Multi-sourcing and functional out-tasking

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Stanton Jones

Tecnologia

© 2013 Information Services Group, Inc. All Rights Reserved 1
ISG’s Prediction: The Future of Sourcing
As Multi-Sourcing and Confederation bring new players, more automation, and more
discrete solutions, Service Integration becomes imperative.
Internal Shared Services / Captives
Function
Function
Function
Function
Function
All Towers
OR
 Infrastructure
 ADM
 BPO Function(s)
Tower
Tower
Tower
Tower
Importance
of Labor Arbitrage
Importance
of Software, Platforms,
Labor Automation, & Scalability
Function
Social Media
Collaboration
Mobility BYOD
Analytics & Big Data
Cloud
Computing & Storage
Service Integration
Strategic & Selective Sourcing Multi-Sourcing Confederation
MARKET 5 – 10 YEARS AGO LAST 5 YEARS NEXT 3 TO 5 YEARS

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Multi-sourcing and functional out-tasking

1. © 2013 Information Services Group, Inc. All Rights Reserved 1 ISG’s Prediction: The Future of Sourcing As Multi-Sourcing and Confederation bring new players, more automation, and more discrete solutions, Service Integration becomes imperative. Internal Shared Services / Captives Function Function Function Function Function All Towers OR  Infrastructure  ADM  BPO Function(s) Tower Tower Tower Tower Importance of Labor Arbitrage Importance of Software, Platforms, Labor Automation, & Scalability Function Social Media Collaboration Mobility BYOD Analytics & Big Data Cloud Computing & Storage Service Integration Strategic & Selective Sourcing Multi-Sourcing Confederation MARKET 5 – 10 YEARS AGO LAST 5 YEARS NEXT 3 TO 5 YEARS

Multi-sourcing and functional out-tasking

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Multi-sourcing and functional out-tasking