Microsoft OCS/Lync as presented via ILTA webinar on March 21, 2011

1. Can Microsoft replace your PBX? Shane T Callaghan Director of Information Technology March 2011

2. > 200lawyers ~ 300 staff 7 offices in 4 provinces in Atlantic Canada 15 IT staff Who is McInnes Cooper?

3. 2Mitel IP PBXs (one hybrid) 1 Norstar key system Lots of POTS lines Where we were

4. Everyone on the same system Productivity gains Client service opportunities What we wanted

5. The value of UC More capabilities Unified messaging Presence IM Video Desktop sharing Single number reach Mobility Outlook Integration Dial from Outlook On-screen caller ID Simple audio conferencing On-demand web conferencing Presence

6. Based on firm strategy First to the COO/CEO Then to the management team Then to the entire firm How we sold it

7. Design “All in” approach Native, not legacy-integrated Build Pilot First with 50 users, then 100 Train/Deploy Patch! How we did it

8. PBX-free POTS-free(well, almost…) 100% UC adoption Some quality and reliability issues Where we are now

9. Strategic focus Management commitment “All in” approach Communications Design Training What we did well

10. Deploy IP phones rather than USB phones Think hard about any deviation from proven configurations What we would do differently Mediation Server Telecom Gateway OCS Pool Telco

11. Lync with IP phones What’s next

12. Is Lyncas reliable as your PBX? If you design it properly, yes. Maybe more reliable. Is Exchange as good for voice mail? I would say better What about the phones? Limited options, but good quality and affordable Is your network ready? If you are doing VoIP successfully now, probably Is Lync as capable as your PBX? It depends Is Microsoft ready to replace your PBX?

13. Depends on what? Lync Capabilities PBX Capabilities If you really need this How much of this you want

14. FAQs Do I need PoE? Do I need QoS? Can I use soft phones? No, but it’s nice to have Microsoft says no. Shane says yes. Only for occasional use

16. shane@callaghan.ca