12. Remote Desktop- access your desktop computer from any internet-connected computer Uses 1) leave your computer at work, work from where you are! 2) desktop support Remote desktop applications Bob’s pick- GoToMyPC
14. Remote Technical Assistance- GoToAssist One technician, from his desk, 4 sessions, 4 different users, 4 different offices
15. Instant Messenger real-time text-based communication between two or more participants over the internet or some form of internal network/intranet. AOL Instant Messenger MSN Messenger ICQ Google Talk Apple iChat Spark Trillian Pidgin