume  that  if  you  give  someone  something,  they  will   do  the  same  for  you  in  return.    In  fact,  they  won’t  just  do  the  same…  they’ll  do   more.         Remember  James  and  his  wife,  Emily?    James’  favour  was  the  work  of  a  second,   but  Emily  gave  up  her  whole  evening,  and  it  turned  into  a  rather  larger   commitment  than  that…     You  can  use  this  automatic  response  to  get  a  lot  more  out  of  your  prospects.    All   you  have  to  do  is  get  ahead  of  the  game.     Case  Study:    Christmas  Present  Conundrum     We’ve  all  been  there...when  a  present  arrives  that  we  weren’t  expecting,  and  we   haven’t  got  anything  for  the  person  who  gave  it  to  us…     How  did  it  make  you  feel?    Bad,  I  bet.    And  I’m  pretty  certain  you  made  sure  to   send  them  a  present  next  year,  if  you  didn’t  immediately  go  out  hunting  for  a   suitable  gift  to  send  in  return.     And  then  there  is  the  other  scenario....    The  situation  where  YOU  are  left  without   a  present  from  a  close  family  member  or  friend  after  you  bought  them  something   AMAZING.       Pretty  soon  after  Christmas  you  get  a  present  in  the  post  with  a  card  attached   mentioning  she  “forgot  to  post  it”.         You  never  know,  that  might  even  be  true.     How  to  use  it     There  are  3  key  ways  in  which  reciprocity  can  help  your  business:     1. RECIPROCAL  CONCESSIONS     This  is  used  a  LOT  by  telephone  or  face-­‐to-­‐face  sales  people…  in  fact,  I’m   willing  to  bet  it’s  been  used  on  you  in  the  past.     Cialdini  himself  gives  an  excellent  example  in  Influence,  when  he  was   approached  by  a  Boy  Scout  selling  tickets  for  an  event  for  $5  each.    Cialdini   refused.    The  Scout  then  suggested  that  instead,  Cialdini  could  buy  some  of   his  chocolate  bars  for  $1  each.    Despite  liking  dollars  far  more  than   chocolate,  Cialdini  bought  2.         Digi  Marketing  Jedi     7      
  • 9. This  technique  is  known  as  “rejection-­‐then-­‐retreat”  and  relies  on  the  human   trait  of  reciprocating  concessions.     By  starting  with  an  over-­‐the-­‐top-­‐request  that  is  sure  to  be  rejected,  the   requester  can  then  take  advantage  of  a  smaller  request  -­‐  the  one  that  they   wanted  all  along.     Or,  likewise,  if  you  make  some  concessions  in  your  sales  page,  giving  the   customer  a  good  deal,  either  through  discounts  or  even  admitting  some   minor  flaw  in  your  product,  they  are  more  likely  to  meet  you  in  the  middle   and  make  a  concession  themselves...  which  means  reducing  their  cynicism   and  making  a  purchase.     2. FORCE  PEOPLE  TO  TAKE  ACTION     You  can  also  use  the  rule  with  people  you  don’t  personally  know,   eliminating  their  choice  in  deciding  who  they  owe  and  who  they  don’t...     Remember  the  Hare  Krishna  Society?    Their  fundraising  success  shot  up   massively  when,  before  asking  for  anything,  they  gave  their  unwitting   prospects  a  flower.    Just  a  flower,  which  for  the  most  part  the  prospects   didn’t  want  in  the  first  place.       Of  course  flowers  littered  the  streets  but  people  still  gave  money  as  they   were  unable  to  accept  a  free  gift  without  giving  something  in  return.     Funny  though,  as  the  reality  of  it  is  that  the  money  they  were  giving  was   worth  far  more  than  a  little  flower.     So,  if  your  mailing  list  receive  a  deal  from  you  in  their  inbox  which  they  feel   they  don’t  deserve  or  haven’t  earned,  they’re  rather  more  likely  to  take  a   look  at  your  site  or  offer  out  of  their  sense  of  obligation…  and  once  they’re   there,  your  sales  page  can  work  its  magic.     3. UNEQUAL  EXCHANGES     Some  people  feel  the  need  to  rid  themselves  of  debt  by  agreeing  to   something  far  larger  than  what  they  originally  received  (just  like  Emily)...     Only  one  act  of  good  will  can  result  in  a  string  of  concessions  from  the  initial   receiver.     So,  if  you’re  blogging  and  trying  to  attract  links  from  other  niche  bloggers,   go  above  and  beyond  what  they’re  expecting  and  they  will  do  the  same  for   you...  reciprocity  will  reward  you  in  the  long  run.     But  remember,  you  need  to  give  people  something  worthwhile!         Digi  Marketing  Jedi     8      
  • 10.
  • 11. These  situations  occur  dozens  of  times  every  day.    How  often  have  you  heard   these:     • “Well,  let  me  see  what  I  can  do  to  shave  a  little  off  this  monthly  payment.”     • “Try  it  free  for  30  days!  If  you’re  not  satisfied,  you’re  under  no  obligation.”     • “I  usually  sell  this  spa  day  for  £60,  but  I’m  going  to  sell  it  to  you  for  the   trade  price  of  £40.”    (This  may  hypothetically  have  been  used  on  someone   in  the  DigiResults  offices  while  Digi  Marketing  Jedi  was  being  written…)       Here’s  how  you  can  use  the  power  of  reciprocity  to  boost  your  business:       Niche  bloggers:     Provide  exposure  to  other  people  in  your  niche  (and  be  nice  about  them   when  you  do!)     To  take  advantage  of  Reciprocity,  the  method  is  simple…     Make  the  first  move!     Offer  to  interview  other  people  in  your  niche.    This  will  give  you  good  and   different  content  and  will  provide  them  with  exposure.    Giving  other  people  in   your  niche  publicity  can  only  be  a  good  thing…  because  then  they’ll  do  the  same   for  you.     And  make  sure  you  refer  to  them  as  an  expert.    They  will  want  to  return  the   favour  and  you  will  gain  some  publicity  from  being  associated  with  them.     By  making  the  first  move,  you’ll  be  far  more  likely  to  get  a  similar  response  than   if  you  wait  for  them  to  have  the  idea.     Share  free  advice     Sharing  your  knowledge  is  the  best  thing  you  can  do  for  your  prospects.    If  you   provide  them  with  free,  high  quality  content,  it  won’t  take  long  for  a  feeling  of   obligation  to  kick  in…  and  that  means  they’ll  be  more  receptive  when  you   promote  either  a  product  of  your  own  or  an  affiliate  deal.       Link  to  another  blog     Not  only  will  the  other  blogger  be  happy,  but  their  sense  of  obligation  means   they’ll  most  likely  link  you  back!     All  the  SEO  hawks  out  there  are  probably  screaming  ‘but  that’s  a  reciprocal   link!    They’re  worth  nothing!!’   Digi  Marketing  Jedi     9      
  • 12.   Well,  we  know  a  thing  or  two  about  SEO  here,  so  let’s  get  this  straight…     Reciprocal  links  are  not  worth  as  much  as  one-­‐way  links.    But  they  ARE  worth   something,  and  that  something  is  worth  having.    Not  only  that,  you’ll  also  get  a   direct  line  to  all  their  traffic  which  will  come  streaming  through  to  your  blog.     And  if  the  blogger  is  influential  in  your  niche,  the  link  on  his  blog  makes  YOU  an   authority.     Give  a  freebie  document  every  so  often     And  expect  nothing  in  return!    It  will  do  you  many  favours  in  the  long  run.    Not   only  will  it  generate  a  lot  of  good  will  amongst  your  traffic,  but  it’ll  keep  them   coming  back  for  more!       Product  owner:     Put  on  free,  informative  webinars     It’s  all  about  giving  advice  for  free.    By  creating  these  webinars,  you  create  some   obligation.    You’ll  have  far  more  success  than  just  asking  for  the  sale  right  away,   as  the  consumer  will  feel  like  they’ve  got  a  little  something  extra.     Be  active  on  forums  and  other  social  platforms     Contribute  actively  to  a  specific  area  of  interest  or  topic  through  answers  or   reasonable  questions.         Even  if  you’re  already  doing  this,  give  honest  and  unbiased  advice...  This  will   create  credibility  and  establish  you  in  the  community.    And  with  your  link  in  the   signature  resource  box,  people  will  click  to  your  site  increasing  your  ranking  and   online  presence.     Review  other  peoples’  products  –  and  recommend  a  competitor!     When  you  recommend  someone  else’s  product  it  forces  the  consumer  to  think   that  you  have  their  best  interests  at  heart,  rather  than  just  peddling  your  own   wares.    If  you’re  lucky  the  product  owner  may  even  write  you  a   recommendation!     You  can  also  offer  related  solutions  that  cater  to  different  ends  of  the  same   market.           You’re  not  going  to  find  many  marketing  books  that  recommend  you  promote   products  that  solve  the  same  problem  as  yours.    They’re  your  competition,  right?     Well,  yes…  but  framed  the  right  way,  you  can  get  all  the  goodwill  from  promoting   these  other  solutions  AND  make  more  sales  of  your  own  product.   Digi  Marketing  Jedi     10      
  • 13.   Let’s  say  you  have  a  very  high-­‐end,  expensive  product.    You’re  going  to  get  a  lot   of  people  who  don’t  want  to  invest  that  much.     So  find  another  product  that  does  a  similar  job  but  in  a  rather  more  cut-­‐down   fashion,  and  tell  your  prospect:     “My  product  is,  hands-­‐down,  the  best  on  the  market.    But  if  you’re  looking  for   something  a  bit  more  focused,  I  can  recommend  this  fantastic  little  tool…”     And  then  give  them  your  affiliate  link.    Not  only  will  you  make  a  lot  more  money   from  customers  you’d  otherwise  lose,  you’re  also  creating  an  obligation.    Let  the   other  product  owner  know  you’ve  done  it…  and  then  watch  them  do  the  same  for   you.     This  works  just  as  well  if  you’ve  got  a  highly  focused  product  and  provide  an   affiliate  link  to  something  expensive  with  more  bells  and  whistles.     Use  a  downsell  in  your  sales  funnel     This  is  the  rejection-­‐then-­‐retreat  system  again…     Your  prospect  has  looked  at  your  offer,  and  decided  they  don’t  want  it.    OK,  fair   enough.    But  how  about  this  cheaper  version  that  maybe  doesn’t  do  as  much,  but   requires  far  less  investment?     Just  like  everyone  who’s  ever  refused  to  give  a  charity  $50  only  to  find   themselves  handing  over  $10  a  few  minutes  later,  your  prospects  will  find  this   offer  hard  to  ignore.     IMPORTANT:    For  this  to  work  properly,  it  must  be  framed  as  if  you  are  making  a   concession.    Ideally  you’ll  be  offering  a  similar  product  (or  a  cut-­‐down  version  of   your  main  product)  rather  than  an  entirely  different  but  cheaper  offer.       Offline:     Reject  then  retreat     Any  good  offline  consultant  should  have  a  range  of  services,  from  the  really  high-­‐ end  package  to  the  smaller  jobs  you  can  do  in  an  hour  or  so.     When  making  your  pitch  to  a  client,  try  to  get  them  on  to  your  high-­‐end  package   –  this  should  always  be  your  main  focus.    But  if  they’re  just  not  biting,  then  admit   it.    Tell  them  that  you  understand  your  full  package  may  not  be  right  for  them,   but  how  about  this  smaller  option?     You’ll  close  deals  with  a  lot  more  clients  you  would  otherwise  have  lost…   because  they  won’t  be  able  to  resist  reciprocating  your  concession.   Digi  Marketing  Jedi     11      
  • 14.     Networking  -­‐  be  helpful     When  you  see  clients,  don’t  make  them  pay  for  every  little  tidbit.    If  they’ve  got  a   couple  of  small  problems  they  happen  to  bring  up  in  your  conversation,  don’t  say   ‘I  can  sort  that  for  you’  –  just  tell  them  how  to  sort  it.    Providing  free  information   not  only  creates  some  obligation  on  their  part,  it’ll  also  help  them  like  you  (and   that’s  another  important  Marketing  Jedi  tool  –  more  on  that  later).       Affiliate:     Remember,  if  you  want  to  be  able  to  take  anything…  give  something  first.     This  can  be  information  –  sending  e-­‐mails  that  actually  provide  useful  content   rather  than  just  pointing  people  towards  a  promotion…     It  could  be  a  freebie  –  a  free  report  or  bit  of  software  that  your  subscribers  don’t   have  to  do  anything  for,  not  even  sign  up  to  a  new  list…     But  give  them  something,  and  the  sense  of  obligation  they’ll  feel  will  result  in  a   lot  more  clicks  for  you.         Digi  Marketing  Jedi     12