1. Competency Building;
Competencies for
dealing with chaos
Building an Engaged Flat Army for the Library
iSchool, University of Toronto, November 13, 2014
Presenter: Anne Marie Madziak, Consultant,
Southern Ontario Library Service

4. www.sols.org

5. SOLS Competencies Index – under Develop Your
Library and Staff at www.sols.org

13. Some examples of informal learning activities include:
• Special projects and assignments designed to challenge you
and stretch your abilities
• Job shadowing, rotations and secondments that invite
learning by observing and experiencing new responsibilities
• One-on-one coaching and mentoring
• Peer learning/ Communities of practice
• Personal study projects that combine reading, consulting with
others and coming to some conclusions; these projects
typically result in the preparation of a paper or presentation
• Reading and/or viewing materials that expand your
understanding of library and/or workplace issues, eg. TED
talks, books, articles or websites on leadership, teamwork,
creativity and innovation, motivation, conflict resolution, etc.
• Contributions to issues-based online discussions and/or face-
to-face conversations with staff from other libraries
• Off-site visits to other libraries or other relevant service
providers.