Stephen Town

university of york library assessment libqual+ sconul buildings performance measurement higher education refurbishment quality information directorate uoy borthwick uoy library uoy it services climatequal academic libraries balanced scorecard association of research libraries universities value libraries performance library performance cranfield university measurement information strategy governance sheffield staff spaces academic liaison subject librarians design university of nottingham vamp lac library assessment conference stakeholders customer relationship management culture northumbria conference cse national student survey nss value scorecard relationships relational capital organisation theory spec kit 303 library and information science values evaluation performance management university of the arts data vamp project impact strategy university of lund frameworks models finance projects